Know thy customer! How to follow marketing's first commandment, Working with jerks



Working with jerks

Type of Work:
Sound recording
Registration Number / Date:
SR0000091535 / 1988-03-16
Date of Publication:
February 3, 1988
Date of Creation:
1987
Title:
Working with jerks / Ron Zemke ; read by the author.
Imprint:
Simon & Schuster Sound Ideas, c1988.
Description:
1 sound cassette.
Copyright Claimant:
Simon & Schuster, Inc.
Authorship on Application:
performance, sound recording: Simon & Schuster, Inc., employer for hire.
Names:
Ron Zemke (37 documents)
example document: Knock your socks off answers

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Simon & Schuster, Inc. (4292 documents)
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Service America!--doing business in the new economy

Type of Work:
Sound recording and non-dramatic text
Registration Number / Date:
SR0000115668 / 1990-04-16
Date of Publication:
August 9, 1989
Date of Creation:
1989
Title:
Service America!--doing business in the new economy / Karl Albrecht and Ron Zemke.
Basis of Claim:
New Matter: "condensation of book, reading, and recording."
Previous Registration:
Text on outside of back cover prev. pub.
Description:
2 sound cassettes.
Other Title:
Service America
Copyright Claimant:
ManagersEdge Corporation
Notes:
Based on the book Service America.
Authorship on Application:
ManagersEdge Corporation, employer for hire.
Names:
Karl Albrecht (21 documents)
example document: At America's service

Copyrights records by Albrecht, Karl

Ron Zemke (37 documents)
example document: Texas hospitality
ManagersEdge Corporation (6 documents)
example document: The Breakthrough strategy

Copyrights records by ManagersEdge Corporation

Stressless selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000650505 / 1981-03-06
Date of Publication:
January 2, 1981
Date of Creation:
1980
Title:
Stressless selling : a guide to success for men & women in sales / Frances Meritt Stern, Ron Zemke.
Imprint:
Englewood Cliffs, N. J. : Prentice-Hall, c1981.
Description:
302 p.
Copyright Claimant:
Prentice-Hall, Inc.
Names:
Frances Meritt Stern
Ron Zemke (37 documents)
example document: Texas hospitality
Prentice-Hall, Inc. (10137 documents)
example document: Successful management by objectives

Copyrights records by Prentice-Hall, Inc.

Figuring things out

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000860060 / 1982-02-10
Date of Publication:
January 4, 1982
Date of Creation:
1981
Title:
Figuring things out : a trainer's guide to needs and task analysis / Ron Zemke, Thomas Kramlinger.
Imprint:
Reading, Mass. : Addison-Wesley Pub. Co., c1982.
Description:
348 p.
Copyright Claimant:
Addison-Wesley Publishing Company, Inc.
Names:
Ron Zemke
Thomas Kramlinger 1937-
Addison-Wesley Publishing Company, Inc. (3230 documents)
example document: Mathematics in our world

Copyrights records by Addison-Wesley Publishing Company, Inc.

Computer literacy needs assessment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001512509 / 1985-02-19
Date of Publication:
January 18, 1985
Date of Creation:
1984
Title:
Computer literacy needs assessment : a trainer's guide / Ron Zemke.
Imprint:
Reading, Mass. : Addison-Wesley Pub. Co., c1985.
Description:
225 p.
Variant title:
Computer literacy needs assessment : a trainer's guide
Copyright Claimant:
Addison-Wesley Publishing Company, Inc.
Names:
Ron Zemke (37 documents)
example document: Generations at work
Addison-Wesley Publishing Company, Inc. (3230 documents)
example document: Extending the ideas

Service America!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001673770 / 1985-10-07
Date of Publication:
August 30, 1985
Date of Creation:
1985
Title:
Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke.
Imprint:
Homewood, Ill. : Dow Jones-Irwin, c1985.
Description:
203 p.
Copyright Claimant:
Dow Jones-Irwin
Names:
Karl Albrecht (21 documents)
example document: At America's service
Ron Zemke
Dow Jones-Irwin (197 documents)
example document: The Spirit of manufacturing excellence

