Manager's guide to creating and maintaining a quality service culture





Manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002055596 / 1987-04-30
Date of Publication:
October 1, 1982
Date of Creation:
1982
Title:
Manager's guide.
Copyright Claimant:
Cadam, Inc.
Names:
Cadam, Inc. (11 documents)
example document: Use of the CHECKIP program

Copyrights records by Cadam, Inc.



Manager's guide to creating and maintaining a quality service culture

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002950773 / 1990-11-05
Date of Publication:
March 15, 1989
Date of Creation:
1989
Title:
Manager's guide to creating and maintaining a quality service culture.
Description:
1 v.
Copyright Claimant:
Gober & Associates International & Robert Tannehill Associates
Authorship on Application:
Mary Gober & Robert E. Tannehill.
Names:
Mary Gober 1949-
Robert E. Tannehill 1928-
Gober & Associates International
Robert Tannehill Associates

Manager's guide to lawful terminations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002961682 / 1990-12-10
Date of Publication:
October 15, 1990
Date of Creation:
1990
Title:
Manager's guide to lawful terminations / Ralph H. Baxter, Jr., and Gary R. Siniscalco.
Edition:
2nd ed.
Basis of Claim:
New Matter: "some new text."
Description:
1 v.
Copyright Claimant:
Executive Enterprises, Inc.
Authorship on Application:
Orrick, Herrington & Sutcliffe, employer for hire.
Names:
Baxter, Ralph H., Jr. (3 documents)
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Gary R. Siniscalco
Executive Enterprises, Inc. (87 documents)
example document: Mastering the power of persuasion

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Orrick, Herrington & Sutcliffe

Manager's guide to machinery maintenance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003050350 / 1991-04-23
Date of Publication:
March 22, 1991
Date of Creation:
1990
Title:
Manager's guide to machinery maintenance : a master plan for organization and control / Richard L. Weaver.
Description:
1 v.
Copyright Claimant:
Prentice-Hall, Inc.
Copyright Notice:
notice: Prentice-Hall, Inc., a division of Simon & Schuster
Names:
Richard L. Weaver (1 documents)
example document: Water, water, everywhere. By Richard L. Weaver
Simon & Schuster. Prentice-Hall, Inc. (1072 documents)
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Manager's guide for compliance with the United States antitrust laws

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003211974 / 1991-12-06
Date of Publication:
October 21, 1991
Date of Creation:
1991
Title:
Manager's guide for compliance with the United States antitrust laws.
Description:
1 v.
Copyright Claimant:
Coldwell, Banker & Company
Names:
Coldwell, Banker & Company

Manager's guide to workplace ergonomics

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003317665 / 1992-05-13
Date of Publication:
May 17, 1991
Date of Creation:
1991
Title:
Manager's guide to workplace ergonomics / Deborah J. Moore [author of a work made for hire]
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Deborah J. Moore (2 documents)
example document: I thank God for you
Business and Legal Reports, Inc. (172 documents)
example document: Benefits communication

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Manager's guide for service management and service dispatching

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003360507 / 1992-07-28
Date of Publication:
June 1, 1990
Date of Creation:
1990
Title:
Manager's guide for service management and service dispatching.
Application Title:
FasTrak service management & service dispatching manager's guide.
Description:
1 v.
Copyright Claimant:
Core Software, Inc.
Names:
Core Software, Inc.

Copyrights records by Core Software, Inc.



Manager's guide to successful day-to-day labor relations/union

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003418755 / 1992-06-15
Date of Publication:
April 11, 1992
Date of Creation:
1992
Title:
Manager's guide to successful day-to-day labor relations/union : MARC (management, action, response, checklists) / by Elmer A. Guerri.
Application Title:
Manager's guide to labor relations/union.
Basis of Claim:
New Matter: additions, updating, reformatting.
Previous Registration:
Prev. reg. 1984 as Manager's guide to labor relations.
Copyright Note:
C.O. correspondence.
Other Title:
MARC: manager's guide to labor relations/union
Manager's guide to labor relations/union
Management, action, response, checklists
Manager's guide to labor relations
Copyright Claimant:
Elmer A. Guerri, 1943-
Copyright Notice:
notice: Management Associated Results Company, Inc.
Notes:
Add. ti.: MARC: manager's guide to labor relations/union.
Names:
Elmer A. Guerri 1943-
Management Associated Results Company, Inc.

