A six sigma approach to achieving project management quality (course 6541), Blueprints for service quality



Blueprints for service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005040735 / 1999-03-24
Date of Publication:
August 25, 1997
Date of Creation:
1997
Title:
Blueprints for service quality : the Federal Express approach.
Edition:
3rd ed.
Description:
79 p.
Number of similar titles:
1
Variant title:
Blueprints for service quality : the Federal Express approach.
Copyright Claimant:
American Management Association. AMA Membership Publications Division
Names:
American Management Association. AMA Membership Publications Division (6 documents)
example document: Mentoring

Copyrights records by American Management Association. AMA Membership Publications Division

1999 AMA survey on workplace testing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204959 / 2001-05-22
Date of Publication:
April 6, 1999
Date of Creation:
1999
Title:
1999 AMA survey on workplace testing : basic skills, job skills, psychological measurement : summary of key findings.
Description:
4 p.
Variant title:
1999 AMA survey on workplace testing : basic skills, job skills, psychological measurement
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Choice & compromise

Copyrights records by American Management Association

US vs. Microsoft

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204960 / 2001-05-22
Date of Publication:
May 1, 2000
Date of Creation:
2000
Title:
US vs. Microsoft.
Application Title:
US vs. Microsoft anti-trust face-off.
Description:
2 p.
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: How to calculate the manufacturer's costs in collective bargaining

Workplace monitoring & surveillance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204961 / 2001-05-22
Date of Publication:
April 18, 2001
Date of Creation:
2001
Title:
Workplace monitoring & surveillance : 2001 AMA survey : summary of key findings.
Application Title:
2001 AMA survey: workplace monitoring & surveillance.
Description:
4 p.
Number of similar titles:
1
Variant title:
Workplace monitoring & surveillance : 2001 AMA survey
Other Title:
2001 AMA survey: workplace monitoring & surveillance
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Creative problem solving

E-business in the year 2000

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204962 / 2001-05-22
Date of Publication:
March 6, 2000
Date of Creation:
2000
Title:
E-business in the year 2000 : American Management Association survey.
Description:
4 p.
Variant title:
E-business in the year 2000 : American Management Association survey
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Everyday creativity

Contingent workers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204963 / 2001-05-22
Date of Publication:
December 9, 1999
Date of Creation:
1999
Title:
Contingent workers : 1999 AMA survey : summary of findings.
Application Title:
Contingent workers (research report 1999)
Description:
4 p.
Variant title:
Contingent workers : 1999 AMA survey
Other Title:
Contingent workers (research report 1999)
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Career development in the changing workplace

Staffing and structure

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204964 / 2001-05-22
Date of Publication:
October 1, 1999
Date of Creation:
1999
Title:
Staffing and structure : 1999 American Management Association survey : summary of findings.
Application Title:
1999 American Management Association survey: staffing & structure.
Description:
8 p.
Variant title:
Staffing and structure : 1999 American Management Association survey
Other Title:
1999 American Management Association survey: staffing & structure
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Assertiveness training for the new or prospective manager

The passionate organization

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204965 / 2001-05-22
Date of Publication:
September 26, 2000
Date of Creation:
2000
Title:
The passionate organization : AMA fast-response survey, Septembe 26-29, 2000.
Application Title:
AMA fast-response survey: the passionate organization.
Description:
2 p.
Number of similar titles:
1
Similar Title:
The passionate organization
Variant title:
The passionate organization : AMA fast-response survey
Other Title:
AMA fast-response survey: the passionate organization
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: The assistant's guide to staying calm, cool and collected under pressure

Workplace monitoring & surveillance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204967 / 2001-05-22
Date of Publication:
April 13, 1999
Date of Creation:
1999
Title:
Workplace monitoring & surveillance : 1999 AMA survey : summary of key findings.
Application Title:
1999 AMA survey: workplace monitoring & surveillance; Electronic monitoring & surveillance.
Description:
4 p.
Number of similar titles:
1
Variant title:
Workplace monitoring & surveillance : 1999 AMA survey
Other Title:
1999 AMA survey: workplace monitoring & surveillance
Electronic monitoring & surveillance
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Communication skills for managers, 4th edition

Medical testing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005204968 / 2001-05-22
Date of Publication:
May 20, 1999
Date of Creation:
1999
Title:
Medical testing : 1999 AMA survey on workplace testing : summary of key findings.
Application Title:
1999 AMA survey on workplace testing: medical testing.
Description:
4 p.
Variant title:
Medical testing : 1999 AMA survey on workplace testing
Other Title:
1999 AMA survey on workplace testing: medical testing
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: How to be a successful interviewer

