Comment atteindre l'excellence dans les relations avec les clients, Managing extraordinary service



Managing extraordinary service

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483123 / 1990-08-24
Date of Publication:
December 1, 1989
Date of Creation:
1989
Title:
Managing extraordinary service.
Description:
1 kit.
Copyright Claimant:
Kaset International, Performance Research Associates, Inc.
Names:
Kaset International

Copyrights records by Kaset International

Performance Research Associates, Inc. (11 documents)
example document: Knock your socks off service recovery

Copyrights records by Performance Research Associates, Inc.

Creating positive moments for telephone operators

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483124 / 1990-08-24
Date of Publication:
October 1, 1989
Date of Creation:
1989
Title:
Creating positive moments for telephone operators.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Managing the collections experience

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483125 / 1990-08-24
Date of Publication:
June 21, 1989
Date of Creation:
1989
Title:
Managing the collections experience.
Previous Registration:
Some text prev. pub.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Sales through extraordinary service

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483126 / 1990-08-24
Date of Publication:
December 1, 1989
Date of Creation:
1989
Title:
Sales through extraordinary service.
Previous Registration:
Some text prev. pub.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Becoming an ambassador for your telephone company

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483127 / 1990-08-24
Date of Publication:
January 1, 1989
Date of Creation:
1989
Title:
Becoming an ambassador for your telephone company.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Beyond satisfied customers

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483128 / 1990-08-24
Date of Publication:
December 19, 1989
Date of Creation:
1989
Title:
Beyond satisfied customers.
Application Title:
Beyond satisfied customers for electric utilities.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Coaching sales through extraordinary service

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483129 / 1990-08-24
Date of Publication:
March 15, 1990
Date of Creation:
1989
Title:
Coaching sales through extraordinary service.
Previous Registration:
Some text prev. pub.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

La Creation d'une clientelle satisfaite institutions financieres

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483130 / 1990-08-24
Date of Publication:
July 1, 1989
Date of Creation:
1989
Title:
La Creation d'une clientelle satisfaite institutions financieres.
Application Title:
Creating satisfied customers for financial institutions.
Edition:
[French version]
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

La Creation d'une clientele satisfaite pour le service du credit

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483132 / 1990-08-24
Date of Publication:
July 1, 1989
Date of Creation:
1989
Title:
La Creation d'une clientele satisfaite pour le service du credit.
Application Title:
Creating satisfied customers for credit services.
Edition:
[French version]
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Chacun de vous a un client

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000483133 / 1990-08-24
Date of Publication:
July 1, 1989
Date of Creation:
1989
Title:
Chacun de vous a un client.
Application Title:
Everybody has a customer.
Language:
In French.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Comment establir des relations exceptionnelles avec la clientele

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000504053 / 1990-11-28
Date of Publication:
July 1, 1989
Date of Creation:
1989
Title:
Comment establir des relations exceptionnelles avec la clientele.
Basis of Claim:
New Matter: "translation of text and script into French; all new soundtrack and cinematographic material."
Previous Registration:
Motion picture and printed material to English version prev. reg. 1988.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Coaching field ambassadors

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000512150 / 1991-02-19
Date of Publication:
September 1, 1989
Date of Creation:
1989
Title:
Coaching field ambassadors.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Other Title:
Coaching the field ambassador
The Gas utilities
Copyright Claimant:
Kaset International
Notes:
Additional titles on cassette: Coaching the field ambassador, The Gas utilities.
Authorship on Application:
script: Kaset International, employer for hire.
Names:
Kaset International

Teaming for extraordinary performance

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000718183 / 1994-08-23
Date of Publication:
May 15, 1991
Date of Creation:
1991
Title:
Teaming for extraordinary performance.
Imprint:
Kit.
Copyright Claimant:
Kaset International (employer for hire)
Names:
Kaset International

Motivating for extraordinary service

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000718184 / 1994-08-23
Date of Publication:
May 15, 1990
Date of Creation:
1990
Title:
Motivating for extraordinary service.
Imprint:
Kit.
Copyright Claimant:
Kaset International (employer for hire)
Names:
Kaset International

Keeping the skills alive

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003858947 / 1994-07-18
Date of Publication:
May 15, 1994
Date of Creation:
1994
Title:
Keeping the skills alive : a coach's tool kit.
Description:
2 v. + sheets.
Variant title:
Keeping the skills alive : a coach's tool kit.
Copyright Claimant:
Kaset International
Names:
Kaset International

Motiver a la quality du service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003920274 / 1994-08-23
Date of Publication:
May 15, 1992
Date of Creation:
1992
Date in Notice:
notice: 1990
Title:
Motiver a la quality du service.
Application Title:
Motivating for extraordinary service.
Edition:
Deuxieme version.
Basis of Claim:
New Matter: French translation.
Description:
95 p.
Copyright Claimant:
Kaset International
Names:
Kaset International

Comment atteindre l'excellence dans les relations avec les clients

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003920447 / 1994-08-23
Date of Publication:
May 15, 1992
Date of Creation:
1992
Title:
Comment atteindre l'excellence dans les relations avec les clients : techniques et strategies.
Basis of Claim:
New Matter: French translation.
Description:
138 p.
Other Title:
Achieving extraordinary customer relations
Copyright Claimant:
Kaset International
Notes:
Translation of Achieving extraordinary customer relations.
Names:
Kaset International

El desarrollo de relaciones extraordinarias con los clientes

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003929402 / 1994-08-23
Date of Publication:
May 15, 1994
Date of Creation:
1988
Title:
El desarrollo de relaciones extraordinarias con los clientes / Destrezas y Estrategias.
Basis of Claim:
New Matter: Spanish translation.
Copyright Note:
C.O. correspondence.
Description:
142 p.
Copyright Claimant:
Kaset International (employer for hire)
Names:
Destrezas y Estrategias
Kaset International

In-touch

Title:
In-touch : sharing the latest developments in customer relations improvement.
Title Qualifier:
Kaset International
Serial Publication Year:
1990
Description:
print material.
Frequency:
Quarterly.
Description based on:
Vol. 7, no. 1, spring 1990.
Copyright Claimant:
Kaset International.
Notes:
Subtitle varies slightly.
Authorship on Application:
Kaset International, employer for hire.
Names:
Kaset, Inc.

Copyrights records by Kaset, Inc.

Kaset International

The customer service professional

Title:
The customer service professional.
Serial Publication Year:
1996
Description:
print material.
Frequency:
Monthly.
Copyright Claimant:
Kaset International.
Names:
Kaset International

In-touch

Title:
In-touch : sharing the latest developments in customer relations improvement.
Title Qualifier:
Kaset International
Serial Publication Year:
1991
Description:
print material.
Frequency:
Quarterly.
Description based on:
Vol. 7, no. 1, spring 1990.
Copyright Claimant:
Kaset International.
Notes:
Subtitle varies slightly.
Names:
Kaset International
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