How to handle the irate, angry, rude, unhappy and sometimes abrasive caller on the phone
We are customers to each other
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000602687 / 1993-01-11
Date of Publication:
August 1, 1989
Date of Creation:
1989
Title:
We are customers to each other.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: Determining caller needs
example document: Determining caller needs
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Basic basic telephone skills
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000602690 / 1993-01-11
Date of Publication:
July 31, 1992
Date of Creation:
1992
Title:
Basic basic telephone skills.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
From curt to courteous
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000697513 / 1995-03-20
Date of Publication:
December 15, 1994
Date of Creation:
1994
Title:
From curt to courteous : a business friendly program.
Basis of Claim:
New Matter: some new script & all other cinematographic material.
Previous Registration:
Prev. reg. 1986, PA 296-017.
Series:
The Telephone Doctor ; no. 3
Description:
Videocassette ; 1/2 in.
Other Title:
The Telephone Doctor ; no. 3
Copyright Claimant:
Telephone "Doctor", Inc. (by change of name from Mindstickers, Inc.)
Names:
Telephone "Doctor", Inc.
Mindstickers, Inc. (14 documents)
example document: The Telephone Doctor
Mindstickers, Inc. (14 documents)
example document: The Telephone Doctor
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Telephone "Doctor"
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000708316 / 1995-10-25
Date of Publication:
May 1, 1995
Date of Creation:
1995
Title:
Telephone "Doctor" : no. 4, It starts at the top : tel-doc live!
Description:
Videocassette ; 1/2 in.
Variant title:
Telephone "Doctor" : no. 4
Other Title:
It starts at the top : tel-doc live!
Copyright Claimant:
Telephone "Doctor", Inc. (employer for hire)
Names:
Telephone "Doctor", Inc.
Determining caller needs
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000714082 / 1994-10-17
Date of Publication:
May 27, 1994
Date of Creation:
1994
Title:
Determining caller needs.
Description:
Videocassette ; 1/2 in.
Other Title:
Listening skills & questioning techniques
Copyright Claimant:
Telephone "Doctor", Inc. (employer for hire)
Notes:
Add. ti.: Listening skills & questioning techniques.
Names:
Telephone "Doctor"
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000828100 / 1996-11-04
Date of Publication:
August 1, 1996
Date of Creation:
1996
Title:
Telephone "Doctor" : no. 7, Telemarketing tips from A to Z.
Description:
Videocassette ; 1/2 in.
Variant title:
Telephone "Doctor" : no. 7
Other Title:
Telemarketing tips from A to Z
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Escape from voice mail jail
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000873766 / 1997-11-17
Date of Publication:
November 3, 1997
Date of Creation:
1997
Title:
Escape from voice mail jail.
Application Title:
Voice mail : curse or cure?
Basis of Claim:
New Matter: new & updated vignettes, training examples and graphics.
Previous Registration:
Prev. reg. 1990, PA 479-391.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
How to handle the irate caller
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000873956 / 1998-01-12
Date of Publication:
December 9, 1997
Date of Creation:
1997
Title:
How to handle the irate caller.
Application Title:
Irate caller--how to handle the irate, angry, rude, and sometimes abrasive caller.
Basis of Claim:
New Matter: all other cinematographic material.
Previous Registration:
Some material prev. reg. 1993, PA 599-459.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
How to treat every caller as a welcome guest
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000874175 / 1997-11-17
Date of Publication:
June 15, 1997
Date of Creation:
1997
Title:
How to treat every caller as a welcome guest.
Basis of Claim:
New Matter: additional footage.
Previous Registration:
Prev. reg. 1989, PA 420-946.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
We are customers to each other 2.0
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000915992 / 1998-09-23
Date of Publication:
August 5, 1998
Date of Creation:
1998
Title:
We are customers to each other 2.0.
Basis of Claim:
New Matter: additional & rev. script & video, including training examples & graphics.
