Instructor's manual to accompany Business marketing strategy, Seeking customers, Keeping customers happy



Keeping customers happy

Document number:
V2193P029
Date of Recordation:
July 14, 1986
Entire Copyright Document:
V2193P029-034
Title:
Keeping customers happy.
Title appears in Document:
The Supervisor's job & 99 other titles.

Keeping customers cool

Document number:
V3511D654
Date of Recordation:
August 9, 2004
Entire Copyright Document:
V3511 D654 P1-3
Registration Number Not Verified:
PA 733-314.
Title:
Keeping customers cool / PA 733-314.
Number of similar titles:
1
Title appears in Document:
The appraisal interview & 71 other titles.

Sprint selling & turbo-charged market development

Type of Work:
Dramatic work and accompanying music
Registration Number / Date:
PAu002808690 / 2003-09-24
Date of Creation:
2002
Title:
Sprint selling & turbo-charged market development / Benson P. Shapiro, 1941-.
Series:
Faculty seminar series
Description:
CD-ROM.
Copyright Claimant:
Harvard University. President and Fellows of Harvard College
Notes:
Version 2.1.
For Windows PC.
Lecture, incorporating slides & exercises.
Names:
Benson P. Shapiro 1941-
Harvard University. President and Fellows of Harvard College (3832 documents)
example document: The Northeast's changing forest

Copyrights records by Harvard University. President and Fellows of Harvard College

Keeping customers cool

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000733314 / 1994-09-23
Date of Publication:
February 18, 1994
Date of Creation:
1994
Title:
Keeping customers cool.
Copyright Note:
C.O. correspondence.
Description:
Kit.
Number of similar titles:
1
Copyright Claimant:
Melrose Film Productions, Ltd.
Names:
Melrose Film Productions, Ltd. (21 documents)
example document: The Only way

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PlanPower, XCON, and MUDMAN

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002089143 / 1987-06-22
Date of Publication:
March 13, 1987
Date of Creation:
1986
Title:
PlanPower, XCON, and MUDMAN : an in-depth analysis into three ... / John Julius Sviokla.
Imprint:
Ann Arbor : University Microfilms International, 1987.
Description:
microfiche.
Variant title:
PlanPower, XCON, and MUDMAN : an in-depth analysis into three ...
Copyright Claimant:
John Julius Sviokla
Names:
John Julius Sviokla 1957-

Keeping customers for life

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003001801 / 1991-01-29
Date of Publication:
January 2, 1991
Date of Creation:
1991
Title:
Keeping customers for life / Joan Koob Cannie with Donald Caplin.
Number of similar titles:
2
Copyright Claimant:
Joan Koob Cannie
Names:
Donald Caplin
Joan Koob Cannie

Copyrights records by Cannie, Joan Koob

Keeping customers in good times and bad

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003483344 / 1993-02-02
Date of Publication:
April 4, 1992
Date of Creation:
1991
Title:
Keeping customers in good times and bad / Ronald A. Nykiel.
Imprint:
Stamford, CT : Longmeadow Press, c1992.
Description:
158 p.
Copyright Claimant:
Ronald A. Nykiel, 1945-
Names:
Ronald A. Nykiel 1945-

Keeping customers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003570823 / 1993-06-03
Date of Publication:
May 28, 1993
Date of Creation:
1992
Title:
Keeping customers / edited, with an introd. by John J. Sviokla and Benson P. Shapiro.
Series:
Harvard business review book series
Imprint:
Boston : Harvard Business School Press, c1993.
Description:
384 p.
Number of similar titles:
9
Similar Title:
Keeping customers coming back
Copyright Claimant:
Harvard University. President & Fellows of Harvard College
Names:
Benson P. Shapiro (24 documents)
example document: Instructor's manual to accompany Marketing management

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John J. Sviokla
Harvard University. President & Fellows of Harvard College (83 documents)
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Seeking customers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003570824 / 1993-06-03
Date of Publication:
May 28, 1993
Date of Creation:
1992
Title:
Seeking customers / edited, with an introd. by John J. Sviokla and Benson P. Shapiro.
Series:
Harvard business review book series
Imprint:
Boston : Harvard Business School Press, c1993.
Description:
343 p.
Copyright Claimant:
Harvard University. President & Fellows of Harvard College
Names:
Benson P. Shapiro (24 documents)
example document: Instructor's manual to accompany Marketing management
John J. Sviokla
Harvard University. President & Fellows of Harvard College (83 documents)
example document: The Nature-Trusting Heresy': American physicians and the concept of the healing power of nature in the 1850s and 1860s

Keeping customers for life

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003782944 / 1994-02-03
Date of Publication:
December 15, 1993
Date of Creation:
1993
Title:
Keeping customers for life : customer satisfaction tips for Santa : a Questa seminar.
Description:
16 p.
Number of similar titles:
2
Variant title:
Keeping customers for life : customer satisfaction tips for Santa
Copyright Claimant:
Questa Company
Names:
Questa Company

