How the world's largest dairy store uses Dale Carnegie people power to keep the customer coming back for more



The Importance of asking pertinent questions =

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000480459 / 1980-05-27
Date of Publication:
December 31, 1979
Date of Creation:
1979
Title:
The Importance of asking pertinent questions = Tekisetsu na shitsumon o suru koto no juyosei.
Language:
Japanese only.
Basis of Claim:
New Matter: Japanese translation of English ed.
Series:
The Dale Carnegie customer relations & personnel development course
Imprint:
Tokyo : Japan Insuchichuto, c1979.
Description:
6 p.
Other Title:
Tekisetsu na shitsumon o suru koto no juyosei
The Dale Carnegie customer relations & personnel development course
Customer relations & personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: The Session manual, How to teach the Dale Carnegie sales course. By Percy Hollister Whiting & John Cooper

Copyrights records by Dale Carnegie & Associates, Inc.

Help the customer make favorable decisions =

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000480461 / 1980-05-27
Date of Publication:
December 31, 1979
Date of Creation:
1979
Title:
Help the customer make favorable decisions = Kokyaku ga koiteki na kettei o suru no o tasukeru ho.
Language:
Japanese only.
Basis of Claim:
New Matter: Japanese translation of English ed.
Series:
The Dale Carnegie customer relations & personnel development course
Imprint:
Tokyo : Japan Insuchichuto, c1979.
Description:
10 p.
Other Title:
Kokyaku ga koiteki na kettei o suru no o tasukeru ho
The Dale Carnegie customer relations & personnel development course
Customer relations & personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: A Quick and easy way to learn to speak in public. By Dale Carnegie

Determine customers' needs and using facts and benefits =

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000480462 / 1980-05-27
Date of Publication:
December 31, 1979
Date of Creation:
1979
Title:
Determine customers' needs and using facts and benefits = Mikomikyaku no yokyu o handan shi jijitsu to rieki o riyo suru ho.
Language:
Japanese only.
Basis of Claim:
New Matter: Japanese translation of English ed.
Series:
The Dale Carnegie customer relations & personnel development course
Imprint:
Tokyo : Japan Insuchichuto, c1979.
Description:
10 p.
Other Title:
Mikomikyaku no yokyu o handan shi jijitsu to rieki o riyo suru ho
The Dale Carnegie customer relations & personnel development course
Customer relations & personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Dale Carnegie Kurs fuer Kommunikation und Menschenfuehrung

Be a more appreciative person =

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000480463 / 1980-05-27
Date of Publication:
December 31, 1979
Date of Creation:
1979
Title:
Be a more appreciative person = Motto hito ni sukareru ningen ni narimasho.
Language:
Japanese only.
Basis of Claim:
New Matter: Japanese translation of English ed.
Series:
The Dale Carnegie customer relations & personnel development course
Imprint:
Tokyo : Japan Insuchichuto, c1979.
Description:
14 p.
Other Title:
Motto hito ni sukareru ningen ni narimasho
The Dale Carnegie customer relations & personnel development course
Customer relations & personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to teach the Dale Carnegie sales course; the session manual. By Percy Hollister Whiting & William A. Gayle, Jr

Be an active listener =

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000480464 / 1980-05-27
Date of Publication:
December 31, 1979
Date of Creation:
1979
Title:
Be an active listener = Sekkyokuteki na kikite to naru hiketsu.
Language:
Japanese only.
Basis of Claim:
New Matter: Japanese translation of English ed.
Series:
The Dale Carnegie customer relations & personnel development course
Imprint:
Tokyo : Japan Insuchichuto, c1979.
Description:
6 p.
Other Title:
Sekkyokuteki na kikite to naru hiketsu
The Dale Carnegie customer relations & personnel development course
Customer relations & personnel development course
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Teaching techniques; or, How to teach salesmanship. By Percy Hollister Whiting & John Cooper

