Call Center leadership and business management handbook and study guide, version 2



Soul's midnight

Type of Work:
Dramatic work and accompanying music
Registration Number / Date:
PAu003016995 / 2005-10-26
Date of Creation:
2005
Title:
Soul's midnight.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Copyright Claimant:
Brian Cleveland, Jason Cleveland
Notes:
Screenplay.
Names:
Brian Cleveland (5 documents)
example document: Fingerprints
Jason Cleveland (5 documents)
example document: Fingerprints

Soul's midnight

Type of Work:
Dramatic work and accompanying music
Registration Number / Date:
PAu003020687 / 2006-01-10
Date of Creation:
2005
Title:
Soul's midnight.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Brian Cleveland, Jason Cleveland
Notes:
Screenplay.
Names:
Brian Cleveland (5 documents)
example document: Fingerprints
Jason Cleveland (5 documents)
example document: Soul's midnight

The fickle Mrs. Whiskers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004339039 / 1996-08-02
Date of Publication:
May 16, 1996
Date of Creation:
1995
Title:
The fickle Mrs. Whiskers / Gloria Williams Hearn ; ill. by Brad Cleveland.
Edition:
1st ed.
Imprint:
New York : Vantage Press, c1996.
Description:
38 p.
Copyright Claimant:
Gloria Williams Hearn (author & employer for hire of Brad Cleveland)
Names:
Brad Cleveland

Copyrights records by Cleveland, Brad

Gloria Williams Hearn

ICMI's Call Center management dictionary

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006076492 / 2004-11-18
Date of Publication:
January 1, 2003
Date of Creation:
2003
Title:
ICMI's Call Center management dictionary : the essential reference for contact center, help desk and customer care professionals / Brad Cleveland.
Application Title:
Call Center management dictionary.
Previous Registration:
Photos prev. pub.
Imprint:
Annapolis : Call Center Press, c2003.
Description:
222 p.
Other Title:
Call Center management dictionary
Copyright Claimant:
ICMI, Inc. (employer for hire)
Names:
Brad Cleveland
ICMI, Inc.

Copyrights records by ICMI, Inc.

Call Center management on fast forward

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006076493 / 2004-11-18
Date of Publication:
January 1, 1997
Date of Creation:
1997
Title:
Call Center management on fast forward : succeeding in today's dynamic inbound environment / Brad Cleveland & Julia Mayben.
Edition:
1st ed.
Previous Registration:
Photos prev. pub.
Imprint:
Annapolis : Call Center Press, c1997.
Description:
281 p.
Copyright Claimant:
ICMI, Inc. (employer for hire)
Names:
Brad Cleveland
Julia Mayben
ICMI, Inc.

Call Center customer relationship management handbook and study guide, version 2

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006080110 / 2004-11-18
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
Call Center customer relationship management handbook and study guide, version 2 / Brad Cleveland and Debbie Harne, editors.
Basis of Claim:
New Matter: additions & revisions.
Series:
Handbook/study guide series
Imprint:
Annapolis, MD : Call Center Press, c2003.
Description:
1 v.
Copyright Claimant:
Incoming Calls Management Institute (ICMI) (employer for hire)
Names:
Brad Cleveland
Debbie Harne
Incoming Calls Management Institute
ICMI

Call Center leadership and business management handbook and study guide, version 2

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006080111 / 2004-11-18
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
Call Center leadership and business management handbook and study guide, version 2 / Brad Cleveland and Debbie Harne, editors.
Basis of Claim:
New Matter: additions & revisions.
Series:
Handbook/study guide series
Imprint:
Annapolis, MD : Call Center Press, c2003.
Description:
1 v.
Copyright Claimant:
Incoming Calls Management Institute (ICMI) (employer for hire)
Names:
Brad Cleveland
Debbie Harne
Incoming Calls Management Institute
ICMI