Keeping customers for life

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003978998 / 1994-12-29
Date of Publication:
March 18, 1994
Date of Creation:
1994
Title:
Keeping customers for life / Joan Koob Cannie.
Series:
AMA general management series
Imprint:
Saranac Lake, NY : American Management Association, c1994.
Description:
165 p.
Number of similar titles:
2
Copyright Claimant:
American Management Association (employer for hire)
Names:
Joan Koob Cannie
American Management Association (1199 documents)
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Engineer's Toolkit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004000962 / 1995-02-24
Date of Publication:
December 31, 1994
Date of Creation:
1994
Title:
Engineer's Toolkit : a first course in engineering.
Imprint:
Redwood City, CA : Benjamin/Cummings Pub. Co., c1995.
Description:
88 p.
Number of similar titles:
7
Copyright Claimant:
Richard D. Irwin , a Times Mirror Higher Education Group, Inc. Company
Authorship on Application:
V. Kasturi Rangan, Benson P. Shapiro, Rowland T. Moriarty, Jr.
Names:
Moriarty, Rowland T., Jr.
Benson P. Shapiro (24 documents)
example document: Marketing management readings
V. Kasturi Rangan (9 documents)
example document: Going to market

Copyrights records by Rangan, V. Kasturi

Richard D. Irwin (3516 documents)
example document: Manager's guide to expert systems using GURU & 1 other title

Business marketing strategy

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004012466 / 1995-02-24
Date of Publication:
December 31, 1994
Date of Creation:
1994
Title:
Business marketing strategy : cases, concepts, and applications / V. Kasturi Rangan, Benson P. Shapiro, Rowland T. Moriarty, Jr.
Imprint:
Chicago : Irwin, c1995.
Description:
850 p.
Copyright Claimant:
Richard D. Irwin,, a Times Mirror Higher Education Group, Inc. Company
Names:
Irwin, Richard D.,
Moriarty, Rowland T., Jr.
Benson P. Shapiro (24 documents)
example document: Marketing management
V. Kasturi Rangan (9 documents)
example document: Going to market

Instructor's manual to accompany Business marketing strategy

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004098038 / 1995-07-03
Date of Publication:
April 18, 1995
Date of Creation:
1994
Title:
Instructor's manual to accompany Business marketing strategy : cases, concepts, and applications / V. Kasturi Rangan, Benson P. Shapiro, Rowland T. Moriarty, Jr.
Description:
1 v.
Other Title:
Business marketing strategy
Copyright Claimant:
on compilation & editing; Richard D. Irwin, Inc., a Times Mirror Higher Education Group, Inc. company (employer for hire)
Names:
Moriarty, Rowland T., Jr.
Benson P. Shapiro (24 documents)
example document: Marketing management
V. Kasturi Rangan (9 documents)
example document: Going to market
Richard D. Irwin, Inc. (3171 documents)
example document: Test bank to accompany Practical business math procedures

Copyrights records by Richard D. Irwin, Inc.

Keeping customers away!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000757202 / 1996-08-30
Date of Creation:
1996
Title:
Keeping customers away!
Description:
13 p.
Copyright Claimant:
David A. Ponton, 1947-
Names:
David A. Ponton 1947-

Commodity busters

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000832036 / 1997-12-08
Date of Creation:
1997
Title:
Commodity busters : be a price maker, not a price taker!
Description:
5 p.
Variant title:
Commodity busters : be a price maker, not a price taker!
Copyright Claimant:
Benson P. Shapiro
Names:
Benson P. Shapiro (24 documents)
example document: Marketing management

Precision pricing for profit in the new world order

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000886178 / 1999-01-04
Date of Creation:
1998
Title:
Precision pricing for profit in the new world order.
Description:
1 v.
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-

Sprint selling in the new era

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000987347 / 2001-02-14
Date of Creation:
2001
Title:
Sprint selling in the new era.
Description:
27 p.
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-

Commodities, specialities and the great in-between

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000992663 / 2002-03-11
Date of Creation:
2002
Title:
Commodities, specialities and the great in-between.
Description:
4 p.
Copyright Claimant:
Benson P. Shapiro, 1941-
Notes:
Text.
Names:
Benson P. Shapiro 1941-

Creating the customer centric team

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000992664 / 2002-03-11
Date of Creation:
2002
Title:
Creating the customer centric team : coordinating sales & marketing.
Description:
6 p.
Variant title:
Creating the customer centric team : coordinating sales & marketing.
Copyright Claimant:
Benson P. Shapiro, 1941-
Notes:
Text.
Names:
Benson P. Shapiro 1941-

Performance based pricing is more than pricing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001010505 / 2002-02-15
Date of Creation:
2002
Title:
Performance based pricing is more than pricing.
Description:
6 p.
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-

Sustainable marketing leadership

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001145559 / 2003-11-10
Date of Creation:
2003
Title:
Sustainable marketing leadership.
Description:
42 p.
Number of similar titles:
2
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-

Revitalize your mature company to sustain market leadership

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001216713 / 2005-01-14
Date of Creation:
2005
Title:
Revitalize your mature company to sustain market leadership.
Description:
1 v.
Copyright Claimant:
Benson P. Shapiro, 1941-
Authorship on Application:
Jonathan L. S. Byrnes, 1948-.
Names:
, 1948-, Jonathan L. S. Byrne
Benson P. Shapiro 1941-

Sustainable marketing leadership

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001217042 / 2005-01-04
Date of Creation:
2004
Title:
Sustainable marketing leadership : workshop II : managing performance and marketing controllership.
Description:
1 v.
Number of similar titles:
2
Variant title:
Sustainable marketing leadership : workshop II
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-

Sustainable marketing leadership

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001217043 / 2005-01-04
Date of Creation:
2004
Title:
Sustainable marketing leadership : workshop I : strategic visioning and integrated planning.
Description:
1 v.
Number of similar titles:
2
Variant title:
Sustainable marketing leadership : workshop I
Copyright Claimant:
Benson P. Shapiro, 1941-
Names:
Benson P. Shapiro 1941-
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