Die 5 Hauptregeln im Verkauf

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000485855 / 1980-06-04
Date of Publication:
December 31, 1978
Date of Creation:
1978
Title:
Die 5 Hauptregeln im Verkauf / Percy H. Whiting.
Edition:
Neu bearb. Aufl.
Basis of Claim:
New Matter: German translation of The 5 great rules of selling.
Imprint:
Garden City, N. Y. : D. Carnegie, c1978.
Description:
364 p.
Other Title:
Five great rules of selling
Die Fuenf Hauptregeln im Verkauf
Hauptregeln im Verkauf
Great rules of selling
The 5 great rules of selling
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Translation of Five great rules of selling.
On added t.p.: Die Fuenf Hauptregeln im Verkauf.
Authorship on Application:
Dale Carnegie & Associates, Inc., employer for hire of Percy H. Whiting.
Names:
Percy H. Whiting
Dale Carnegie & Associates, Inc. (358 documents)
example document: Teaching techniques; or, How to teach salesmanship. By Percy Hollister Whiting & John Cooper

Graduate assistant guide for The Dale Carnegie course in Effective speaking and human relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000508954 / 1980-07-16
Date of Publication:
June 15, 1980
Date of Creation:
1980
Title:
Graduate assistant guide for The Dale Carnegie course in Effective speaking and human relations.
Basis of Claim:
New Matter: changes & additions.
Previous Registration:
Prev. reg. as Manual for Dale Carnegie course graduate assistants, 1978, TX 56-263.
Imprint:
[s.l. : s.n.], c1980.
Description:
62 p.
Other Title:
The Dale Carnegie course in Effective speaking and human relations
Effective speaking and human relations
Manual for Dale Carnegie course graduate assistants
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to remember names

Sich und andere besser verstehen

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528883 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Sich und andere besser verstehen.
Basis of Claim:
New Matter: German translation of the preexisting work, Understand yourself and others better.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Understand yourself and others better
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to teach the Dale Carnegie personnel development course; manual for instructors

Kunden zur richtigen Entscheidung fuehren

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528884 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Kunden zur richtigen Entscheidung fuehren.
Basis of Claim:
New Matter: German translation of the preexisting work, Help the customer make favorable decisions.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
12 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Help the customer make favorable decisions
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Writing for results

Begeisterung und Zielsetzung

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528885 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Begeisterung und Zielsetzung.
Basis of Claim:
New Matter: German translation of the preexisting work, Understand the value of enthusiasm and set goals in life.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
12 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Understand the value of enthusiasm and set goals in life
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Manual for salesmen of the Dale Carnegie courses. By John Cooper

Erfolgreiche Abschlusstechniken

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528886 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Erfolgreiche Abschlusstechniken.
Application Title:
Erfolgreiche Abschlubtechniken.
Basis of Claim:
New Matter: German translation of the preexisting work, Use professional closing techniques.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Use professional closing techniques
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to save time and get far better results in conferences. By Dale Carnegie

Bessere Zusammenarbeit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528887 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Bessere Zusammenarbeit.
Basis of Claim:
New Matter: German translation of the preexisting work, Live and work with others more effectively.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Live and work with others more effectively
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Manual for salesmen of Dale Carnegie courses. By John G. Cooper

Wirkungsvolle Verstaendigung

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528888 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Wirkungsvolle Verstaendigung.
Basis of Claim:
New Matter: German translation of the preexisting work, A New approach to an old problem.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
A New approach to an old problem
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to teach the Dale Carnegie course session by session. By Dale Carnegie

Namen behalten

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528889 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Namen behalten.
Basis of Claim:
New Matter: German translation of the preexisting work, How to remember names.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
16 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
How to remember names
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Hur man snabbt och laett laer sig tala infoer publik

Den Kunden gezielt ansprechen

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528890 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Den Kunden gezielt ansprechen.
Basis of Claim:
New Matter: German translation of the preexisting work, Make the proper approach to your customer.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Make the proper approach to your customer
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Understand yourself & others better

Ihre Arbeit interessanter gestalten

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528891 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Ihre Arbeit interessanter gestalten.
Basis of Claim:
New Matter: German translation of the preexisting work, Make your job more interesting.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Make your job more interesting
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Remember names

Aktives Zuhoeren

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528892 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Aktives Zuhoeren.
Basis of Claim:
New Matter: German translation of the preexisting work, Be an active listener.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Be an active listener
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: The Dale Carnegie course instructor manual

Beschwerden wirksamer behandeln

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528893 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Beschwerden wirksamer behandeln.
Basis of Claim:
New Matter: German translation of the preexisting work, Respond to the complainer more graciously.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Respond to the complainer more graciously
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Stop, look, listen for signals of satisfaction