American Management Association survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005293020 / 2000-08-15
Date of Publication:
March 1, 2000
Date of Creation:
2000
Title:
American Management Association survey : managerial skills and competence.
Description:
1 p.
Number of similar titles:
1
Variant title:
American Management Association survey : managerial skills and competence.
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Basis skills

American Management Association survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005293021 / 2000-08-15
Date of Publication:
January 11, 2000
Date of Creation:
2000
Title:
American Management Association survey : corporate concerns.
Copyright Note:
C.O. correspondence.
Description:
1 p.
Number of similar titles:
1
Variant title:
American Management Association survey : corporate concerns
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: The Leveraged buyout

2000 AMA survey on workplace testing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005293022 / 2000-08-15
Date of Publication:
March 31, 2000
Date of Creation:
2000
Title:
2000 AMA survey on workplace testing : medical testing : summary of key findings.
Copyright Note:
C.O. correspondence.
Description:
Folder.
Variant title:
2000 AMA survey on workplace testing : medical testing
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: The organized assistant

American Managment Association survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005293023 / 2000-08-15
Date of Publication:
April 12, 2000
Date of Creation:
2000
Title:
American Managment Association survey : corporate culture, behaviors, and environments : summary of key findings.
Copyright Note:
C.O. correspondence.
Description:
8 p.
Variant title:
American Managment Association survey : corporate culture, behaviors, and environments
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: The voice of leadership

Successful meeting planning

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005297761 / 2001-01-28
Date of Publication:
April 17, 2000
Date of Creation:
2000
Title:
Successful meeting planning : leader's guide / developed by James Spellos.
Description:
1 v.
Number of similar titles:
2
Variant title:
Successful meeting planning : leader's guide
Copyright Claimant:
American Management Association International (employer for hire)
Names:
James Spellos
American Management Association International (168 documents)
example document: Lifelong learning, lifelong growth

Copyrights records by American Management Association International

OSHA and the medical industry

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005324336 / 2000-06-07
Date of Publication:
February 1, 2000
Date of Creation:
2000
Title:
OSHA and the medical industry : a compliance update.
Edition:
4th rev. ed.
Basis of Claim:
New Matter: additional text & editorial revisions.
Previous Registration:
Prev. reg. 1997, TX 4-561-423.
Copyright Note:
C.O. correspondence.
Description:
71 p.
Number of similar titles:
5
Variant title:
OSHA and the medical industry : a compliance update.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson (employer for hire in text)
Names:
American Management Association (3479 documents)
example document: How to buy and use new telephone systems
Padgett-Thompson (881 documents)
example document: Managing files and records on a PC

Copyrights records by Padgett-Thompson

Planning and leading productive meetings

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005364107 / 2001-04-16
Date of Publication:
March 23, 2001
Date of Creation:
2001
Title:
Planning and leading productive meetings / Jeffery H. Davis.
Description:
142 p.
Copyright Claimant:
American Management Association (AMACOM)
Names:
Jeffery H. Davis (5 documents)
example document: How to develop listening skills in the workplace

Copyrights records by Davis, Jeffery H.

American Management Association (3479 documents)
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AMACOM (153 documents)
example document: The complete AMA guide to management development

Copyrights records by AMACOM

The one-day records compliance workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005384022 / 2001-05-16
Date of Publication:
October 1, 2000
Date of Creation:
2000
Title:
The one-day records compliance workshop : OSHA, EPA and DOT.
Edition:
1st ed.
Description:
1 v.
Variant title:
The one-day records compliance workshop : OSHA, EPA and DOT
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (3479 documents)
example document: A better place to work
Padgett-Thompson (881 documents)
example document: Survival skills for the help desk

How to effectively investigate workplace accidents

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005384024 / 2001-05-16
Date of Publication:
October 1, 2000
Date of Creation:
2000
Title:
How to effectively investigate workplace accidents.
Edition:
1st ed.
Description:
1 v.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
Padgett-Thompson (881 documents)
example document: Stress management for the working woman
American Management Association (3479 documents)
example document: Total quality management

Speaking to persuade

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005387161 / 2001-05-16
Date of Publication:
August 1, 2001
Date of Creation:
2000
Title:
Speaking to persuade.
Application Title:
PSP: Speaking to persuage.
Edition:
1st ed.
Description:
1 v.
Number of similar titles:
1
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (3479 documents)
example document: Writing effective policies and procedures
Padgett-Thompson (881 documents)
example document: Telemarketing techniques for managers

