Handling complaints and the irate customer, Challenge your people, Encouraging suggestions



Handling complaints

Document number:
V1712P043
Date of Recordation:
April 2, 1979
Entire Copyright Document:
V1712P043-047
Registration Number Not Verified:
MP28922.
Title:
Handling complaints / MP28922.
Title appears in Document:
Courtesy, the inside story & 9 other titles; motion pictures.

Handling complaints

Document number:
V1705P398
Date of Recordation:
March 1, 1979
Entire Copyright Document:
V1705P398-399
Registration Number Not Verified:
MP28922.
Title:
Handling complaints / MP28922.
Title appears in Document:
The Supervisor, motivating through insight & 29 other titles.

Handling complaints

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000627253 / 1993-03-10
Date of Publication:
October 15, 1992
Date of Creation:
1992
Title:
Handling complaints.
Copyright Note:
C.O. correspondence.
Series:
Building foodservice sales
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Educational Foundation of the National Restaurant Association
Names:
Educational Foundation of the National Restaurant Association (36 documents)
example document: Introduction to the hospitality industry, third edition

Copyrights records by Educational Foundation of the National Restaurant Association

Handling complaints and the irate customer

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000729655 / 1994-11-01
Date of Publication:
May 15, 1994
Date of Creation:
1994
Title:
Handling complaints and the irate customer.
Basis of Claim:
New Matter: compilation and new video.
Previous Registration:
Some materials prev. pub. Printed text preexisting.
Series:
Service first
Description:
Videocassette ; 1/2 in. + discussion guide.
Copyright Claimant:
Service Quality Institute
Names:
Service Quality Institute (3 documents)
example document: Service excellence

Copyrights records by Service Quality Institute

Challenge your people

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000924040 / 1999-10-13
Date of Creation:
1999
Title:
Challenge your people.
Edition:
Rev.
Basis of Claim:
New Matter: updating & revisions.
Previous Registration:
Prev. reg. as Challenge your people--they'll work harder, 1984, TX 1-455-652 & Motivating people through job enrichment, 1998, TXu 873-407.
Series:
Front line management ; no. 104
Description:
1 v.
Other Title:
Front line management ; no. 104
Challenge your people--they'll work harder
Motivating people through job enrichment
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Handling disputes

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000925685 / 1999-10-29
Date of Creation:
1999
Title:
Handling disputes.
Application Title:
Handling disputes and strained relations; Handling disputes between employees.
Edition:
Rev.
Basis of Claim:
New Matter: revisions and updating.
Previous Registration:
Prev. reg. 1984, TX 1-455-655.
Series:
Frontline management ; no. 118
Description:
1 v.
Other Title:
Frontline management ; no. 118
Handling disputes and strained relations
Handling disputes between employees
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Encouraging suggestions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000926929 / 1999-12-17
Date of Creation:
1999
Title:
Encouraging suggestions.
Application Title:
Suggestions; Suggestions help a good supervisor do even better; A good supervisor encourages people to make suggestions.
Edition:
Rev.
Basis of Claim:
New Matter: additions & revisions to update.
Previous Registration:
Prev. reg. 1984, TX 1-455-652.
Series:
Front line management ; no. 114
Description:
1 v.
Other Title:
Front line management ; no. 114
Suggestions
Suggestions help a good supervisor do even better
A good supervisor encourages people to make suggestions.
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Praise & appreciation

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000927472 / 1999-12-01
Date of Creation:
1999
Title:
Praise & appreciation.
Application Title:
Let people know when they do a good job; A good supervisor lets his appreciation show.
Basis of Claim:
New Matter: revisions.
Previous Registration:
Prev. reg. 1984, TX 1-455-652.
Series:
Front line management ; no. 110
Description:
1 v.
Other Title:
Front line management ; no. 110
Let people know when they do a good job
A good supervisor lets his appreciation show.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Keep people informed

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000927504 / 1999-12-10
Date of Creation:
1999
Title:
Keep people informed.
Application Title:
What's going on here?; It's important to keep people informed.
Basis of Claim:
New Matter: revisions.
Previous Registration:
Prev. reg. 1984, TX 1-455-652.
Series:
Front line management ; no. 108
Description:
1 v.
Other Title:
Front line management ; no. 108
What's going on here?
It's important to keep people informed.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Appraising performance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000927939 / 1999-12-10
Date of Creation:
1999
Title:
Appraising performance / Rev.
Basis of Claim:
New Matter: updating & revisions.
Previous Registration:
Prev. reg. as Let your people know where they stand: a good supervisor lets people know where they stand, 1984, TX 1-455-652.
Series:
Front line management ; no. 111
Description:
1 v.
Other Title:
Front line management ; no. 111
Let your people know where they stand: a good supervisor lets people know where they stand
Copyright Claimant:
Arthur J. Zito, 1920-
Notes:
Text.
Names:
Arthur J. Zito 1920-

Fear & intimidation

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000929141 / 1999-12-09
Date of Creation:
1999
Title:
Fear & intimidation.
Application Title:
Good supervisors don't manage through fear intimidation; Intimidation--a poor substitue for leadership.
Basis of Claim:
New Matter: revisions.
Previous Registration:
Prev. reg. 1984, TX 1-455-655.
Series:
Front line management ; no. 121
Description:
1 v.
Other Title:
Front line management ; no. 121
Good supervisors don't manage through fear intimidation
Intimidation--a poor substitue for leadership.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Reducing errors & mistakes