Call Center people management handbook and study guide, version 2.1

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006080112 / 2004-11-18
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
Call Center people management handbook and study guide, version 2.1 / Brad Cleveland and Debbie Harne, editors.
Basis of Claim:
New Matter: additions & revisions.
Series:
Handbook/study guide series
Imprint:
Annapolis, MD : Call Center Press, c2003.
Description:
1 v.
Copyright Claimant:
Incoming Calls Management Institute (ICMI) (employer for hire)
Names:
Brad Cleveland
Debbie Harne
Incoming Calls Management Institute
ICMI

Call Center operations management handbook and study guide, version 2.1

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006080113 / 2004-11-18
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
Call Center operations management handbook and study guide, version 2.1 / Brad Cleveland and Debbie Harne, editors.
Basis of Claim:
New Matter: additions & revisions.
Series:
Handbook/study guide series
Imprint:
Annapolis, MD : Call Center Press, c2003.
Description:
1 v.
Copyright Claimant:
Incoming Calls Management Institute (ICMI) (employer for hire)
Names:
Brad Cleveland
Debbie Harne
Incoming Calls Management Institute
ICMI

The palm collection

Type of Work:
Art work
Registration Number / Date:
VA0000824468 / 1996-12-24
Date of Publication:
August 10, 1996
Date of Creation:
1996
Title:
The palm collection : no. P16.
Application Title:
Tapistry [i.e. Tapestry] design, no. 16.
Description:
Rug.
Variant title:
The palm collection : no. P16.
Other Title:
Tapistry [i.e. Tapestry] design, no. 16
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli

Copyrights records by Partielli, Parham

ICMI, Inc.

The palm collection

Type of Work:
Art work
Registration Number / Date:
VA0000824469 / 1996-12-24
Date of Publication:
August 10, 1996
Date of Creation:
1996
Title:
The palm collection : design 15.
Application Title:
Savonaire design, no. 15.
Description:
Rug.
Variant title:
The palm collection : design 15
Other Title:
Savonaire design, no. 15
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The palm collection

Type of Work:
Art work
Registration Number / Date:
VA0000824470 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The palm collection : no. P7A.
Application Title:
Bouquet design, no. P7A.
Description:
Rug.
Variant title:
The palm collection : no. P7A
Other Title:
Bouquet design, no. P7A
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The palm collection

Type of Work:
Art work
Registration Number / Date:
VA0000824471 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The palm collection : no. P6-1.
Application Title:
French border design, no. P6-1.
Description:
Rug.
Variant title:
The palm collection : no. P6-1
Other Title:
French border design, no. P6-1
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Josephina collection

Type of Work:
Art work
Registration Number / Date:
VA0000824472 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The Josephina collection : no. 7814.
Description:
Rug.
Variant title:
The Josephina collection : no. 7814
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824473 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/25.
Description:
Rug.
Variant title:
The Antoinette collection : no. T/25
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824474 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/23.
Description:
Rug.
Variant title:
The Antoinette collection : no. T/23
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824475 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/22.
Description:
Rug.
Variant title:
The Antoinette collection : no. T/22
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

French summer collection

Type of Work:
Art work
Registration Number / Date:
VA0000824476 / 1996-12-24
Date of Publication:
February 10, 1994
Date of Creation:
1993
Title:
French summer collection : design AB-16.
Description:
Rug.
Variant title:
French summer collection : design AB-16
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The French summer collection

Type of Work:
Art work
Registration Number / Date:
VA0000824477 / 1996-12-24
Date of Publication:
January 10, 1995
Date of Creation:
1994
Title:
The French summer collection : no. 2056.
Application Title:
French summer collection, needlepoint design 2056.
Description:
Rug.
Variant title:
The French summer collection : no. 2056
Other Title:
French summer collection, needlepoint design 2056
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

Grand aubusson

Type of Work:
Art work
Registration Number / Date:
VA0000824478 / 1996-12-24
Date of Publication:
February 10, 1994
Date of Creation:
1993
Title:
Grand aubusson.
Application Title:
Design 126, 90 line.
Series:
Tempst collection ; design no. 126
Description:
Rug.
Other Title:
Tempst collection ; design no. 126
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