Kundenbedarf und Kundennutzen

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528894 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Kundenbedarf und Kundennutzen.
Basis of Claim:
New Matter: German translation of the preexisting work, Determine customers' needs and using facts and benefits.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[W. Germany : s.n.], c1979.
Description:
12 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Determine customers' needs and using facts and benefits
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Inspirational quotations

Die Wichtigkeit passender Fragen

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528895 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Die Wichtigkeit passender Fragen.
Basis of Claim:
New Matter: German translation of English ed. entitled The Importance of asking pertinent questions.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[s.l. : s.n.], c1979.
Description:
8 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
The Importance of asking pertinent questions
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Writing for results

Das Positive sehen und anerkennen

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528896 / 1980-08-15
Date of Publication:
December 1, 1979
Date of Creation:
1979
Title:
Das Positive sehen und anerkennen.
Basis of Claim:
New Matter: German translation of English ed. entitled Be a more appreciative person.
Series:
Dale Carnegie Kurs fuer Zusammenarbeit und Kundenbeziehungen
Imprint:
[s.l. : s.n.], c1979.
Description:
16 p.
Other Title:
Kurs fuer Zusammenarbeit und Kundenbeziehungen
Be a more appreciative person
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: The Dale Carnegie course

The Dale Carnegie scripts of network radio commercials

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000528898 / 1980-08-15
Date of Publication:
January 11, 1979
Date of Creation:
1978
Title:
The Dale Carnegie scripts of network radio commercials : twenty-two.
Imprint:
[s.l. : s.n.], c1979.
Description:
1 v. + 1 sound cassette.
Other Title:
Scripts of network radio commercials
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: The Dale Carnegie course in effective speaking and human relations

Make your life & work with others more effective

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533325 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Make your life & work with others more effective.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., Live and work with others more effectively.
Imprint:
[Israel : DCC], c1980.
Description:
6 p.
Other Title:
Live and work with others more effectively
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Speak more effectively

Making your job more interesting

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533326 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Making your job more interesting.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., Make your job more interesting.
Imprint:
[Israel : DCC], c1980.
Description:
6 p.
Other Title:
Make your job more interesting
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Reasons why I ask my customers questions

Understanding the value of enthusiasm & setting goals in life

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533327 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Understanding the value of enthusiasm & setting goals in life.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., Understand the value of enthusiasm and set goals in life.
Imprint:
[Israel : DCC], c1980.
Description:
10 p.
Other Title:
Understand the value of enthusiasm and set goals in life
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Reasons why I ask my customer questions

The Importance of asking pertinent questions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533328 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
The Importance of asking pertinent questions.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., The Importance of asking pertinent questions.
Imprint:
[Israel : DCC], c1980.
Description:
6 p.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Writing for results

Being a more appreciative person

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533331 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Being a more appreciative person.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., Be a more appreciative person.
Imprint:
[Israel : DCC], c1980.
Description:
14 p.
Other Title:
Be a more appreciative person
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Best practices approach to selling teams and enrollments T1.0

Be an active listener

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533332 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Be an active listener.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed. of the same title.
Imprint:
[Israel : DCC], c1980.
Description:
6 p.
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Writing for results

Answer the complainer more graciously

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000533333 / 1980-08-21
Date of Publication:
April 1, 1980
Date of Creation:
1979
Title:
Answer the complainer more graciously.
Edition:
Rev., 1979.
Language:
Hebrew.
Basis of Claim:
New Matter: Hebrew translation of the preexisting English ed., Respond to the complainer more graciously.
Imprint:
[Israel : DCC], c1980.
Description:
6 p.
Other Title:
Respond to the complainer more graciously
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: Live enthusiastically

Manual for the workshop conductor

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000570825 / 1980-10-23
Date of Publication:
September 1, 1980
Date of Creation:
1980
Title:
Manual for the workshop conductor.
Basis of Claim:
New Matter: "new text material and editorial revisions."
Previous Registration:
Prev. reg. 1976, A756156.
Series:
The Dale Carnegie continuing education workshops
Imprint:
Garden City, N. Y. : DCC, c1980.
Description:
31 p.
Other Title:
Manual for the meeting conductor
Copyright Claimant:
Dale Carnegie & Associates, Inc.
Notes:
Cover ti.: Manual for the meeting conductor.
Names:
Dale Carnegie & Associates, Inc. (358 documents)
example document: How to remember names
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