Customer satisfaction survey techniques for assessing product and service quality



Customer satisfaction survey techniques for assessing product and service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004653820 / 1997-10-02
Date of Publication:
September 23, 1994
Date of Creation:
1994
Title:
Customer satisfaction survey techniques for assessing product and service quality.
Basis of Claim:
New Matter: complete revision of text.
Previous Registration:
Prev. reg. 1994, TX 3-872-145.
Series:
QualPro ; no. 28
Imprint:
New York : McGraw-Hill, c1997.
Description:
170 p.
Other Title:
QualPro ; no. 28
Copyright Claimant:
QualPro, Inc.
Names:
QualPro, Inc. (114 documents)
example document: Experimental design techniques for telecommunications processes

Copyrights records by QualPro, Inc.

Customer satisfaction and organizational support for service providers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004672637 / 1998-05-04
Date of Publication:
November 28, 1997
Date of Creation:
1997
Title:
Customer satisfaction and organizational support for service providers.
Description:
Microfiche.
Copyright Claimant:
Rita Clay McMillan
Names:
Rita Clay McMillan

Customer satisfaction with service encounters involving failure and recovery

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004675685 / 1998-03-25
Date of Publication:
October 25, 1997
Date of Creation:
1997
Title:
Customer satisfaction with service encounters involving failure and recovery : an integrative model of exchange.
Description:
Microfiche.
Copyright Claimant:
Amy Kyper Smith
Names:
Amy Kyper Smith

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004699145 / 1998-06-04
Date of Publication:
March 30, 1998
Date of Creation:
1997
Title:
Customer satisfaction : assessment and management strategies for the public sector.
Description:
Microfiche.
Variant title:
Customer satisfaction : assessment and management strategies for the public sector
Copyright Claimant:
Bonnie Westbury Stevens
Names:
Bonnie Westbury Stevens

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004807381 / 1998-06-16
Date of Publication:
November 4, 1997
Date of Creation:
1997
Title:
Customer satisfaction.
Description:
1 v.
Other Title:
Customer satisfaction specialist: customer satisfaction
Copyright Claimant:
Safety-Kleen Corporation
Notes:
Cover ti.: Customer satisfaction specialist: customer satisfaction.
Names:
Safety-Kleen Corporation (5 documents)
example document: Automotive service specialist, parts cleaning

Copyrights records by Safety-Kleen Corporation

Customer satisfaction, product quality, service quality and image

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004928880 / 1999-03-22
Date of Publication:
December 31, 1998
Date of Creation:
1998
Title:
Customer satisfaction, product quality, service quality and image : findings in a commodity industry.
Description:
Microfiche.
Variant title:
Customer satisfaction, product quality, service quality and image : findings in a commodity industry.
Copyright Claimant:
Aubrey Pliny Watson
Names:
Aubrey Pliny Watson

Customer satisfaction is worthless

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004977324 / 1999-02-09
Date of Publication:
May 1, 1998
Date of Creation:
1998
Title:
Customer satisfaction is worthless : customer loyalty is priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer.
Copyright Note:
C.O. correspondence.
Imprint:
Austin : Bard Press, c1998.
Description:
288 p.
Variant title:
Customer satisfaction is worthless : customer loyalty is priceless
Copyright Claimant:
Jeffrey Gitomer, 1946-
Names:
Jeffrey Gitomer 1946-

Customer satisfaction survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004982810 / 1998-12-09
Date of Publication:
January 19, 1989
Date of Creation:
1989
Title:
Customer satisfaction survey.
Copyright Note:
C.O. correspondence.
Description:
1 p.
Copyright Claimant:
Anthony C. Cantrell
Authorship on Application:
compilation: Ritz Corporation, employer for hire.
Names:
Anthony C. Cantrell (1 documents)
example document: A Kennedy promotion

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Ritz Corporation

Customer satisfaction benchmarks

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005089383 / 2000-03-08
Date of Publication:
February 7, 2000
Date of Creation:
2000
Title:
Customer satisfaction benchmarks.
Description:
1 v.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of Maribeth Bataclan)
Names:
Maribeth Bataclan
VLSI Research, Inc.

Copyrights records by VLSI Research, Inc.

Customer satisfaction report

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005169922 / 2000-04-04
Date of Publication:
March 31, 2000
Date of Creation:
2000
Title:
Customer satisfaction report : data packet.
Description:
1 v.
Variant title:
Customer satisfaction report : data packet.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of Maribeth Bataclan)
Names:
Maribeth Bataclan
VLSI Research, Inc.

