How the world's largest dairy store uses Dale Carnegie people power to keep the customer coming back for more part 2





The Dale Carnegie customer relations and personnel development course

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000707282 / 1981-06-08
Date of Publication:
April 29, 1981
Date of Creation:
1981
Title:
The Dale Carnegie customer relations and personnel development course : fourteen modules : instructor manual.
Basis of Claim:
New Matter: "significant format & editorial changes."
Previous Registration:
Prev. reg. 1979, TX 315-973.
Imprint:
[s.l. : s.n.], c1981.
Description:
Sheets (121 p.)
Number of similar titles:
2
Other Title:
Customer relations and personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Tal effektivt

Copyrights records by Dale Carnegie & Associates, Inc.



Executive presentation skills workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000804600 / 1981-11-16
Date of Publication:
October 20, 1981
Date of Creation:
1981
Title:
Executive presentation skills workshop.
Description:
Sheets (33 p.)
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:

Show me!

Type of Work:
Print or label
Registration Number / Date:
TX0000859896 / 1982-02-25
Date of Publication:
January 8, 1982
Date of Creation:
1982
Title:
Show me! : Convention 1981 / editor, Tina Stallone Schulte.
Application Title:
"Comments" special convention publication.
Variant title:
Show me! : Convention 1981
Other Title:
"Comments" special convention publication.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Authorship on Application:
Dale Carnegie & Associates, Inc., employer for hire.
Names:
Tina Stallone Schulte

Copyrights records by Schulte, Tina Stallone


Dale Carnegie & Associates, Inc. (893 documents)
example document: The Dale Carnegie customer relations and personnel development course

The Legend of the dull axe

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000923270 / 1982-06-18
Date of Publication:
May 4, 1982
Date of Creation:
1982
Title:
The Legend of the dull axe.
Description:
Folder.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The Manager-coach syndrome

The Legend of the straight arrow

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000923282 / 1982-06-18
Date of Publication:
May 4, 1982
Date of Creation:
1982
Title:
The Legend of the straight arrow.
Description:
Folder.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Reasons why I ask my customers questions

Direccion eficaz humanizada

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001023922 / 1982-12-06
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Direccion eficaz humanizada.
Edition:
Ed. revisada.
Basis of Claim:
New Matter: Spanish translation.
Imprint:
[s.l.] : D. Carnegie, c1982.
Description:
353 p.
Number of similar titles:
1
Other Title:
Managing through people.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Original ti.: Managing through people.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Project leadership mastery

The Dale Carnegie executive presentations program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001051025 / 1983-01-21
Date of Publication:
November 16, 1982
Date of Creation:
1982
Title:
The Dale Carnegie executive presentations program.
Description:
70 p.
Other Title:
Executive presentations program.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cover ti.: Executive presentations program.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Effective reprimanding

Seminario Dale Carnegie de direccion y gerencia

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001097630 / 1983-04-11
Date of Publication:
March 31, 1983
Date of Creation:
1983
Title:
Seminario Dale Carnegie de direccion y gerencia : manual para el directivo participante.
Basis of Claim:
New Matter: Spanish translation of Dale Carnegie management seminar manual for participants.
Description:
Sheets.
Variant title:
Seminario Dale Carnegie de direccion y gerencia : manual para el directivo participante
Other Title:
Dale Carnegie management seminar manual for participants
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Dale Carnegie personnel development course; the tan book

The Dale Carnegie sales course, a human relations approach to professional selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001115366 / 1983-05-09
Date of Publication:
April 8, 1983
Date of Creation:
1983
Title:
The Dale Carnegie sales course, a human relations approach to professional selling : instructor manual.
Basis of Claim:
New Matter: additions, revisions & updating.
Previous Registration:
Prev. reg. as How to teach the Dale Carnegie sales course: the session manual, 1978, TX 22-916.
Description:
1 v.
Number of similar titles:
1
Other Title:
How to teach the Dale Carnegie sales course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: High impact presentations