Previous Registration:
Prev. reg., 1993, PA 602-687.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Authorship on Application:
video: The Telephone Doctor, Inc., employer for hire.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: On outgoing calls
Telephone Doctor, Inc. (2 documents)
example document: New employee orientation
example document: On outgoing calls
Telephone Doctor, Inc. (2 documents)
example document: New employee orientation
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Proactive customer service 2.0
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000917095 / 1998-11-20
Date of Publication:
October 6, 1998
Date of Creation:
1998
Title:
Proactive customer service 2.0.
Application Title:
The Telephone "Doctor" : no. 8.
Basis of Claim:
New Matter: additional content, vignettes, training examples & graphics.
Previous Registration:
Prev. reg., 1991, PA 524-404.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor", Inc.
Authorship on Application:
audiovisual work including all text and graphic materials: Telephone Doctor, Inc., employer for hire.
Names:
Telephone "Doctor", Inc.
Four C's of coaching skills
Type of Work:
Multimedia kit
Registration Number / Date:
PA0000948509 / 1999-04-05
Date of Publication:
May 27, 1998
Date of Creation:
1998
Title:
Four C's of coaching skills.
Copyright Note:
C.O. correspondence.
Description:
Kit.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
From curt to courteous
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003348634 / 1992-07-07
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
From curt to courteous.
Basis of Claim:
New Matter: "updated version."
Previous Registration:
Prev. reg. 1986, TX 1-777-573.
Copyright Note:
C.O. correspondence.
Series:
The Telephone "Doctor" ; no. 3
Description:
1 v.
Other Title:
The Telephone "Doctor" ; no. 3
Copyright Claimant:
Telephone "Doctor", Inc.
Authorship on Application:
Telephone "Doctor", Inc. & Mindstickers, Inc., employers for hire.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: Six cardinal rules of customer service
Mindstickers, Inc. (14 documents)
example document: The Telephone Doctor
example document: Six cardinal rules of customer service
Mindstickers, Inc. (14 documents)
example document: The Telephone Doctor
We are customers to each other
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003355440 / 1992-07-09
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
We are customers to each other : participant's guide.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
We are customers to each other
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003355441 / 1992-07-09
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
We are customers to each other : leader's guide.
Basis of Claim:
New Matter: updating.
Previous Registration:
Prev. reg.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
How to handle the irate, angry, rude, unhappy and sometimes abrasive caller on the phone
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003356756 / 1992-07-06
Date of Publication:
August 1, 1989
Date of Creation:
1989
Title:
How to handle the irate, angry, rude, unhappy and sometimes abrasive caller on the phone.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
We are customers to each other
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003356757 / 1992-07-06
Date of Publication:
August 1, 1989
Date of Creation:
1989
Title:
We are customers to each other.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor" presents
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004051342 / 1995-10-23
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Telephone "Doctor" presents : on incoming calls : leader's guide.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-353-598 & 1984, TX 1-473-888.
Description:
24 p.
Variant title:
Telephone "Doctor" presents : on incoming calls : leader's guide
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Voice mail--curse or cure?
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004127269 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Voice mail--curse or cure? : leader's guide.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-356-945.
Description:
24 p.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
On follow-up
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004127270 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
On follow-up : workbook.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-348-026.
Series:
Telephone "Doctor" ; no. 4
Description:
24 p.
Other Title:
Telephone"Doctor" ; no. 4
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: The telephone "Doctor" presents how to handle the irate caller workbook
example document: The telephone "Doctor" presents how to handle the irate caller workbook
From curt to courteous
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004127273 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
From curt to courteous : a "business friendly" program : workbook.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-347-966.
Series:
Telephone "Doctor" ; no. 3
Description:
24 p.
Variant title:
From curt to courteous : a "business friendly" program
Other Title:
Telephone"Doctor" ; no. 3
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Six cardinal rules of customer service
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004156728 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Six cardinal rules of customer service : leader's guide.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-348-023; 1989, TX 2-618-381.
