Customer satisfaction benchmarks, technical leadership performance rankings, February 5, 1997



Customer satisfaction, 2nd ed

Document number:
V3519D403
Date of Recordation:
February 7, 2005
Entire Copyright Document:
V3519 D403-410 P1-47
Registration Number Not Verified:
TX 3-193-363 (1991)
Title:
Customer satisfaction, 2nd ed / by Dru Scott. TX 3-193-363 (1991)
Title appears in Document:
50 one minute tips for trainers & 1391 other titles (part 001 of 008)

Customer satisfaction--group training program

Document number:
V3519D404
Date of Recordation:
February 7, 2005
Entire Copyright Document:
V3519 D403-410 P1-47
Title:
Customer satisfaction--group training program.
Title appears in Document:
50 one minute tips for trainers & 1391 other titles (part 002 of 008)

Customer satisfaction guaranteed

Type of Work:
Sound recording and non-dramatic text
Registration Number / Date:
SR0000092654 / 1988-05-04
Date of Publication:
March 1, 1988
Date of Creation:
1988
Title:
Customer satisfaction guaranteed.
Copyright Note:
C.O. correspondence.
Imprint:
Westbury, N. Y. : Asher-Gallant Press, c1988.
Description:
2 sound cassettes + manual.
Copyright Claimant:
Caddylak Systems, Inc.
Notes:
Developed by the Customer Service Institute.
Authorship on Application:
sound recording, text: Caddylak Systems, Inc.
Names:
Customer Service Institute
Caddylak Systems, Inc. (39 documents)
example document: Business etiquette essentials

Copyrights records by Caddylak Systems, Inc.

Customer satisfaction means good will, good sales, and good jobs

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000187569 / 1979-02-05
Date of Publication:
December 18, 1978
Date of Creation:
1978
Title:
Customer satisfaction means good will, good sales, and good jobs.
Series:
Plain talk
Imprint:
Concordville, PA : Clemprint, c1978.
Description:
Folder.
Copyright Claimant:
Clemprint, Inc.
Names:
Clemprint, Inc.

Copyrights records by Clemprint, Inc.

Customer satisfaction telephone skills role plays

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001116262 / 1983-05-13
Date of Publication:
March 31, 1983
Date of Creation:
1983
Title:
Customer satisfaction telephone skills role plays.
Copyright Claimant:
Xerox Corporation
Notes:
Cataloged from appl. only.
Includes unit 3: practice session & random numbers.
Names:
Xerox Corporation (2890 documents)
example document: Impresora y alimentador a rollo/cortador 1824/1860

Copyrights records by Xerox Corporation

Customer satisfaction telephone skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001165171 / 1983-05-13
Date of Publication:
March 31, 1983
Date of Creation:
1983
Title:
Customer satisfaction telephone skills : administration kit.
Variant title:
Customer satisfaction telephone skills : administration kit
Copyright Claimant:
Xerox Corporation
Notes:
Cataloged from appl. only.
Names:
Xerox Corporation (2890 documents)
example document: 3100 total call, 600P82314, October 1978

Customer satisfaction telephone skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001165174 / 1983-05-24
Date of Publication:
March 31, 1983
Date of Creation:
1983
Title:
Customer satisfaction telephone skills : trainee kit.
Variant title:
Customer satisfaction telephone skills : trainee kit
Copyright Claimant:
Xerox Corporation
Notes:
Cataloged from appl. only.
Names:
Xerox Corporation (2890 documents)
example document: Impresora y alimentador a rollo/cortador 1824/1860

Customer satisfaction workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001325527 / 1984-04-16
Date of Publication:
December 27, 1983
Date of Creation:
1983
Title:
Customer satisfaction workshop.
Copyright Claimant:
J. D. Kirk Associates, Inc.
Notes:
Cataloged from appl. only.
Names:
J.D. Kirk Associates, Inc.

Customer satisfaction study

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002101752 / 1986-12-29
Date of Publication:
September 22, 1986
Date of Creation:
1986
Title:
Customer satisfaction study.
Application Title:
Customer satisfaction study (1986 Chevrolet passenger car owners)
Copyright Note:
C.O. correspondence.
Description:
folder.
Copyright Claimant:
Customer Sales and Service Staff, General Motors Corporation
Names:
General Motors Corporation. Customer Sales and Service Staff
Customer Sales and Service Staff, General Motors Corporation.

