Customer service orientation and job satisfaction among credential analysts in California institutions of higher education part 4



Customer service

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0001295127 / 2005-08-22
Date of Publication:
February 1, 2004
Date of Creation:
2004
Title:
Customer service.
Copyright Note:
Cataloged from appl. only.
Description:
Videodisc (DVD)
Copyright Claimant:
James Powell, 1959-, & Terry Powell, 1959-
Authorship on Application:
words, video, pictures, music compilation, script: James & Terry Powell.
Names:
Terry Powell 1959-
James Powell 1959-

Customer service TA_edit.c

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0005689457 / 2001-06-25
Date of Publication:
December 15, 2000
Date of Creation:
2000
Title:
Customer service TA_edit.c.
Description:
Computer program.
Copyright Claimant:
TeleAmericas (employer for hire of Evan Rothfeld, 1966-, Blair Leavell, 1955- & Steven Kasakitis, 1959-)
Notes:
Printout only deposited.
Names:
Evan Rothfeld 1966-
Blair Leavell 1955-
Steven Kasakitis 1959-
TeleAmericas

Customer service model

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005691448 / 2003-01-03
Date of Publication:
January 1, 1993
Date of Creation:
1993
Title:
Customer service model.
Description:
2 p.
Copyright Claimant:
Power, Inc.
Names:
Power, Inc. (2 documents)
example document: Total quality management for custodial operations

Copyrights records by Power, Inc.

Customer service model full serve

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005691449 / 2003-01-03
Date of Publication:
January 1, 1993
Date of Creation:
1993
Title:
Customer service model full serve.
Description:
1 p.
Copyright Claimant:
Power, Inc.
Names:
Power, Inc. (2 documents)
example document: Total quality management for custodial operations

Customer services toolkit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005786318 / 2003-07-21
Date of Publication:
May 1, 2003
Date of Creation:
2003
Title:
Customer services toolkit.
Basis of Claim:
New Matter: compilation.
Previous Registration:
Prev. reg. as Dental office toolkit, 2002, TXu 1-001-812.
Description:
1 v.
Other Title:
Dental office toolkit
Copyright Claimant:
Delta Dental Plan of Michigan, Inc.
Names:
Delta Dental Plan of Michigan, Inc.

Copyrights records by Delta Dental Plan of Michigan, Inc.

Customer service excellence participant workbook (Great Lakes Chemical Corporation)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005811301 / 2003-08-15
Date of Publication:
January 24, 2001
Date of Creation:
2001
Title:
Customer service excellence participant workbook (Great Lakes Chemical Corporation)
Application Title:
Telephone checklist (Great Lakes Chemical Corporation); Customer service excellence PowerPoint visuals (Greak Lakes Chemical Corporation; Customer service excellence impact questionnaire (Great Lakes Chemical Corporation)
Description:
Software package.
Other Title:
Telephone checklist (Great Lakes Chemical Corporation)
Customer service excellence PowerPoint visuals (Greak Lakes Chemical Corporation
Customer service excellence impact questionnaire (Great Lakes Chemical Corporation)
Copyright Claimant:
Huthwaite, Inc.
Names:
Huthwaite, Inc. (28 documents)
example document: Financial services

Copyrights records by Huthwaite, Inc.

Customer service leadership skills and customer relationship management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005847293 / 2004-02-11
Date of Publication:
January 13, 2004
Date of Creation:
2003
Title:
Customer service leadership skills and customer relationship management.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Vincent James DeFazio
Notes:
Electronic registration.
Authorship on Application:
entire text: Vincent James DeFazio.
Names:
Vincent James DeFazio

Customer service strategies

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005896258 / 2004-02-09
Date of Publication:
May 1, 2003
Date of Creation:
2003
Title:
Customer service strategies : level 1, participant guide.
Rights and Permissions:
Rights & permissions info. on original appl. in C.O.
Description:
Sheets.
Variant title:
Customer service strategies : level 1, participant guide
Copyright Claimant:
Debbie A. Stelmacki
Copyright Notice:

Names:
Debbie A. Stelmacki

Customer service done right

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005913173 / 2004-02-13
Date of Publication:
December 22, 2003
Date of Creation:
2003
Title:
Customer service done right : in business, organizations and on an individual basis.
Description:
188 p.
Variant title:
Customer service done right : in business, organizations and on an individual basis
Copyright Claimant:
Zarifa Willard
Names:
Zarifa Willard

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005915349 / 2004-01-20
Date of Publication:
December 1, 2003
Date of Creation:
2003
Title:
Customer service training repros.
Basis of Claim:
New Matter: additional text and editing.
Previous Registration:
Prev. reg. 2003, TX 5-623-826.
Description:
Sheets.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: OSHA training system

Copyrights records by Business and Legal Reports, Inc.