Victorian aubusson

Type of Work:
Art work
Registration Number / Date:
VA0000824479 / 1996-12-24
Date of Publication:
February 10, 1994
Date of Creation:
1993
Title:
Victorian aubusson.
Application Title:
Design 126, 90 line.
Series:
Tempst collection ; design no. 326
Description:
Rug.
Other Title:
Tempst collection ; design no. 326
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

Chinese bouquet

Type of Work:
Art work
Registration Number / Date:
VA0000824480 / 1996-12-24
Date of Publication:
February 10, 1994
Date of Creation:
1993
Title:
Chinese bouquet.
Application Title:
Design 726, 90 line.
Series:
Tempest collection ; design 726
Description:
Rug.
Other Title:
Tempest collection ; design 726
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

Centurian aubusson

Type of Work:
Art work
Registration Number / Date:
VA0000824482 / 1996-12-24
Date of Publication:
February 10, 1994
Date of Creation:
1993
Title:
Centurian aubusson : design 246.
Application Title:
Dynasty design 246, hand tufted.
Description:
Rug.
Other Title:
Dynasty design 246, hand tufted
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The antique country collection

Type of Work:
Art work
Registration Number / Date:
VA0000824483 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The antique country collection : no. PH-02.
Application Title:
Design PH-02, hand tufted; Antique country collection, hand hooked design, PH-07.
Basis of Claim:
New Matter: adaptation of 17th century aubusson design and additional artwork.
Description:
Rug.
Variant title:
The antique country collection : no. PH-02
Other Title:
Design PH-02, hand tufted
Antique country collection, hand hooked design, PH-07
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The antique country collection

Type of Work:
Art work
Registration Number / Date:
VA0000824484 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The antique country collection : no. PH-06.
Application Title:
Design PH-06, hand hooked; Antique country collection, hand hooked design, PH-06.
Basis of Claim:
New Matter: adaptation of 17th century aubusson design and additional artwork.
Description:
Rug.
Variant title:
The antique country collection : no. PH-06
Other Title:
Design PH-06, hand hooked
Antique country collection, hand hooked design, PH-06
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The antique country collection

Type of Work:
Art work
Registration Number / Date:
VA0000824485 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The antique country collection : no. PH07--antique.
Application Title:
Hand hooked, design PH-07.
Description:
Design on rug.
Variant title:
The antique country collection : no. PH07--antique.
Other Title:
Hand hooked, design PH-07.
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Geneva collection

Type of Work:
Art work
Registration Number / Date:
VA0000824486 / 1996-12-24
Date of Publication:
January 10, 1996
Date of Creation:
1995
Title:
The Geneva collection : no. 10-03.
Application Title:
Damask design 10-03.
Description:
Design on rug.
Variant title:
The Geneva collection : no. 10-03.
Other Title:
Damask design 10-03.
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Notes:
3 color variations.
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824487 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/18A, T/18B.
Description:
Design on rug.
Variant title:
The Antoinette collection : no. T/18A, T/18B.
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Notes:
2 color variations.
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824488 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/19A.
Basis of Claim:
New Matter: adaptation of design and additional artistic work.
Previous Registration:
Preexisting material: 17th century Aubusson design.
Description:
Design on rug.
Variant title:
The Antoinette collection : no. T/19A.
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Names:
Parham Partielli
ICMI, Inc.

The Antoinette collection

Type of Work:
Art work
Registration Number / Date:
VA0000824489 / 1996-12-24
Date of Publication:
December 18, 1996
Date of Creation:
1996
Title:
The Antoinette collection : no. T/21A, T/21B.
Basis of Claim:
New Matter: adaptation of design and additional artistic work.
Previous Registration:
Preexisting material: 17th century Aubusson design.
Description:
Design on rug.
Variant title:
The Antoinette collection : no. T/21A, T/21B.
Copyright Claimant:
ICMI, Inc. (employer for hire of Parham Partielli)
Notes:
2 color variations.
Names:
Parham Partielli
ICMI, Inc.
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