Copyrights records by Dow Jones-Irwin

Service excellence

Type of Work:
Non-dramatic literary work
Array
TX0002073687 / 1987-05-14
TX0002620407 / 1989-03-17
Date of Publication:
October 1, 1986
Date of Creation:
1986
Title:
Service excellence : facilitator's notes.
Previous Registration:
Appl. states that the work is based on the book Service America: doing business in the new economy by Karl Albrecht and Ron Zemke.
Copyright Note:
See also Service excellence: facilitator's notes; Reg. 17Mar89; TX 2-620-407
Description:
1 v.
Variant title:
Service excellence : facilitator's notes
Other Title:
Service America: doing business in the new economy
Copyright Claimant:
Nathan/Tyler Productions & Performance Research Associates
Names:
Karl Albrecht (21 documents)
example document: The Service advantage
Ron Zemke (37 documents)
example document: Customer service best practices
Nathan/Tyler Productions (19 documents)
example document: In search of excellence. By Nathan/Tyler Productions. (Management action program, 2: Innovation)

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Performance Research Associates (7 documents)
example document: Knock your socks off answers

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Service excellence

Type of Work:
Non-dramatic literary work
Array
TX0002073702 / 1987-05-15
TX0002551255 / 1989-03-17
Date of Publication:
March 1, 1987
Date of Creation:
1987
Date in Notice:
notice: 1986
Title:
Service excellence : a video workshop / hosted by Ron Zemke.
Edition:
2nd ed.
Basis of Claim:
New Matter: revisions.
Copyright Note:
See also Service excellence; Reg. 17Mar89; TX 2-551-255
Description:
44 p.
Copyright Claimant:
Nathan/Tyler Productions & Performance Research Associates
Authorship on Application:
entire text: Nathan/Tyler Productions & Performance Research Associates, employers for hire.
Names:
Ron Zemke (37 documents)
example document: Generations at work
Nathan/Tyler Productions (19 documents)
example document: Entrepreneurs: viewer's guide and transcript. By Nathan/Tyler Productions
Performance Research Associates (7 documents)
example document: Knock your socks off answers

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002077049 / 1987-05-12
Date of Publication:
October 1, 1986
Date of Creation:
1986
Title:
Service excellence : workbook / by Ron Zemke.
Description:
44 p.
Variant title:
Service excellence : workbook
Copyright Claimant:
Nathan/Tyler Productions & Performance Research Associates
Authorship on Application:
text: Nathan/Tyler Productions & Performance Research Associates, employers for hire.
Names:
Ron Zemke (37 documents)
example document: Delivering knock your socks off service
Nathan/Tyler Productions (19 documents)
example document: Service excellence. By Nathan/Tyler Productions
Performance Research Associates

Working with jerks

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002314404 / 1988-03-16
Date of Publication:
February 3, 1988
Date of Creation:
1987
Title:
Working with jerks / Ron Zemke ; read by the author.
Basis of Claim:
New Matter: "text adapted for sound recording."
Previous Registration:
Article of same title prev. reg.
Imprint:
Simon & Schuster Sound Ideas, c1988.
Description:
1 sound cassette.
Copyright Claimant:
Lakewood Publications, Inc.
Authorship on Application:
text adaptation: Simon & Schuster, Inc., employer for hire.
Names:
Ron Zemke (37 documents)
example document: Customer service best practices
Lakewood Publications, Inc.

Copyrights records by Lakewood Publications, Inc.

Simon & Schuster, Inc. (4292 documents)
example document: Gravity

The Service edge

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002546138 / 1989-04-13
Date of Publication:
February 1, 1989
Date of Creation:
1988
Title:
The Service edge : 101 companies that profit from customer care / by Ron Zemke, with Dick Schaaf ; foreword by Tom Peters.
Imprint:
New York : New American Library, c1989.
Description:
584 p.
Copyright Claimant:
Ron Zemke & Dick Schaaf
Names:
Tom Peters (53 documents)
example document: Pinball

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Ron Zemke
Dick Schaaf (3 documents)
example document: Keeping the edge

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Stressless selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002775870 / 1990-03-20
Date of Publication:
March 14, 1990
Date of Creation:
1990
Title:
Stressless selling / Frances Meritt Stern and Ron Zemke.
Edition:
Rev. ed.
Basis of Claim:
New Matter: "revised and updated throughtout."
Previous Registration:
Prev. reg. 1981.
Description:
1 v.
Copyright Claimant:
Amacom, a division of American Management Association
Names:
Ron Zemke (37 documents)
example document: Texas hospitality
Frances Meritt Stern 1938-
American Management Association. Amacom (76 documents)
example document: The Strategic evaluation and management of capital expenditures