Customer service for home builders

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005949147 / 2004-01-05
Date of Publication:
December 15, 2003
Date of Creation:
2003
Title:
Customer service for home builders / Carol Smith.
Copyright Note:
C.O. correspondence.
Imprint:
Washington, DC : BuilderBooks, c2003.
Description:
116 p.
Copyright Claimant:
National Association of Home Builders. BuilderBooks.com
Authorship on Application:
text & compilation: BuilderBooks.com, National Association of Home Builders, employer for hire.
Names:
Carol Smith 1946-
National Association of Home Builders. BuilderBooks.com

Customer service bridges

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005967632 / 2004-01-05
Date of Publication:
January 15, 2003
Date of Creation:
2003
Title:
Customer service bridges : fast food restaurants / M. L. Nelson.
Copyright Note:
C.O. correspondence.
Description:
34 p.
Variant title:
Customer service bridges : fast food restaurants
Copyright Claimant:
Mamie L. Nelson, 1949-
Names:
Mamie L. Nelson 1949-

Customer service training

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005977304 / 2004-05-18
Date of Publication:
February 19, 2004
Date of Creation:
2004
Title:
Customer service training.
Description:
77 p.
Copyright Claimant:
Integrated Resources, Inc.
Names:
Integrated Resources, Inc.

Customer service self assessment interpretation request form

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006013601 / 2004-07-19
Date of Publication:
December 31, 1999
Date of Creation:
1999
Title:
Customer service self assessment interpretation request form.
Copyright Claimant:
Executive Diversity Services, Inc.
Names:
Executive Diversity Services, Inc. (3 documents)
example document: Working with people with disabilities

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006026689 / 2004-08-27
Date of Publication:
July 7, 2004
Date of Creation:
2004
Title:
Customer service : career success through customer satisfaction / Paul R. Timm.
Edition:
3rd ed.
Basis of Claim:
New Matter: rev. & updated.
Previous Registration:
Prev. reg. 1997, TX 4-630-400.
Imprint:
Saddle River, NJ : Pearson Prentice Hall, c2005.
Description:
232 p.
Copyright Claimant:
Pearson Education, Inc.
Names:
Paul R. Timm (24 documents)
example document: Basics of oral communication

Copyrights records by Timm, Paul R.

Pearson Education, Inc. (5673 documents)
example document: Community and agency counseling

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Customer service orientation and job satisfaction among credential analysts in California institutions of higher education

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006040657 / 2004-11-23
Date of Publication:
November 13, 2004
Date of Creation:
2004
Title:
Customer service orientation and job satisfaction among credential analysts in California institutions of higher education.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Customer service orientation and job satisfaction among credential analysts in California institutions of higher educa
Copyright Claimant:
Mark Lewis Matzaganian
Notes:
Electronic registration.
Authorship on Application:
entire text: Mark Lewis Matzaganian.
Names:
Mark Lewis Matzaganian

Customer service isn't a department

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006083266 / 2004-05-04
Date of Publication:
February 10, 2000
Date of Creation:
2000
Title:
Customer service isn't a department : it's you.
Description:
231 p.
Variant title:
Customer service isn't a department : it's you.
Copyright Claimant:
Mark Landiak, 1958-
Names:
Mark Landiak 1958-

Customer service implementation manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006101378 / 2004-04-19
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
Customer service implementation manual.
Basis of Claim:
New Matter: rev. text.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Achievement Seminars International
Notes:
Cataloged from appl. only.
Names:
Achievement Seminars International (2 documents)
example document: Rising stars

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006103103 / 2004-12-17
Date of Publication:
September 1, 2004
Date of Creation:
2004
Title:
Customer service training repros.
Basis of Claim:
New Matter: additional text and editing.
Previous Registration:
Prev. reg. 2004, TX 5-915-349.
Copyright Claimant:
Business and Legal Reports, Inc.
Notes:
Cataloged from appl. only.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Best practices in compensation & benefits handbook

Customer service for code administration

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006103373 / 2005-01-31
Date of Publication:
September 22, 2004
Date of Creation:
2004
Title:
Customer service for code administration.
Copyright Claimant:
International Code Council
Notes:
Cataloged from appl. only.
Names:
International Code Council (57 documents)
example document: 2002 Kentucky residential code

