Customer relations program for Mercy Medical Center; develop skills to establish successful relationships between customer and associate. Written by Paula H. Youngs, 1935-, Raymond A. Binis



Customer relations

Type of Work:
Sound recording and non-dramatic text
Registration Number / Date:
SRu000051452 / 1983-09-19
Date of Creation:
1983
Title:
Customer relations / Larry Venable, lecturer.
Copyright Note:
C.O. correspondence.
Description:
6 sound cassettes.
Copyright Claimant:
Fred Pryor Seminars, Inc.
Notes:
In container.
Authorship on Application:
text & sound recording: Fred Pryor Seminars, Inc., employer for hire.
Names:
Larry Venable
Fred Pryor Seminars, Inc. (48 documents)
example document: How to sell computers

Copyrights records by Fred Pryor Seminars, Inc.

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005487416 / 2002-01-29
Date of Publication:
December 26, 2001
Date of Creation:
2000
Title:
Customer relationship management : the bottom line to optimizing your POI / Jon Anton, Natalie L. Petouhoff.
Edition:
2nd ed.
Basis of Claim:
New Matter: rev. and updated.
Previous Registration:
Prev. reg. 1995, TX 4-270-131.
Imprint:
Upper Saddle River, NJ : Prentice Hall, c2000 [2001]
Description:
254 p.
Copyright Claimant:
Pearson Education, Inc.
Names:
Jon Anton
Natalie L. Petouhoff
Pearson Education, Inc. (5673 documents)
example document: Community and agency counseling

Copyrights records by Pearson Education, Inc.

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005503559 / 2002-03-28
Date of Publication:
January 1, 2002
Date of Creation:
2001
Title:
Customer relationship management / Gene Stone.
Imprint:
Atlanta : LOMA, c2002.
Description:
344 p.
Copyright Claimant:
LOMA (Life Office Management Association, Inc., employer for hire)
Names:
Gene Stone (27 documents)
example document: Prep pak for course 1/course 280

Copyrights records by Stone, Gene

LOMA (438 documents)
example document: Supervisory skills I

Copyrights records by LOMA

Life Office Management Association, Inc. (414 documents)
example document: Effective letter and memo writing

Copyrights records by Life Office Management Association, Inc.

Customer relationship orientation in response to dissatisfactory service encounters

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005507385 / 2002-05-11
Date of Publication:
August 3, 2001
Date of Creation:
2001
Title:
Customer relationship orientation in response to dissatisfactory service encounters.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Mark Steven Ligas
Notes:
Electronic registration.
Authorship on Application:
entire text: Mark Steven Ligas.
Names:
Mark Steven Ligas

Customer relationship management ver. 1 (KTC CRM V1)

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0005529394 / 2001-12-21
Date of Publication:
June 18, 2001
Date of Creation:
2001
Title:
Customer relationship management ver. 1 (KTC CRM V1)
Description:
Computer program.
Copyright Claimant:
Kanaly Company
Notes:
Printout only deposited.
Authorship on Application:
co-authors: Kanaly Trust Company, employer for hire and Gordon A. MacKay.
Names:
Gordon A. MacKay
Kanaly Company
Kanaly Trust Company

Copyrights records by Kanaly Trust Company

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005627886 / 2002-07-01
Date of Publication:
May 7, 2002
Date of Creation:
2002
Title:
Customer relationship management : PCS 393.
Application Title:
May 2002 examination for PCS 393, Customer relationship management.
Basis of Claim:
New Matter: new text.
Copyright Note:
C.O. correspondence.
Series:
May 2002 examination series
Description:
19 p.
Variant title:
Customer relationship management : PCS 393.
Other Title:
May 2002 examination series
May 2002 examination for PCS 393, Customer relationship management.
Copyright Claimant:
Life Office Management Association, Inc. (LOMA)
Names:
Life Office Management Association, Inc. (414 documents)
example document: Fundamentos de servicio al cliente
LOMA (438 documents)
example document: Instructor's kit for course 301, Insurance administration

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005676103 / 2003-02-04
Date of Publication:
December 6, 2002
Date of Creation:
2001
Title:
Customer relationship management : getting it right! / Judith W. Kincaid.
Imprint:
Upper Saddle River, NJ : Prentice Hall PTR, c2003.
Description:
480 p.
Copyright Claimant:
Hewlett Packard Company (employer for hire)
Names:
Judith W. Kincaid
Hewlett Packard Company (2 documents)
example document: Radioimmunoassay theory for health care professionals

Copyrights records by Hewlett Packard Company

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005698433 / 2003-03-10
Date of Publication:
December 2, 2002
Date of Creation:
2001
Title:
Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert.
Previous Registration:
Appl. states entire work is new except some prev. pub. material.
Imprint:
New York : J. Wiley, c2003.
Description:
179 p.
Copyright Claimant:
John Wiley & Sons, Inc.
Names:
William G. Zikmund (42 documents)
example document: Business research methods

Copyrights records by Zikmund, William G.