Copyrights records by American Management Association. Amacom

Texas hospitality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002816846 / 1990-04-30
Date of Publication:
September 28, 1989
Date of Creation:
1989
Title:
Texas hospitality : a training program for the tourism industry.
Application Title:
Texas hospitality training program.
Other Title:
Service America
Texas hospitality training program
Copyright Claimant:
Texas Agricultural Extension Service
Notes:
Includes participant's manual & trainer's guide.
Adapted from Service America, by Karl Albrecht & Ron Zemke.
Names:
Karl Albrecht (21 documents)
example document: The creative corporation
Ron Zemke (37 documents)
example document: Love at Christmas
Texas Agricultural Extension Service (4 documents)
example document: Texas hospitality

Copyrights records by Texas Agricultural Extension Service

Service wisdom

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003138214 / 1991-06-28
Date of Publication:
June 10, 1991
Date of Creation:
1991
Title:
Service wisdom : creating and maintaining the customer service edge / Ron Zemke and Chip R. Bell.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Performance Research Associates
Authorship on Application:
Performance Research Associates, employer for hire.
Names:
Ron Zemke (37 documents)
example document: Texas hospitality
Chip R. Bell (12 documents)
example document: Understanding training

Copyrights records by Bell, Chip R.

Performance Research Associates

The corporate coach

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003570836 / 1993-06-07
Date of Publication:
May 18, 1993
Date of Creation:
1992
Title:
The corporate coach / James B. Miller with Paul B. Brown ; foreword by Ron Zemke.
Edition:
1st ed.
Imprint:
New York : St. Martin's Press, 1993.
Description:
236 p.
Copyright Claimant:
James B. Miller and Paul B. Brown
Names:
James B. Miller (5 documents)
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Paul B. Brown (3 documents)
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Ron Zemke (37 documents)
example document: Customer service best practices

Sustaining knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003628674 / 1993-06-22
Date of Publication:
May 17, 1993
Date of Creation:
1993
Title:
Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.
Imprint:
New York : AMACOM, c1993.
Description:
176 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Ron Zemke (37 documents)
example document: Service excellence
Thomas K. Connellan 1942-
Performance Research Associates, Inc. (11 documents)
example document: Delivering knock your socks off service

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Managing Knock Your Socks Off Service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003637497 / 1994-03-23
Date of Publication:
April 6, 1992
Date of Creation:
1992
Title:
Managing Knock Your Socks Off Service / Chip R. Bell and Ron Zemke.
Imprint:
New York : Amacom, c1992.
Description:
210 p.
Copyright Claimant:
Performance Research Associates
Names:
Chip R. Bell (12 documents)
example document: Phasing
Ron Zemke (37 documents)
example document: Texas hospitality
Performance Research Associates

Service recovery

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004171953 / 1996-01-16
Date of Publication:
November 15, 1995
Date of Creation:
1994
Title:
Service recovery : fixing broken customers / Ron Zemke.
Series:
Management master series
Imprint:
Portland, OR : Productivity Press, c1995.
Description:
63 p.
Variant title:
Service recovery : fixing broken customers
Other Title:
Management master series
Copyright Claimant:
Productivity Press, Inc.
Authorship on Application:
publisher's message: Productivity Press, Inc., employer for hire.
Names:
Ron Zemke (37 documents)
example document: Generations at work
Productivity Press, Inc. (48 documents)
example document: Modern approaches to manufacturing improvement

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Knock your socks off selling

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004221382 / 1999-06-07
Date of Publication:
May 1, 1999
Date of Creation:
1999
Title:
Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.
Imprint:
New York : Amacom, c1999.
Description:
205 p.
Copyright Claimant:
Jeffrey Gitomer & Performance Research Associates, Inc.
Names:
Ron Zemke (37 documents)
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Jeffrey Gitomer (1 documents)
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Performance Research Associates, Inc.

Coaching knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004442518 / 1997-01-06
Date of Publication:
September 5, 1996
Date of Creation:
1996
Title:
Coaching knock your socks off service / Ron Zemke & Kristin Anderson.
Imprint:
New York : AMACOM, c1997.
Description:
148 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Ron Zemke (37 documents)
example document: Generations at work
Kristin Anderson (5 documents)
example document: Knock your socks off answers

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Performance Research Associates, Inc.