The Dale Carnegie sales course, A Human relations approach to professional selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001136346 / 1983-05-09
Date of Publication:
April 8, 1983
Date of Creation:
1983
Title:
The Dale Carnegie sales course, A Human relations approach to professional selling : sales guide.
Basis of Claim:
New Matter: extracted material.
Description:
1 v.
Number of similar titles:
1
Other Title:
Dale Carnegie sales course laboratory participant manual.
A Human relations approach to professional selling
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cover ti.: Dale Carnegie sales course laboratory participant manual.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Meetings

The Dale Carnegie sales course, A Human relations approach to professional selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001136347 / 1983-05-09
Date of Publication:
April 8, 1983
Date of Creation:
1982
Title:
The Dale Carnegie sales course, A Human relations approach to professional selling : sales guide.
Basis of Claim:
New Matter: compilation from The Green back book, et al., with substantial revisions and additional new text.
Description:
1 v.
Number of similar titles:
1
Other Title:
A Human relations approach to professional selling
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The Instructor's responsibility in commenting. By Dale Carnegie & Associates (New York), Inc

The Dale Carnegie sales course, a human relations approach to professional selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001227647 / 1983-11-16
Date of Publication:
October 27, 1983
Date of Creation:
1983
Title:
The Dale Carnegie sales course, a human relations approach to professional selling : instructor manual.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1983, TX 1-115-366.
Description:
Sheets.
Number of similar titles:
1
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The Program on instructional development

Curso Dale Carnegie de Ventas

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001233403 / 1983-11-23
Date of Publication:
October 31, 1983
Date of Creation:
1983
Title:
Curso Dale Carnegie de Ventas : un enfoque a la venta profesional a traves de las relaciones humanas : guia de la venta.
Basis of Claim:
New Matter: Spanish translation.
Previous Registration:
English ed. of The Dale Carnegie sales course: a human relations approach to professional selling: sales guide, prev. reg. 1983, TX 1-136-347.
Description:
Sheets.
Variant title:
Curso Dale Carnegie de Ventas : un enfoque a la venta profesional a traves de las relaciones humanas
Other Title:
The Dale Carnegie sales course: a human relations approach to professional selling
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Manual for salesmen of the Dale Carnegie courses. By John Cooper

Recordando los nombres como un vendedor profesional

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001233405 / 1983-11-23
Date of Publication:
September 28, 1983
Date of Creation:
1983
Title:
Recordando los nombres como un vendedor profesional : un enfoque a la venta profesional, a traves de las relaciones humanas.
Basis of Claim:
New Matter: Spanish translation.
Previous Registration:
English ed. of Remembering names as a professional salesperson, prev. reg. 1973, A399875.
Description:
15 p.
Other Title:
Remembering names as a professional salesperson
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Administration and financial aids for a Dale Carnegie sponsor

Seminario Dale Carnegie de Direccion y Gerebcua

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001233406 / 1983-11-23
Date of Publication:
October 12, 1983
Date of Creation:
1983
Title:
Seminario Dale Carnegie de Direccion y Gerebcua : manual del lider : la function directiva con engoque hacia las relaciones humanas.
Basis of Claim:
New Matter: Spanish translation.
Previous Registration:
English ed. of Dale Carnegie management seminar: leader manual, prev. reg. 1982, TX 840-849.
Description:
Sheets.
Other Title:
Dale Carnegie management seminar: leader manual
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: How to remember names. By Dale Carnegie

The Bridge to achievement

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001269173 / 1984-01-20
Date of Publication:
December 28, 1983
Date of Creation:
1983
Title:
The Bridge to achievement.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl. only.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: What people want from their jobs

Legend of the bronze door

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001269174 / 1984-01-20
Date of Publication:
December 28, 1983
Date of Creation:
1983
Title:
Legend of the bronze door.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl. only.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Understand yourself & others better