McLeod, Raymond, Jr. (11 documents)
example document: Information systems concepts

Copyrights records by McLeod, Raymond, Jr.

Faye W. Gilbert
John Wiley & Sons, Inc. (8450 documents)
example document: Viral hepatitis

Copyrights records by John Wiley & Sons, Inc.

Customer relationship management systems handbook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005720002 / 2002-09-25
Date of Publication:
July 19, 2002
Date of Creation:
2002
Title:
Customer relationship management systems handbook / Duane E. sharp.
Copyright Note:
C.O. correspondence.
Imprint:
Boston : Auerbach Publications, c2003.
Description:
242 p.
Copyright Claimant:
CRC Press, LLC (employer for hire)
Names:
Duane E. sharp
CRC Press, LLC (607 documents)
example document: LRFD

Copyrights records by CRC Press, LLC

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005807835 / 2003-09-11
Date of Publication:
July 7, 2003
Date of Creation:
2003
Title:
Customer relationship management : software selection guide for the mid market / by Lee Adler and Sheldon Needle.
Edition:
Rockville, MD : Computer Training Services, c2003.
Description:
1 v.
Variant title:
Customer relationship management : software selection guide for the mid market
Publisher Number:
2003 ed
Copyright Claimant:
Lee Adler, 1955-
Names:
Sheldon Needle
Lee Adler 1955-

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005909567 / 2004-02-18
Date of Publication:
November 4, 2003
Date of Creation:
2003
Title:
Customer relationship management : PCS 393.
Application Title:
November 2003 examination for PCS 393--customer relationship management.
Basis of Claim:
New Matter: additional text.
Description:
19 p.
Variant title:
Customer relationship management : PCS 393
Other Title:
November 2003 examination for PCS 393--customer relationship management.
Copyright Claimant:
Life Office Management Association, Inc. (LOMA)
Names:
Life Office Management Association, Inc. (414 documents)
example document: Test preparation guide for AAPA 273
LOMA (438 documents)
example document: AIAF statutory accounting learning guide

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005972573 / 2003-12-17
Date of Publication:
April 10, 2003
Date of Creation:
2003
Title:
Customer relationship management.
Edition:
Instructor's ed.
Copyright Note:
C.O. correspondence.
Description:
1 v. + CD-ROM.
Copyright Claimant:
Course Technology
Names:
Course Technology

Copyrights records by Course Technology

Customer relationship management special exam

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005997599 / 2004-06-08
Date of Publication:
May 1, 2004
Date of Creation:
2004
Title:
Customer relationship management special exam.
Application Title:
Special examination for PCS 393--customer relationship management.
Basis of Claim:
New Matter: additional text.
Description:
19 p.
Copyright Claimant:
Life Office Management Association, Inc. (LOMA)
Names:
Life Office Management Association, Inc. (414 documents)
example document: Test preparation guide for LOMA 380
LOMA (438 documents)
example document: Insurance company operations

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005997620 / 2004-06-08
Date of Publication:
May 11, 2004
Date of Creation:
2004
Title:
Customer relationship management : May 2004 examination series : PCS 393.
Basis of Claim:
New Matter: additional text.
Description:
21 p.
Other Title:
May 2004 examination series : PCS 393
Copyright Claimant:
Life Office Management Association, Inc. (LOMA)
Names:
Life Office Management Association, Inc. (414 documents)
example document: Managing for solvency and profitability in life and health insurance companies
LOMA (438 documents)
example document: Financial services environment

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006103753 / 2004-11-19
Date of Publication:
November 2, 2004
Date of Creation:
2004
Title:
Customer relationship management : November 2004 examination for PCS393.
Basis of Claim:
New Matter: new text.
Variant title:
Customer relationship management : November 2004 examination for PCS393.
Copyright Claimant:
Life Office Management Association, Inc.
Notes:
Catloged from appl. only.
Names:
Life Office Management Association, Inc. (414 documents)
example document: Test preparation guide for LOMA 351

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006233879 / 2005-09-15
Date of Publication:
June 3, 2005
Date of Creation:
2004
Title:
Customer relationship management : a databased approach.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
John Wiley & Sons, Inc.
Authorship on Application:
co-authors of pref. & entire text: V. Kumar, Werner Reinartz.
Names:
V. Kumar (6 documents)
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Werner Reinartz
John Wiley & Sons, Inc. (8450 documents)
example document: Real estate financing

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006316358 / 2005-08-11
Date of Publication:
May 10, 2005
Date of Creation:
2005
Title:
Customer relationship management.
Basis of Claim:
New Matter: new text.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Series:
May 2005 examination for PCS393
Copyright Claimant:
Life Office Management Association, Inc.
Names:
Life Office Management Association, Inc. (414 documents)
example document: [Principles of insurance