Coping with the changing role of the administrative professional

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005387162 / 2001-05-16
Date of Publication:
August 1, 2001
Date of Creation:
2000
Title:
Coping with the changing role of the administrative professional.
Application Title:
PSS: Coping with the changing role of the administrative professional.
Edition:
1st ed.
Description:
1 v.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (3479 documents)
example document: Advanced sales management
Padgett-Thompson (881 documents)
example document: Problem solving strategy

How to succeed using Microsoft Access 2000

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005387163 / 2001-05-16
Date of Publication:
October 1, 2001
Date of Creation:
2000
Title:
How to succeed using Microsoft Access 2000.
Application Title:
PTA: How to succeed using Microsoft Access 2000.
Edition:
1st ed.
Description:
1 v.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (3479 documents)
example document: Get sharp
Padgett-Thompson (881 documents)
example document: Understanding computers

Interpersonal skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005393959 / 2001-06-13
Date of Publication:
March 12, 2001
Date of Creation:
2001
Title:
Interpersonal skills.
Description:
1 v.
Number of similar titles:
69
Similar Title:
Interpersonal skills
Copyright Claimant:
American Management Association International
Names:
American Management Association International (168 documents)
example document: Senior project management

2001 AMA survey on workplace testing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005407473 / 2001-07-31
Date of Publication:
July 1, 2001
Date of Creation:
2001
Title:
2001 AMA survey on workplace testing : medical testing.
Application Title:
AMA survey on workplace testing : medical testing.
Description:
4 p.
Variant title:
2001 AMA survey on workplace testing : medical testing
Other Title:
AMA survey on workplace testing : medical testing.
Copyright Claimant:
American Management Association
Authorship on Application:
text: American Management Association & AMA Research (employers for hire)
Names:
American Management Association (3479 documents)
example document: You and I have simply got to stop meeting this way
AMA Research (2 documents)
example document: Performance appraisal

2001 AMA survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005407474 / 2001-07-31
Date of Publication:
July 1, 2001
Date of Creation:
2001
Title:
2001 AMA survey : workplace monitoring & surveillance : policies and practices.
Application Title:
AMA survey : workplace monitoring & surveillance : policies and practices.
Description:
8 p.
Number of similar titles:
1
Variant title:
2001 AMA survey : workplace monitoring & surveillance : policies and practices.
Other Title:
AMA survey : workplace monitoring & surveillance : policies and practices.
Copyright Claimant:
American Management Association
Authorship on Application:
text: American Management Association & AMA Research (employers for hire)
Names:
American Management Association (3479 documents)
example document: The Accomplished woman & 484 other titles; brochures & audio tapes. (Part 003 of 003)
AMA Research (2 documents)
example document: Performance appraisal

The positive side of criticism and feedback

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005408280 / 2001-06-29
Date of Publication:
April 15, 1999
Date of Creation:
1999
Title:
The positive side of criticism and feedback.
Description:
1 v.
Copyright Claimant:
American Management Association International
Names:
American Management Association International (168 documents)
example document: AMA's course for presidents and CEOs

American Management Association 2001 staffing survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005458189 / 2001-10-15
Date of Publication:
September 1, 2001
Date of Creation:
2001
Title:
American Management Association 2001 staffing survey.
Application Title:
AMA Research news.
Rights and Permissions:
Rights & permissions info. on original appl. in C.O.
Description:
8 p.
Copyright Claimant:
American Management Association Research
Names:
American Management Association Research

The basics of HR law

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005495655 / 2001-10-01
Date of Publication:
June 11, 2001
Date of Creation:
2001
Title:
The basics of HR law.
Application Title:
PBE : basics of HR law.
Copyright Note:
C.O. correspondence.
Description:
30 p.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (3479 documents)
example document: The secretary's secret weapon
Padgett-Thompson (881 documents)
example document: Lotus 1-2-3 shortcuts

Global survey on key business issues (AMA research report)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005528801 / 2001-05-25
Date of Publication:
October 14, 1998
Date of Creation:
1998
Title:
Global survey on key business issues (AMA research report)
Copyright Note:
C.O. correspondence.
Description:
11 p.
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: The assistant's two-day refresher course

Workplace testing and monitoring

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005528853 / 2001-05-25
Date of Publication:
October 14, 1998
Date of Creation:
1998
Title:
Workplace testing and monitoring : 1998 AMA survey : a 1998 American Management Association survey with the cooperation of employment testing.
Application Title:
1998 AMA survey: Workplace testing and monitoring.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Variant title:
Workplace testing and monitoring : 1998 AMA survey
Other Title:
1998 AMA survey: Workplace testing and monitoring.
Copyright Claimant:
American Management Association
Names:
American Management Association (3479 documents)
example document: Tough-minded team building
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