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002157111 / 1987-09-18
Date of Publication:
June 29, 1987
Date of Creation:
1987
Title:
Customer satisfaction : the Lee way.
Description:
202 p.
Variant title:
Customer satisfaction : the Lee way
Copyright Claimant:
Lee Enterprises, Inc.
Authorship on Application:
text: Lee Enterprises, Inc., work made for hire of I C O N Associates, Inc.
Names:
Lee Enterprises, Inc.

Copyrights records by Lee Enterprises, Inc.

ICON Associates, Inc.

Customer satisfaction guaranteed

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002497172 / 1989-01-23
Date of Publication:
January 3, 1989
Date of Creation:
1988
Date in Notice:
notice: 1988
Title:
Customer satisfaction guaranteed : a new approach to customer service, bedside manner, and relationship ease / Robert C. Kausen.
Imprint:
Trinity Center, CA : Life Education, c1988.
Description:
144 p.
Variant title:
Customer satisfaction guaranteed : a new approach to customer service, bedside manner, and relationship ease
Copyright Claimant:
Robert C. Kausen
Names:
Robert Charles Kausen 1934-

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002617891 / 1989-05-19
Date of Publication:
March 2, 1989
Date of Creation:
1989
Title:
Customer satisfaction : learning program participant guidebook : module 1[-4]
Copyright Note:
C.O. correspondence.
Description:
4 v.
Variant title:
Customer satisfaction : learning program participant guidebook : module 1[-4]
Copyright Claimant:
Babson Brothers Company
Authorship on Application:
Babson Brothers Company, for hire of (commissioned): William R. Neher & Fred S. Meyer.
Names:
William R. Neher 1942-
Fred S. Meyer 1927-
Babson Brothers Company

Customer satisfaction through total quality assurance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002648320 / 1989-08-01
Date of Publication:
October 15, 1988
Date of Creation:
1988
Title:
Customer satisfaction through total quality assurance / Robert W. Grenier.
Edition:
1st ed.
Imprint:
Wheaton, Ill. : Hitchcock Pub. Co., c1988.
Description:
199 p.
Copyright Claimant:
Hitchcock Publishing Company
Names:
Robert W. Grenier
Hitchcock Publishing Company

Copyrights records by Hitchcock Publishing Company

Customer satisfaction program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002838716 / 1990-03-23
Date of Publication:
December 1, 1989
Date of Creation:
1989
Title:
Customer satisfaction program : team leaders guide.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Variant title:
Customer satisfaction program : team leaders guide.
Copyright Claimant:
General Electric Company
Names:
General Electric Company (208 documents)
example document: Distribution Rate Master software & 2 other titles; computer application programs

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Customer satisfaction cassette

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003281401 / 1992-04-08
Date of Publication:
October 31, 1990
Date of Creation:
1990
Title:
Customer satisfaction cassette.
Basis of Claim:
New Matter: revisions & rewriting.
Copyright Claimant:
Spectrum Dealer Services, Inc.
Authorship on Application:
new text & revisions: Spectrum Dealer Services, Inc., employer for hire.
Names:
Spectrum Dealer Services, Inc.

Customer satisfaction training seminar manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003294339 / 1991-12-09
Date of Publication:
May 8, 1991
Date of Creation:
1991
Title:
Customer satisfaction training seminar manual.
Copyright Claimant:
Better Business Bureau of Greater Saint Louis, Inc.
Names:
Better Business Bureau of Greater Saint Louis, Inc.

Customer satisfaction in the hotel industry

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003393356 / 1992-08-28
Date of Publication:
April 15, 1992
Date of Creation:
1991
Title:
Customer satisfaction in the hotel industry : meaning and measurement.
Description:
Microfiche.
Copyright Claimant:
Jonathan Daniel Barsky, 1958-
Names:
Jonathan Daniel Barsky 1958-

Customer satisfaction measurement

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003619640 / 1993-08-09
Date of Publication:
March 4, 1993
Date of Creation:
1993
Title:
Customer satisfaction measurement.
Description:
Brochure.
Copyright Claimant:
QualPro, Inc.
Names:
QualPro, Inc. (114 documents)
example document: Operator training manual

Copyrights records by QualPro, Inc.