Manager's guide to successful day-to-day employee relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003445257 / 1992-10-29
Date of Publication:
April 11, 1992
Date of Creation:
1992
Title:
Manager's guide to successful day-to-day employee relations / by Elmer A. Guerri.
Application Title:
Manager guide to successful day-to-day employee relations.
Description:
358 p.
Copyright Claimant:
Elmer A. Guerri, 1943-
Names:
Elmer A. Guerri 1943-

Manager's guide to recruiting & selection

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003467386 / 1993-01-12
Date of Publication:
May 1, 1992
Date of Creation:
1992
Title:
Manager's guide to recruiting & selection : Success by design.
Application Title:
Attract: your attraction resources & how to use them.
Basis of Claim:
New Matter: updating.
Previous Registration:
Prev. reg. July 1990, TX 2-868-713.
Description:
folder.
Other Title:
Success by design.
Attract: your attraction resources & how to use them.
Copyright Claimant:
Colonial Life & Accident Insurance Company
Names:
Colonial Life & Accident Insurance Company (29 documents)
example document: Break through

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Manager's guide to electronic imaging

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003487679 / 1992-09-22
Date of Publication:
June 1, 1992
Date of Creation:
1992
Title:
Manager's guide to electronic imaging / Robert W. Starbird, Gerald C. Vilhauer.
Copyright Note:
C.O. correspondence.
Description:
42 p.
Copyright Claimant:
Association for Information and Image Management (employer for hire)
Names:
Robert W. Starbird
Gerald C. Vilhauer
Association for Information and Image Management (8 documents)
example document: Conceptual design guideline for optical disk document management systems

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Manager's guide to safety and the retail environment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003516801 / 1993-03-16
Date of Publication:
February 19, 1993
Date of Creation:
1993
Title:
Manager's guide to safety and the retail environment / Seamus M. Touhey, George S. Hayward.
Series:
Food industry management series
Imprint:
Ithaca : Cornell Univeristy Home Study Program, c1993.
Description:
221 p.
Copyright Claimant:
Cornell University. Department of Agricultural Economics.... Home Study Program (employer for hire)
Names:
Seamus M. Touhey
George S. Hayward
Cornell University. Department of Agricultural Economics.... Home Study Program
Cornell University. Home Study Program

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Manager's guide to inventory

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003601587 / 1993-01-13
Date of Publication:
January 10, 1989
Date of Creation:
1989
Title:
Manager's guide to inventory.
Application Title:
FasTrak inventory manager's guide.
Basis of Claim:
New Matter: modified earlier text & additional text.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Core Software, Inc.
Names:
Core Software, Inc.

Manager's guide to handling anger and emotions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003612022 / 1993-10-04
Date of Publication:
May 17, 1993
Date of Creation:
1993
Title:
Manager's guide to handling anger and emotions.
Description:
28 p.
Copyright Claimant:
American Management Association d.b.a. Padgett-Thompson
Names:
American Management Association (754 documents)
example document: The complete training course for managers

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Padgett-Thompson (255 documents)
example document: Human resources and the ADA

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Manager's guide to purchasing an information system

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004435448 / 1997-03-10
Date of Publication:
September 9, 1996
Date of Creation:
1996
Title:
Manager's guide to purchasing an information system / Roscoe Sandlin.
Imprint:
Washington, DC : ICMA, c1996.
Description:
124 p.
Copyright Claimant:
International City/County Management Association (ICMA) (employer for hire)
Notes:
Special report.
Names:
Roscoe Sandlin
International City/County Management Association

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ICMA (79 documents)
example document: Telecommunications

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Manager's guide to the internet

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004475862 / 1996-08-08
Date of Publication:
May 15, 1996
Date of Creation:
1996
Title:
Manager's guide to the internet : 25 tips on getting wired at work / a special report from the editors of The Pryor report.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Imagine, Inc.
Names:
The Pryor report
Imagine, Inc. (8 documents)
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Manager's guide to BackOffice

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004582348 / 1997-12-02
Date of Publication:
September 8, 1997
Date of Creation:
1997
Title:
Manager's guide to BackOffice / written by Donald M. Benage and Gregory A. Sullivan, with Azam A. Mirza, James D. Marshbank, Kevin D. Runnels ... [et al.].
Imprint:
Indianapolis : Que, c1997.
Description:
2 v. + 2 CD-ROMS in folding carton.
Other Title:
BackOffice electronic resource kit
Copyright Claimant:
on text of manual; Macmillan Computer Publishing
Notes:
Title on carton: BackOffice electronic resource kit.
Names:
Donald M. Benage
Gregory A. Sullivan
Azam A. Mirza

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James D. Marshbank
Kevin D. Runnels
Macmillan Computer Publishing (204 documents)
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Manager's guide to workplace ergonomics

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004804444 / 1998-08-28
Date of Publication:
November 1, 1997
Date of Creation:
1997
Title:
Manager's guide to workplace ergonomics / Deborah J. Moore.
Basis of Claim:
New Matter: additional & rev. text.
Previous Registration:
Prev. reg. 1991, TX 3-317-665.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc. (employer for hire)
Names:
Deborah J. Moore (2 documents)
example document: I thank God for you
Business and Legal Reports, Inc. (172 documents)
example document: Customer service training repros

