Managing service quality using data envelopment analysis



Managing services marketing: text and readings

Document number:
V2627P059
Date of Recordation:
March 12, 1991
Entire Copyright Document:
V2627P059-065
Registration Number Not Verified:
TX 2-786-618 (1989)
Title:
Managing services marketing: text and readings / TX 2-786-618 (1989)
Title appears in Document:
Civilizacion y cultura, intermediate Spanish & 18 other titles.

Managing services marketing

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 3-749-480 (1994)
Title:
Managing services marketing / By John E. G. Bateson. TX 3-749-480 (1994)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing services marketing

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 4-065-508 (1995)
Title:
Managing services marketing / By John E. G. Bateson & K. Douglas K. Hoffman. TX 4-065-508 (1995)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing services marketing

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 4-927-845 (1999)
Title:
Managing services marketing / By Laurie A. Mitchell. TX 4-927-845 (1999)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing services marketing: text and readings

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 3-748-281 (1994)
Title:
Managing services marketing: text and readings / By John E. G. Bateson. TX 3-748-281 (1994)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing services marketing: text and readings

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 4-062-017 (1995)
Title:
Managing services marketing: text and readings / By John E. G. Bateson. TX 4-062-017 (1995)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing services marketing: text and readings

Document number:
V3476D814
Date of Recordation:
December 5, 2001
Entire Copyright Document:
V3476 D780-843 P1-1,596
Registration Number Not Verified:
TX 4-922-980 (1999)
Title:
Managing services marketing: text and readings / By John E. G. Bateson & K. Douglas Hoffman. TX 4-922-980 (1999)
Title appears in Document:
Hablemos Espanol! & 30,635 other titles. (Part 035 of 064)

Managing service for results

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001299207 / 1983-11-30
Date of Publication:
October 21, 1983
Date of Creation:
1983
Title:
Managing service for results / Dick Berry.
Imprint:
Research Triangle Park, NC : The Society, c1983.
Description:
265 p.
Copyright Claimant:
Instrument Society of America
Authorship on Application:
entire text: Instrument Society of America, employer for hire.
Names:
Dick Berry

Copyrights records by Berry, Dick

Instrument Society of America (345 documents)
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Managing service for success

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002355658 / 1988-02-03
Date of Publication:
November 1, 1987
Date of Creation:
1987
Title:
Managing service for success / senior author, John R. Beck ; editor, Elizabeth J. Beck.
Copyright Note:
C.O. correspondence.
Imprint:
Phoenix : International Pest Management Consultants, c1987.
Description:
120 p.
Copyright Claimant:
I P M C
Copyright Notice:
notice: International Pest Management Consultants, Inc., (I P M C)
Names:
John R. Beck 1929-
Elizabeth J. Beck 1954-
International Pest Management Consultants, Inc.
IPMC.

Managing service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002413484 / 1988-10-04
Date of Publication:
June 15, 1988
Date of Creation:
1987
Date in Notice:
notice: 1987
Title:
Managing service quality : the organizational socialization of the ... / Scott William Kelley.
Imprint:
Ann Arbor : University Microfilms International, 1988.
Description:
microfiche.
Variant title:
Managing service quality : the organizational socialization of the ...
Copyright Claimant:
Scott William Kelley
Names:
Scott William Kelley 1958-

Managing services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002786618 / 1990-04-11
Date of Publication:
January 2, 1989
Date of Creation:
1988
Title:
Managing services marketing : text and readings / John E. G. Bateson.
Basis of Claim:
New Matter: "additional text."
Description:
1 v.
Copyright Claimant:
the Dryden Press, a division of Holt, Rinehart and Winston, Inc.
Names:
John E. G. Bateson

Copyrights records by Bateson, John E. G.