Series:
Telephone "Doctor" ; no. 6
Variant title:
Six cardinal rules of customer service : leader's guide
Other Title:
Telephone"Doctor" ; no. 6
Cardinal rules of customer service
Cardinal rules of customer service
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
It starts at the top, Tel-Doc live!
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157582 / 1995-10-27
Date of Publication:
September 1, 1995
Date of Creation:
1995
Title:
It starts at the top, Tel-Doc live! : leader's guide.
Application Title:
The Telephone "Doctor": no. 4.
Description:
24 p.
Other Title:
The Telephone "Doctor": no. 4.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: Telephone "Doctor" presents Do's and don'ts of customer service
example document: Telephone "Doctor" presents Do's and don'ts of customer service
It starts at the top, Tel-Doc live!
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157583 / 1995-10-27
Date of Publication:
September 1, 1995
Date of Creation:
1995
Title:
It starts at the top, Tel-Doc live! : workbook.
Application Title:
The Telephone "Doctor": no. 4.
Description:
24 p.
Other Title:
The Telephone "Doctor": no. 4.
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
We are customers to each other
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157584 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
We are customers to each other : leader's guide.
Application Title:
The Telephone "Doctor".
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-356-757 & TX 3-355-441.
Description:
24 p.
Other Title:
The Telephone "Doctor".
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: The telephone "Doctor" presents how to handle the irate caller workbook
example document: The telephone "Doctor" presents how to handle the irate caller workbook
Voice mail, curse or cure?
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157585 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Voice mail, curse or cure? : workbook.
Application Title:
The Telephone "Doctor".
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-356-944.
Description:
24 p.
Other Title:
The Telephone "Doctor".
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
Telephone "Doctor", Inc.
How to deal with the foreign accent
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157586 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to deal with the foreign accent : leader's guide.
Application Title:
The Telephone "Doctor".
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-355-442.
Description:
24 p.
Other Title:
The Telephone "Doctor".
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
How to deal with the foreign accent
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157587 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to deal with the foreign accent : workbook.
Application Title:
The Telephone "Doctor".
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-355-203.
Description:
24 p.
Other Title:
The Telephone "Doctor".
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
How to handle the irate caller
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004162277 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to handle the irate caller : leader's guide.
Basis of Claim:
New Matter: 25% new material.
Previous Registration:
Prev. reg. 1992, TX 3-356-756 & TX 3-355-202.
Series:
The Telephone "Doctor"
Description:
24 p.
Other Title:
The Telephone "Doctor"
Irate caller: how to handle the irate, angry, rude, and sometimes abrasive caller
Irate caller: how to handle the irate, angry, rude, and sometimes abrasive caller
Copyright Claimant:
Telephone "Doctor", Inc.
Notes:
Add. ti.: Irate caller: how to handle the irate, angry, rude, and sometimes abrasive caller.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: Telephone "Doctor" presents How to handle the irate caller
example document: Telephone "Doctor" presents How to handle the irate caller
How to treat every caller as a welcome guest
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004162294 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to treat every caller as a welcome guest : workbook.
Basis of Claim:
New Matter: 25% new material.
Previous Registration:
Prev. reg. 1992, TX 3-356-941.
Series:
The Telephone "Doctor"
Description:
24 p.
Other Title:
The Telephone "Doctor"
Welcome guest: how to treat every caller as a welcome guest or whoever answers is the company
Welcome guest: how to treat every caller as a welcome guest or whoever answers is the company
Copyright Claimant:
Telephone "Doctor", Inc.
Notes:
Add. ti.: Welcome guest: how to treat every caller as a welcome guest or whoever answers is the company.
Names:
Telephone "Doctor", Inc. (58 documents)
example document: The telephone "Doctor" presents how to handle the irate caller workbook
example document: The telephone "Doctor" presents how to handle the irate caller workbook
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