Manager's guide to distributed environments

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004891165 / 1998-11-03
Date of Publication:
October 20, 1998
Date of Creation:
1998
Title:
Manager's guide to distributed environments : from legacy to living systems / Richard L. Ptak, J. P. Morgenthal, Simon Forge.
Edition:
2nd ed.
Imprint:
New York : J. Wiley, c1999.
Description:
348 p.
Copyright Claimant:
John Wiley & Sons, Inc.
Names:
Simon Forge
Richard L. Ptak 1946-
J. P. Morgenthal
John Wiley & Sons, Inc. (8450 documents)
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Manager's guide for the Childhaven client profile system (2-5)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004972460 / 1999-03-08
Date of Publication:
February 1, 1999
Date of Creation:
1999
Title:
Manager's guide for the Childhaven client profile system (2-5)
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Childhaven
Notes:
Computer program user manual.
Names:
Childhaven (1 documents)
example document: User's guide for the Childhaven client profile system (2-5)

Manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005265344 / 2000-08-17
Date of Publication:
September 15, 1999
Date of Creation:
1999
Title:
Manager's guide.
Description:
135 p.
Copyright Claimant:
Plumbers' Success International, LLC
Names:
Plumbers' Success International, LLC (15 documents)
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Manager's guide to workplace ergonomics

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005474812 / 2002-01-10
Date of Publication:
September 1, 2001
Date of Creation:
2001
Title:
Manager's guide to workplace ergonomics.
Basis of Claim:
New Matter: editing, additions.
Previous Registration:
Prev. reg. 1991, TX 3-317-665.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Best practices in compensation & benefits handbook

Manager's guide to workplace ergonomics

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005611168 / 2002-09-13
Date of Publication:
September 1, 2002
Date of Creation:
2002
Title:
Manager's guide to workplace ergonomics.
Edition:
Sept 2002 suppl.
Basis of Claim:
New Matter: additional editing & text.
Previous Registration:
Prev. reg. 1988, TX 3-317-665.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Safety training presentations

Manager's guide to workplace ergonomics

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005627980 / 2001-07-11
Date of Publication:
June 1, 2001
Date of Creation:
2001
Title:
Manager's guide to workplace ergonomics.
Edition:
June 2001 suppl.
Basis of Claim:
New Matter: additional text & editing.
Previous Registration:
Prev. reg. 1993, TX 4-804-444.
Copyright Note:
C.O. correspondence.
Description:
Sheets.
Copyright Claimant:
Business & Legal Reports, Inc.
Names:
Business & Legal Reports, Inc.

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Manager's guide to the Sarbanes-Oxley Act

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005946715 / 2004-04-23
Date of Publication:
February 12, 2004
Date of Creation:
2003
Title:
Manager's guide to the Sarbanes-Oxley Act : improving internal controls to prevent fraud / Scott Green.
Basis of Claim:
New Matter: entire work excluding foreword by Ira Millstein.
Previous Registration:
Some material prev. pub.
Imprint:
Hoboken, NJ : Wiley, c2004.
Description:
234 p.
Copyright Claimant:
Scott Green, 1962-
Names:
Scott Green 1962-
Ira Millstein

Manager's guide to performance reviews

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006057215 / 2003-10-15
Date of Publication:
September 3, 2003
Date of Creation:
2003
Title:
Manager's guide to performance reviews / Robert Bacal.
Basis of Claim:
New Matter: new text.
Copyright Note:
C.O. correspondence.
Series:
Briefcase books
Imprint:
New York : McGraw-Hill, c2004.
Description:
226 p.
Copyright Claimant:
McGraw-Hill Companies, Inc.
Authorship on Application:
new text: John Woods, author of work made for hire.
Names:
Robert Bacal

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John Woods (22 documents)
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McGraw-Hill Companies, Inc. (7213 documents)
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Manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006414185 / 2006-07-21
Date of Publication:
March 22, 2006
Date of Creation:
2006
Title:
Manager's guide.
Edition:
Spring ed.
Basis of Claim:
New Matter: editorial revision, updated compilation & additional material.
Previous Registration:
Prev. reg.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Alex eSolutions, Inc.
Names:
Alex eSolutions, Inc. (211 documents)
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Manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006414187 / 2006-07-21
Date of Publication:
March 22, 2006
Date of Creation:
2006
Title:
Manager's guide.
Edition:
Spring ed.
Basis of Claim:
New Matter: editorial revision, updated compilation & additional material.
Previous Registration:
Prev. reg.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Alex eSolutions, Inc.
Names:
Alex eSolutions, Inc. (211 documents)
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Manager's guide to 2006 satisfying the changing requirements

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006419176 / 2006-08-14
Date of Publication:
May 31, 2006
Date of Creation:
2006
Title:
Manager's guide to 2006 satisfying the changing requirements.
Basis of Claim:
New Matter: revisions, updated compilation & additions.
Previous Registration:
Prev. reg.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Alex eSolutions, Inc.
Names:
Alex eSolutions, Inc. (211 documents)
example document: Internal control and corporate governance practices

Manager's guide to compliance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006434319 / 2006-09-18
Date of Publication:
April 7, 2006
Date of Creation:
2005
Title:
Manager's guide to compliance.
Basis of Claim:
New Matter: pref. & text except some prev. pub. material.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
J. Wiley & Sons, Inc.
Authorship on Application:
pref. & text: Anthony G. Tarantino.
Names:
Anthony G. Tarantino
J. Wiley & Sons, Inc. (4 documents)
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