Customer satisfaction benchmarks

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005291454 / 2000-11-28
Date of Publication:
November 20, 2000
Date of Creation:
2000
Title:
Customer satisfaction benchmarks.
Application Title:
Customer satisfaction updates, November 20, 2000.
Basis of Claim:
New Matter: rev. text & compilation.
Description:
Folders.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of R. Puhakka)
Names:
R. Puhakka (2 documents)
example document: Chip making market

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VLSI Research, Inc. (121 documents)
example document: Chip making markets

Customer satisfaction report

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005300053 / 2000-09-11
Date of Publication:
August 26, 2000
Date of Creation:
2000
Title:
Customer satisfaction report : vol. 1-3.
Description:
Sheets.
Variant title:
Customer satisfaction report : vol. 1-3
Copyright Claimant:
VLSI Research (employer for hire of Risto Puhakka)
Names:
Risto Puhakka (6 documents)
example document: Chip making markets

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VLSI Research (2 documents)
example document: Chip making markets

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Customer satisfaction profile datapacket

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005350401 / 2001-02-21
Date of Publication:
February 16, 2001
Date of Creation:
2001
Title:
Customer satisfaction profile datapacket.
Basis of Claim:
New Matter: text, compilation.
Description:
4 p.
Copyright Claimant:
VLSI Research (employer for hire of Robert Rosevear)
Names:
Robert Rosevear
VLSI Research (2 documents)
example document: Chip making markets

Customer satisfaction measurement simplified

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005421637 / 2001-07-26
Date of Publication:
July 20, 2001
Date of Creation:
2001
Title:
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra.
Imprint:
Milwaukee : ASQ Quality Press, c2002.
Description:
307 p. + CD-ROM.
Variant title:
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification
Copyright Claimant:
American Society for Quality
Names:
Terry G. Vavra 1941-
American Society for Quality

Copyrights records by American Society for Quality

Customer satisfaction system

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005564234 / 2002-01-29
Date of Publication:
January 30, 1993
Date of Creation:
1993
Title:
Customer satisfaction system.
Series:
The Customer
Description:
3 wall charts.
Copyright Claimant:
Integrity Systems, Inc.
Names:
Integrity Systems, Inc. (8 documents)
example document: The Customer facilitator's kit

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Customer satisfaction reports

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005581550 / 2001-09-24
Date of Publication:
August 24, 2001
Date of Creation:
2001
Title:
Customer satisfaction reports : year 2001.
Basis of Claim:
New Matter: compilation.
Description:
CD-ROM + 2 p.
Variant title:
Customer satisfaction reports : year 2001.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of May Chang)
Names:
May Chang

Copyrights records by Chang, May

VLSI Research, Inc. (121 documents)
example document: Wafer fabrication equipment

Customer satisfaction reports

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005581575 / 2002-02-26
Date of Publication:
February 12, 2002
Date of Creation:
2001
Title:
Customer satisfaction reports.
Basis of Claim:
New Matter: derivative work & compilation.
Copyright Note:
C.O. correspondence.
Description:
CD-ROM + 1 p.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of May Chang)
Names:
May Chang
VLSI Research, Inc. (121 documents)
example document: Chip making markets

Customer satisfaction toolkit for ISO 9001:2000

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005616900 / 2002-10-23
Date of Publication:
October 4, 2002
Date of Creation:
2002
Title:
Customer satisfaction toolkit for ISO 9001:2000 / Sheila Kessler.
Imprint:
Milwaukee : ASQ Quality PRess, c2002.
Description:
80 p.
Copyright Claimant:
American Society for Quality
Names:
Sheila Kessler
American Society for Quality (94 documents)
example document: Improving student learning

Customer satisfaction questionnaire

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005714173 / 2003-04-24
Date of Publication:
April 30, 2001
Date of Creation:
2001
Title:
Customer satisfaction questionnaire.
Description:
Form.
Copyright Claimant:
Reynolds and Reynolds Holdings, Inc.
Authorship on Application:
Reynolds and Reynolds Company, employer for hire.
Names:
Reynolds and Reynolds Holdings, Inc.

Copyrights records by Reynolds and Reynolds Holdings, Inc.

Reynolds and Reynolds Company

Copyrights records by Reynolds and Reynolds Company

Customer satisfaction questionnaire

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005714179 / 2003-04-24
Date of Publication:
December 31, 2002
Date of Creation:
2002
Title:
Customer satisfaction questionnaire.
Basis of Claim:
New Matter: revisions & compilation.
Description:
Form.
Copyright Claimant:
Reynolds and Reynolds Holdings, Inc.
Authorship on Application:
Reynolds and Reynolds Company, employer for hire.
Names:
Reynolds and Reynolds Holdings, Inc. (286 documents)
example document: Retail installment sale contract, simple finance charge
Reynolds and Reynolds Company

Customer satisfaction reports

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005809140 / 2003-09-26
Date of Publication:
August 27, 2003
Date of Creation:
2003
Title:
Customer satisfaction reports : 2003.
Basis of Claim:
New Matter: revisions, additions & compilation.
Description:
1 p. + CD-ROM.
Variant title:
Customer satisfaction reports : 2003.
Copyright Claimant:
VLSI Research, Inc. (employer for hire for May Chang)
Names:
May Chang
VLSI Research, Inc.

Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005851496 / 2004-04-27
Date of Publication:
March 26, 2004
Date of Creation:
2003
Title:
Customer satisfaction : an integral component of hospital strategy.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Customer satisfaction : an integral component of hospital strategy
Copyright Claimant:
Tammy Woods-Duvendack
Notes:
Electronic registration.
Authorship on Application:
entire text: Tammy Woods-Duvendack.
Names:
Tammy Woods-Duvendack
Tammy Woods Duvendack

Customer satisfaction report

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005905935 / 2003-01-17
Date of Publication:
January 7, 2003
Date of Creation:
2003
Title:
Customer satisfaction report : ref. no. 28A.
Basis of Claim:
New Matter: additional text, editorial revisions & compilation.
Copyright Note:
C.O. correspondence.
Description:
1 p. + CD-ROM.
Variant title:
Customer satisfaction report : ref. no. 28A.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of May Chang)
Names:
May Chang
VLSI Research, Inc. (121 documents)
example document: When it comes to service--responsiveness is still the number one issue

Customer satisfaction in higher education

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005930634 / 2004-05-24
Date of Publication:
May 6, 2004
Date of Creation:
2002
Title:
Customer satisfaction in higher education : differences in quantitative and qualitative instructors, psychological type, student evaluations, and courses taught.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Customer satisfaction in higher education : differences in quantitative and qualitative instructors, psychological typ
Copyright Claimant:
Lisa C. Haddock
Notes:
Electronic registration.
Authorship on Application:
entire text: Lisa C. Haddock.
Names:
Lisa C. Haddock

Customer satisfaction research management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005984899 / 2004-05-10
Date of Publication:
April 21, 2004
Date of Creation:
2003
Title:
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen.
Imprint:
Milwaukee : ASQ Quality Press, c2004.
Description:
248 p.
Copyright Claimant:
American Society for Quality
Names:
Derek R. Allen 1959-
American Society for Quality (94 documents)
example document: ISO 9001:2000

Customer satisfaction and loyalty research

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006040810 / 2004-12-02
Date of Publication:
November 12, 2004
Date of Creation:
2004
Title:
Customer satisfaction and loyalty research : a Bayesian network approach.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Customer satisfaction and loyalty research : a Bayesian network approach
Copyright Claimant:
Waldemar Jaronski
Notes:
Electronic registration.
Authorship on Application:
entire text: Waldemar Jaronski.
Names:
Waldemar Jaronski

Customer satisfaction reports--year 2004

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006054289 / 2004-09-13
Date of Publication:
August 30, 2004
Date of Creation:
2004
Title:
Customer satisfaction reports--year 2004.
Basis of Claim:
New Matter: compilation, revisions, additions.
Description:
Sheets + CD-ROM.
Copyright Claimant:
VLSI Research, Inc. (employer for hire of May Chang)
Names:
May Chang
VLSI Research, Inc. (121 documents)
example document: Chip making markets

Customer satisfaction survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006111102 / 2004-12-01
Date of Publication:
November 2, 2004
Date of Creation:
2004
Title:
Customer satisfaction survey : ref no. 104A, lot 968.
Basis of Claim:
New Matter: additional text, editorial revisions & compilations.
Description:
CD-ROM.
Variant title:
Customer satisfaction survey : ref no. 104A, lot 968
Copyright Claimant:
VLSI Research, Inc. (employer for May Chang)
Names:
May Chang
VLSI Research, Inc.

Customer satisfaction, third edition

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006160002 / 2005-05-10
Date of Publication:
March 21, 2005
Date of Creation:
2005
Title:
Customer satisfaction, third edition : instructor's guide.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Course Technology, a division of Thomson Learning
Names:
Course Technology (133 documents)
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Thomson Learning. Course Technology (35 documents)
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Customer satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006184592 / 2004-12-15
Date of Publication:
May 15, 2004
Date of Creation:
2004
Title:
Customer satisfaction.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Copyright Claimant:
CEV Multimedia
Names:
CEV Multimedia (32 documents)
example document: Building construction

Copyrights records by CEV Multimedia

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