Know thy customer! How to follow marketing's first commandment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004598444 / 1997-07-16
Date of Publication:
May 10, 1997
Date of Creation:
1997
Title:
Know thy customer! How to follow marketing's first commandment / Kevin Sharp, Daniel Johnson ; introd. by Ron Zemke.
Imprint:
Chicago : Dartnell, c1997.
Description:
243 p.
Copyright Claimant:
Annie Chesney
Names:
Ron Zemke
Annie Chesney
Kevin Sharp (18 documents)
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Daniel Johnson

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Tales of knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004647137 / 1997-10-06
Date of Publication:
October 1, 1997
Date of Creation:
1997
Title:
Tales of knock your socks off service : inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke.
Imprint:
New York : AMACOM, c1998.
Description:
193 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Kristin Anderson (5 documents)
example document: Great customer service on the telephone
Ron Zemke (37 documents)
example document: Knock your socks off answers
Performance Research Associates, Inc.

Delivering knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004697072 / 1998-01-14
Date of Publication:
October 8, 1997
Date of Creation:
1997
Title:
Delivering knock your socks off service / Kristin Anderson, Ron Zemke.
Edition:
Rev. ed.
Basis of Claim:
New Matter: rev. & updated.
Previous Registration:
Prev. reg. 1991, TX 3-145-316.
Imprint:
New York : AMACOM, c1998.
Description:
149 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Kristin Anderson (5 documents)
example document: Knock your socks off answers
Ron Zemke
Performance Research Associates, Inc.

Best practices in customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004977245 / 1999-01-07
Date of Publication:
December 1, 1998
Date of Creation:
1998
Title:
Best practices in customer service / edited by Ron Zemke and John A. Woods.
Copyright Note:
C.O. correspondence.
Imprint:
Amherst, MA : HRD Press, 1999.
Description:
414 p.
Copyright Claimant:
HRD Press
Names:
Ron Zemke
John A. Woods (8 documents)
example document: Customer service best practices

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HRD Press (81 documents)
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Knock your socks off service recovery

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005226074 / 2000-06-19
Date of Publication:
April 10, 2000
Date of Creation:
2000
Title:
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Imprint:
New York : AMACOM, c2000.
Description:
214 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Ron Zemke
Chip R. Bell (12 documents)
example document: The Marketing of change
Performance Research Associates, Inc.

Delivering knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005258673 / 2001-03-08
Date of Publication:
February 9, 2001
Date of Creation:
2001
Title:
Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson.
Basis of Claim:
New Matter: additions.
Description:
247 p.
Copyright Claimant:
Performance Research Associates, Inc.
Authorship on Application:
text: Amacom, American Management Association, author of a work made for hire.
Names:
Ron Zemke
Bobette Hayes Williamson (2 documents)
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Performance Research Associates, Inc. (11 documents)
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Amacom

Copyrights records by Amacom

American Management Association (754 documents)
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Delivering knock your socks off service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005736858 / 2003-05-29
Date of Publication:
November 18, 2002
Date of Creation:
2002
Title:
Delivering knock your socks off service / by Ron Zemke.
Edition:
3rd ed., revision.
Basis of Claim:
New Matter: rev. & updated.
Previous Registration:
Prev. reg. 1998, TX 4-697-072.
Imprint:
New York : American Management Assn, c2003.
Description:
184 p.
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Ron Zemke (37 documents)
example document: Sound management
Performance Research Associates, Inc. (11 documents)
example document: Generations at work

Service magic

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005808715 / 2003-05-07
Date of Publication:
April 15, 2003
Date of Creation:
2003
Title:
Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.
Imprint:
Minneapolis : Dearborn Trade Pub., c2003.
Description:
248 p.
Variant title:
Service magic : the art of amazing your customers
Copyright Claimant:
Performance Research Associates, Inc.
Names:
Ron Zemke (37 documents)
example document: Generations at work
Chip Bell
Performance Research Associates, Inc.

Knock your socks off prospecting

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006117214 / 2005-07-01
Date of Publication:
June 27, 2005
Date of Creation:
2005
Title:
Knock your socks off prospecting : how to cold call, get qualified leads and make more money / by William "Skip" Miller & Ron Zemke.
Imprint:
New York : Amacom, c2005.
Description:
162 p.
Copyright Claimant:
William Miller, 1955- (Skip Miller), Ron Zemke
Names:
William Miller 1955-
Skip Miller (1 documents)
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Ron Zemke (37 documents)
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