Assistenttien kurssiopas

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314143 / 1984-03-26
Date of Publication:
January 3, 1983
Date of Creation:
1983
Title:
Assistenttien kurssiopas : Dale Carnegie kurssi.
Basis of Claim:
New Matter: "Finnish translation of the above."
Previous Registration:
Preexisting material: English ed. entitled, Graduate assistant guide: Dale Carnegie course in effective speaking and human relations.
Variant title:
Assistenttien kurssiopas : Dale Carnegie kurssi.
Other Title:
Graduate assistant guide: Dale Carnegie course in effective speaking and human relations.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The Dale Carnegie course

Using the telephone effectively to cold call on businesses

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314144 / 1984-03-26
Date of Publication:
January 16, 1984
Date of Creation:
1984
Title:
Using the telephone effectively to cold call on businesses.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Sex, romance, and marriage on the job

Anna aitoa arvostusta

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314199 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Anna aitoa arvostusta.
Basis of Claim:
New Matter: Finnish translation of Be a more appreciative person.
Other Title:
Be a more appreciative person
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Enthusiasm

Miten tyoestaemme tulee kiinnostavampi

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314200 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten tyoestaemme tulee kiinnostavampi.
Basis of Claim:
New Matter: Finnish translation of Make your job more interesting.
Other Title:
Make your job more interesting
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The Dale Carnegie course instructor manual

Miten suhtautua joustavammin valituksiin

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314201 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten suhtautua joustavammin valituksiin.
Basis of Claim:
New Matter: Finnish translation of Help the customer make favorable decisions.
Other Title:
Help the customer make favorable decisions
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Selling your ideas

Miten ymmaertaeae paremmin itseaeaen ja muita

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314202 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten ymmaertaeae paremmin itseaeaen ja muita.
Basis of Claim:
New Matter: Finnish translation of Understand yourself and others better.
Other Title:
Understand yourself and others better
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Dale Carnegie principles at work

Miten maeaerittaeae asiakkaan tarpeet ja kaeyttaeae tosiasiat taemaen eduksi

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314203 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten maeaerittaeae asiakkaan tarpeet ja kaeyttaeae tosiasiat taemaen eduksi.
Basis of Claim:
New Matter: Finnish translation of Respond to the complainer more graciously.
Other Title:
Respond to the complainer more graciously
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Speak more effectively

Miten muistaa nimiae

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314204 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten muistaa nimiae.
Basis of Claim:
New Matter: Finnish translation of How to remember names.
Other Title:
How to remember names
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Writing for results

Ole aktiivinen kuuntelija

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314205 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Ole aktiivinen kuuntelija.
Basis of Claim:
New Matter: Finnish translation of Be an active listener.
Other Title:
Be an active listener
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Communication skills for managers

Innostuneisuuden arvo ja tavoitteellisuus

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314206 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Innostuneisuuden arvo ja tavoitteellisuus.
Basis of Claim:
New Matter: Finnish translation of Understand the value of enthusiasm and set goals in life.
Other Title:
Understand the value of enthusiasm and set goals in life
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: Cross training

Miten me nopeasti ja helposti opimme puhumaan yleisoelle

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314207 / 1984-03-26
Date of Publication:
December 1, 1981
Date of Creation:
1981
Title:
Miten me nopeasti ja helposti opimme puhumaan yleisoelle.
Basis of Claim:
New Matter: Finnish translation of Speak more effectively.
Other Title:
Speak more effectively
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The One best motivator

Miten auttaa asiakkaita tekemaeaen edullisia paeaetoksiae

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314208 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Miten auttaa asiakkaita tekemaeaen edullisia paeaetoksiae.
Basis of Claim:
New Matter: Finnish translation of Determine customers' needs and using facts and benefits.
Other Title:
Determine customers' needs and using facts and benefits
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: How to remember names

Uusi tapa laehestyae vanhaa ongelmaa

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314209 / 1984-03-26
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Uusi tapa laehestyae vanhaa ongelmaa.
Basis of Claim:
New Matter: Finnish translation of A New approach to an old problem.
Other Title:
A New approach to an old problem
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cataloged from appl.
Pub. in Finland.
Names:
Dale Carnegie & Associates, Inc. (893 documents)
example document: The negative employee

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