Customer relations and me

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000103977 / 1982-08-31
Date of Creation:
1982
Title:
Customer relations and me / by Dorothy A. Sherman [i.e. Dorothy Anne Sherman]
Description:
5 p.
Copyright Claimant:
Dorothy A. Sherman
Names:
Dorothy Anne Sherman 1937-

Customer relations & cross selling seminar

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000210600 / 1985-09-06
Date of Creation:
1984
Title:
Customer relations & cross selling seminar.
Description:
102 p.
Copyright Claimant:
Nancy M. Decker
Authorship on Application:
compilation and editorial revisions: Nancy M. Decker.
Names:
Nancy M. Decker 1959-

Customer relations concepts we wish to assess

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000348969 / 1988-11-28
Date of Creation:
1988
Title:
Customer relations concepts we wish to assess.
Description:
1 v.
Copyright Claimant:
Kevin Anthony
Authorship on Application:
Kevin Anthony.
Names:
Kevin Anthony 1950-

Customer relations game

Type of Work:
Art work
Registration Number / Date:
TXu000392427 / 1989-09-07
Date of Creation:
1989
Title:
Customer relations game.
Basis of Claim:
New Matter: "new text, compilation of material."
Previous Registration:
Prev. reg. as Sports bingo, 1987, TXu 311-936.
Series:
Management 2000
Other Title:
Sports bingo
Copyright Claimant:
Stephen E. Sugar & George J. Takacs
Authorship on Application:
Stephen E. Sugar & George J. Takacs.
Names:
Stephen E. Sugar 1941-
George J. Takacs 1943-

Customer relations program for Mercy Medical Center; develop skills to establish successful relationships between customer and associate. Written by Paula H. Youngs, 1935-, Raymond A. Binis

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000501103 / 1991-12-09
Date of Creation:
1991
Title:
Customer relations program for Mercy Medical Center; develop skills to establish successful relationships between customer and associate. Written by Paula H. Youngs, 1935-, Raymond A. Binis.
Variant title:
Customer relations program for Mercy Medical Center
Copyright Claimant:
Paula H. Youngs
Names:
Paula H. Youngs 1935-
Raymond A. Binis

Customer relations for taxi-drivers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000599025 / 1995-09-05
Date of Creation:
1995
Title:
Customer relations for taxi-drivers : teacher's manual.
Description:
35 p.
Copyright Claimant:
Julian R. Pace, 1942-
Names:
Julian R. Pace 1942-

Customer relations management system AS/400

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu000716330 / 1995-04-21
Date of Creation:
1994
Title:
Customer relations management system AS/400.
Application Title:
CRMS.
Copyright Note:
C.O. correspondence.
Description:
Computer program.
Copyright Claimant:
Nick E. Silverio & Associates, Inc.
Notes:
Printout only deposited.
Names:
Nick E. Silverio & Associates, Inc. (2 documents)
example document: Job Training Partnership Act System

Customer relations correspondence

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu000801650 / 1996-11-14
Date of Creation:
1994
Title:
Customer relations correspondence.
Copyright Note:
C.O. correspondence.
Description:
Computer program.
Copyright Claimant:
Nu-Chem Laboratories
Notes:
Printout only deposited.
Names:
Nu-Chem Laboratories

Customer relationship management

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu001027918 / 2002-04-17
Date of Creation:
2001
Title:
Customer relationship management.
Application Title:
Software for customer relations management.
Copyright Claimant:
SolidSource Corporation
Notes:
Printout only deposited.
Names:
SolidSource Corporation

Customer relationship management and billing systems (CRMBS)

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu001049195 / 2002-04-12
Date of Creation:
2001
Title:
Customer relationship management and billing systems (CRMBS)
Description:
Computer program + CD-ROM.
Copyright Claimant:
Complement Solutions, Ltd.
Notes:
Printout also deposited.
Names:
Complement Solutions, Ltd.

Customer relationship management capability maturity model

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001100352 / 2003-04-29
Date of Creation:
2003
Title:
Customer relationship management capability maturity model.
Description:
Computer disk + 6 p.
Copyright Claimant:
Christopher Edward Hasbrook, 1967-
Names:
Christopher Edward Hasbrook 1967-

Customer relationship management (CRM)

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu001257336 / 2005-09-21
Date of Creation:
2002
Title:
Customer relationship management (CRM)
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Alexandra Investment Management, LLC
Authorship on Application:
computer program: DataArt Enterprises, Inc.
Names:
Alexandra Investment Management, LLC
DataArt Enterprises, Inc.

Customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001342676 / 2006-10-06
Date of Creation:
2006
Title:
Customer relationship management : service for profit.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Donna Adame, 1962-
Names:
Donna Adame 1962-
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