Copyrights records by International Code Council

Customer service and field superintendent's training program workbook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006107636 / 2005-03-21
Date of Publication:
March 22, 2004
Date of Creation:
2004
Title:
Customer service and field superintendent's training program workbook.
Description:
63 p.
Copyright Claimant:
MacLellan Wolfson Associates
Authorship on Application:
entire text: David E. MacLellan, 1941-.
Names:
David E. MacLellan 1941-
MacLellan Wolfson Associates

Customer service in the information age: a common sense approach to high-tech help

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006117945 / 2005-02-07
Date of Publication:
June 28, 2004
Date of Creation:
2004
Title:
Customer service in the information age: a common sense approach to high-tech help / JoAnn Haberer.
Series:
A Crisp Fifty-Minute series
Imprint:
Boston : Thomson/Course Technology, c2004.
Description:
106 p.
Variant title:
Customer service in the information age
Copyright Claimant:
Course Technology, a division of Thomson Learning
Names:
JoAnn Haberer
Course Technology (133 documents)
example document: Lotus 1-2-3

Copyrights records by Course Technology

Thomson Learning. Course Technology (35 documents)
example document: Microsoft Office XP brief concepts and techniques

Copyrights records by Thomson Learning. Course Technology

Customer service stress

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006198357 / 2005-02-17
Date of Publication:
January 14, 2005
Date of Creation:
2005
Title:
Customer service stress.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Stephen Coscia, 1954-
Authorship on Application:
audio visual material & narration for soundtrack: Coscia Communication, Inc., employer for hire.
Names:
Stephen Coscia 1954-
Coscia Communication, Inc.

Customer service skills and techniques

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006207424 / 2005-07-14
Date of Publication:
May 26, 2005
Date of Creation:
2005
Title:
Customer service skills and techniques.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. as Providing superior customer service, 1996, TX 4-231-151.
Copyright Note:
Cataloged from appl. only.
Other Title:
Providing superior customer service
Copyright Claimant:
Management Concepts, Inc.
Names:
Management Concepts, Inc. (186 documents)
example document: Guide to contract pricing

Copyrights records by Management Concepts, Inc.

Customer service training 101

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006234443 / 2005-09-23
Date of Publication:
September 12, 2005
Date of Creation:
2005
Title:
Customer service training 101 : quick and easy techniques that get great results / Renee Evenson.
Imprint:
New York : AMACOM, c2005.
Description:
207 p.
Copyright Claimant:
Renee Evenson, 1951-
Names:
Renee Evenson 1951-

Customer service delivery research and best practices

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006329731 / 2006-04-03
Date of Publication:
December 16, 2005
Date of Creation:
2004
Title:
Customer service delivery research and best practices / by Lawrence Fogli, editor.
Basis of Claim:
New Matter: pref. & additions excluding foreword.
Copyright Note:
Cataloged from appl. only.
Series:
Professional practice series
Copyright Claimant:
John Wiley & Sons, Inc.
Authorship on Application:
Society for Industrial and Ornganizational psychology.
Names:
Lawrence Fogli
John Wiley & Sons, Inc. (8450 documents)
example document: Medical anthropology

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Society for Industrial and Ornganizational psychology

Customer service return authorization database

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0006348657 / 2005-04-26
Date of Publication:
September 23, 2004
Date of Creation:
2004
Title:
Customer service return authorization database.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
John Normand Fortin, 1965-
Names:
John Normand Fortin 1965-

Customer service from the inside out made easy

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006407735 / 2006-08-08
Date of Publication:
March 1, 2006
Date of Creation:
2006
Title:
Customer service from the inside out made easy.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Entrepreneur Media, Inc. (d.b.a. Entrepreneur Press)
Authorship on Application:
text: Paul Levesque.
Names:
Paul Levesque

Copyrights records by Levesque, Paul

Entrepreneur Media, Inc. (181 documents)
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Entrepreneur Press (13 documents)
example document: Dirty little secrets

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Customer service for dummies

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006431557 / 2006-09-25
Date of Publication:
April 14, 2006
Date of Creation:
2005
Title:
Customer service for dummies.
Edition:
3rd ed.
Basis of Claim:
New Matter: rev. & additional text.
Previous Registration:
Prev. reg. 1999, TX 5-244-695.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Wiley Publishing, Inc.
Authorship on Application:
Karen Leland & Keith Bailey.
Names:
Karen Leland
Keith Bailey (12 documents)
example document: The rights of the young

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Wiley Publishing, Inc. (540 documents)
example document: AutoCAD 2004 bible

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006442955 / 2006-10-13
Date of Publication:
July 31, 2006
Date of Creation:
2006
Title:
Customer service : study guide.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Education Direct, Inc.
Names:
Education Direct, Inc. (282 documents)
example document: Preparing a budget

Copyrights records by Education Direct, Inc.

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