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000930227 / 1999-12-16
Date of Creation:
1999
Title:
Reducing errors & mistakes.
Application Title:
Reducing errors.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-655.
Series:
Front line management ; no. 119
Description:
1 v.
Other Title:
Front line management ; no. 119
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Handling complaints

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000930301 / 1999-12-13
Date of Creation:
1999
Title:
Handling complaints.
Application Title:
It pays to listen to employee complaints.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-652.
Series:
Front line management ; no. 112
Description:
1 v.
Other Title:
Front line management ; no. 112
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Setting a good example

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000930709 / 1999-12-23
Date of Creation:
1999
Title:
Setting a good example.
Edition:
Rev.
Basis of Claim:
New Matter: additions & updating.
Previous Registration:
Prev. reg. 1984, TX 1-455-655.
Series:
Front line management ; no. 120
Description:
1 v.
Other Title:
Front line management ; no. 120
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Don't play favorites

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000932848 / 2000-01-10
Date of Creation:
1999
Title:
Don't play favorites.
Application Title:
Good supervisors don't play favorites; Good supervisors don't show favoritism.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-655.
Series:
Front line management ; no. 123
Description:
1 v.
Other Title:
Front line management ; no. 123
Good supervisors don't play favorites
Good supervisors don't show favoritism.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

New employees

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000934558 / 2000-01-11
Date of Creation:
2000
Title:
New employees.
Edition:
Rev.
Basis of Claim:
New Matter: additions & revisions.
Previous Registration:
Prev. reg. as Breaking in new employees: new employees are as good as you make them, 1984, TX 1-455-655.
Series:
Front line management ; no. 124
Description:
1 v.
Other Title:
Front line management ; no. 124
Breaking in new employees: new employees are as good as you make them
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Better people means better work

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000936735 / 2000-02-04
Date of Creation:
2000
Title:
Better people means better work.
Application Title:
Better work depends on better people; Training and developing people.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 126
Description:
1 v.
Other Title:
Front line management ; no. 126
Better work depends on better people
Training and developing people.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-

Be honest

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000937807 / 2000-02-14
Date of Creation:
2000
Title:
Be honest.
Edition:
Rev.
Basis of Claim:
New Matter: updating, revisions, additions.
Previous Registration:
Prev. reg. as To be followed, be honest: honesty is the best policy, 1984, TX 1-455-654.
Series:
Front line management ; no. 127
Description:
1 v.
Other Title:
Front line management ; no. 127
To be followed, be honest: honesty is the best policy
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Picking the right people

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000938735 / 2000-02-22
Date of Creation:
2000
Title:
Picking the right people.
Application Title:
Picking the right person; Picking the right person for a job.
Basis of Claim:
New Matter: additions, revisions, updating.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 128
Description:
1 v.
Other Title:
Front line management ; no. 128
Picking the right person
Picking the right person for a job
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Problem employees

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000941929 / 2000-03-17
Date of Creation:
2000
Title:
Problem employees.
Application Title:
Handling problem employees; Handling the problem employee.
Edition:
Rev.
Basis of Claim:
New Matter: updating, revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 133
Description:
1 v.
Other Title:
Front line management ; no. 133
Handling problem employees
Handling the problem employee.
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Hands-off management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000942807 / 2000-03-28
Date of Creation:
2000
Title:
Hands-off management.
Application Title:
Supervising versus doing.
Basis of Claim:
New Matter: updated, revisions & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 131
Description:
1 v.
Other Title:
Front line management ; no. 131
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Better writing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000948111 / 2000-04-10
Date of Creation:
2000
Title:
Better writing.
Basis of Claim:
New Matter: revisions & additions
Previous Registration:
Prev. reg. as The art of clear writing, the easy way to betterwriting, 1984, TX 1-455-654.
Series:
Front line management ; no. 132
Description:
1 v.
Other Title:
Front line management ; no. 132
The art of clear writing, the easy way to betterwriting
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Working with your manager

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000955285 / 2000-05-01
Date of Creation:
2000
Title:
Working with your manager.
Application Title:
Working with your boss.
Edition:
Rev.
Basis of Claim:
New Matter: updating, rewriting & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 138
Description:
1 v.
Other Title:
Front line management ; no. 138
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Self-development

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000955307 / 2000-05-10
Date of Creation:
2000
Title:
Self-development.
Application Title:
Successful supervisors keep on learning.
Edition:
Rev.
Basis of Claim:
New Matter: updating, rewriting & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-653.
Series:
Front line management ; no. 141
Description:
1 v.
Other Title:
Front line management ; no. 141
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

How to be creative

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000955313 / 2000-05-11
Date of Creation:
2000
Title:
How to be creative.
Application Title:
Encouraging creativity on the job.
Edition:
Rev.
Basis of Claim:
New Matter: updating, rewriting & additions.
Previous Registration:
Prev. reg. 1984, TX 1-455-654.
Series:
Front line management ; no. 140
Description:
1 v.
Other Title:
Front line management ; no. 140
Copyright Claimant:
Arthur J. Zito, 1926-
Names:
Arthur J. Zito 1926-

Payroll insert (40 different issues)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001007931 / 2001-08-06
Date of Creation:
1984
Title:
Payroll insert (40 different issues)
Description:
Sheets.
Copyright Claimant:
Arthur J. Zito, 1926-
Notes:
Text.
Names:
Arthur J. Zito 1926-
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