Customer satisfaction ratings report--April 1993

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003635046 / 1993-08-18
Date of Publication:
April 15, 1993
Date of Creation:
1993
Title:
Customer satisfaction ratings report--April 1993 : South Florida office supply/computer stores.
Description:
53 p.
Copyright Claimant:
Strategy Research Corporation
Names:
Strategy Research Corporation

Copyrights records by Strategy Research Corporation

Customer satisfaction ratings report--May 1993

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003635048 / 1993-08-18
Date of Publication:
May 14, 1993
Date of Creation:
1993
Title:
Customer satisfaction ratings report--May 1993 : South Florida jewelry stores.
Description:
62 p.
Copyright Claimant:
Strategy Research Corporation
Names:
Strategy Research Corporation

Customer satisfaction ratings report--March 1993

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003635049 / 1993-08-18
Date of Publication:
March 4, 1993
Date of Creation:
1993
Title:
Customer satisfaction ratings report--March 1993 : South Florida department stores.
Description:
66 p.
Copyright Claimant:
Strategy Research Corporation
Names:
Strategy Research Corporation

Customer satisfaction report

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003674021 / 1995-09-11
Date of Publication:
August 23, 1995
Date of Creation:
1995
Title:
Customer satisfaction report.
Description:
Sheets.
Copyright Claimant:
VLSI Research, Inc.
Authorship on Application:
VLSI Research, Inc., for hire of Lisa Steele.
Names:
Lisa Steele (7 documents)
example document: When it comes to service--responsiveness is still the number one issue

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VLSI Research, Inc. (121 documents)
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Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003729576 / 1993-11-19
Date of Publication:
May 12, 1992
Date of Creation:
1992
Title:
Customer satisfaction : focus on the customer : Second congress on customer satisfaction, May 17-20, 1992, Lake Buena Vista, Florida.
Series:
American Marketing Association proceedings series
Description:
215 p.
Variant title:
Customer satisfaction : focus on the customer
Other Title:
congress on customer satisfaction
American Marketing Association proceedings series
Copyright Claimant:
American Marketing Association
Names:
American Marketing Association

Copyrights records by American Marketing Association

Customer satisfaction in retailing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003843304 / 1994-07-28
Date of Publication:
May 10, 1994
Date of Creation:
1994
Title:
Customer satisfaction in retailing / Reginald W. Goeke.
Other Title:
Leadership workshop
Copyright Claimant:
Reginald William Goeke, 1947-
Names:
Reginald William Goeke 1947-

Customer satisfaction handbook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003862339 / 1994-07-05
Date of Publication:
May 16, 1994
Date of Creation:
1993
Title:
Customer satisfaction handbook.
Description:
34 p.
Copyright Claimant:
Robert John Miesionczek, 1952-
Names:
Robert John Miesionczek 1952-

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003868001 / 1994-07-28
Date of Publication:
May 11, 1991
Date of Creation:
1991
Title:
Customer satisfaction.
Description:
Sheets.
Copyright Claimant:
Reginald William Goeke, 1947-
Names:
Reginald William Goeke 1947-

Customer satisfaction survey techniques for assessing product and service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003872145 / 1994-05-13
Date of Publication:
March 12, 1993
Date of Creation:
1993
Title:
Customer satisfaction survey techniques for assessing product and service quality.
Series:
QualPro ; no. 28
Description:
168 p.
Other Title:
QualPro ; no. 28
Copyright Claimant:
QualPro, Inc.
Names:
QualPro, Inc. (114 documents)
example document: Statistical methods for improving maintenance productivity

Customer satisfaction report on semiconductor capital equipment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003895678 / 1994-09-26
Date of Publication:
August 25, 1994
Date of Creation:
1994
Title:
Customer satisfaction report on semiconductor capital equipment.
Description:
Sheets.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of Lisa Steele)
Names:
Lisa Steele
VLSI Research, Inc. (121 documents)
example document: Emerging manufacturing methods for magnetic disks & thin film heads

Customer satisfaction survey techniques for assessing product and service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003944912 / 1994-11-18
Date of Publication:
March 19, 1993
Date of Creation:
1993
Title:
Customer satisfaction survey techniques for assessing product and service quality : viewgraphs : no. 28 VGs.
Application Title:
QualPro : no. 28 viewgraphs.
Description:
Sheets.
Variant title:
Customer satisfaction survey techniques for assessing product and service quality : viewgraphs : no. 28 VGs
Other Title:
QualPro : no. 28 viewgraphs
Copyright Claimant:
QualPro, Inc.
Names:
QualPro, Inc.

Customer satisfaction with vendor-provided information services

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003995879 / 1995-02-10
Date of Publication:
November 15, 1994
Date of Creation:
1993
Title:
Customer satisfaction with vendor-provided information services : antecedents and behavioral consequences of user attitudes.
Description:
Microfiche.
Copyright Claimant:
Robert L. Heckman, 1947-
Names:
Robert L. Heckman 1947-
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