Holt, Rinehart and Winston, Inc. Dryden Press (65 documents)
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Managing service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003524454 / 1993-03-10
Date of Publication:
December 30, 1992
Date of Creation:
1992
Title:
Managing service : student manual.
Series:
Management development diploma program
Description:
80 p.
Other Title:
Management development diploma program
Professional table service
Customer service manager handbook
Copyright Claimant:
National Restaurant Association. Educational Foundation (Chicago) (employer for hire)
Notes:
For use with Professional table service by Sylvia Meyer, Edy Schmid & Christel Spuhler, translated by Heinz Holtmann, pub. 1991.
Includes material adapted from Customer service manager handbook.
Names:
Sylvia Meyer
Edy Schmid
Christel Spuhler
Heinz Holtmann
National Restaurant Association. Educational Foundation (Chicago)

Copyrights records by National Restaurant Association. Educational Foundation (Chicago)

Managing services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003748231 / 1994-03-04
Date of Publication:
January 31, 1992
Date of Creation:
1991
Title:
Managing services marketing : text and readings / John E. G. Bateson.
Edition:
2nd ed.
Basis of Claim:
New Matter: compilation, revisions & additions.
Previous Registration:
Prev. reg. 1989, TX 2-786-618.
Imprint:
Fort Worth : Dryden Press, c1992.
Description:
594 p.
Copyright Claimant:
Dryden Press
Names:
John E. G. Bateson (10 documents)
example document: Instructor's manual and transparency masters to accompany Managing services marketing, second edition
Dryden Press (554 documents)
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Managing service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003783697 / 1994-03-14
Date of Publication:
February 17, 1994
Date of Creation:
1994
Title:
Managing service excellence.
Description:
48 p.
Copyright Claimant:
Questa Company
Notes:
Includes action planner form.
Names:
Questa Company (1 documents)
example document: Formula one

Managing services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004062017 / 1995-06-21
Date of Publication:
May 22, 1995
Date of Creation:
1994
Title:
Managing services marketing : text and readings / John E. G. Bateson.
Edition:
3rd ed.
Basis of Claim:
New Matter: editorial revision, additional text, all photos.
Previous Registration:
Prev. reg. 1994, TX 3-748-281.
Imprint:
Fort Worth : Dryden Press, c1995.
Description:
680 p.
Copyright Claimant:
Dryden Press
Authorship on Application:
photos: Dryden Press (employer for hire)
Names:
John E. G. Bateson (10 documents)
example document: Instructor's manual/test bank/transparency masters to accompany Essentials of services marketing
Dryden Press (554 documents)
example document: The theory of finance

Managing services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004065508 / 1995-06-14
Date of Publication:
May 22, 1995
Date of Creation:
1995
Title:
Managing services marketing : text and readings, third edition : instructor's manual and transparency masters / John E. G. Bateson, K. Douglas Hoffman with new case notes by Patricia Voli.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1994, TX 3-749-480.
Imprint:
Fort Worth : Dryden Press, c1995.
Description:
1 v.
Variant title:
Managing services marketing : text and readings, third edition
Copyright Claimant:
Dryden Press
Authorship on Application:
Harcourt Brace & Company, employer for hire.
Names:
John E. G. Bateson (10 documents)
example document: Instructor's manual and transparency masters to accompany Managing services marketing, second edition
K. Douglas Hoffman (8 documents)
example document: Study guide to accompany Marketing best practices

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Patricia Voli
Dryden Press (554 documents)
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Harcourt Brace & Company (3599 documents)
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Managing service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004259449 / 1996-04-03
Date of Publication:
March 4, 1996
Date of Creation:
1996
Title:
Managing service excellence.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1994, TX 3-783-697.
Description:
Sheets.
Copyright Claimant:
Questa Corporation
Names:
Questa Corporation (15 documents)
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Managing service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004326563 / 1996-08-07
Date of Publication:
July 1, 1995
Date of Creation:
1995
Title:
Managing service : instructor's guide.
Description:
181 p.
Variant title:
Managing service : instructor's guide
Copyright Claimant:
Educational Foundation of the National Restaurant Association
Names:
Educational Foundation of the National Restaurant Association (36 documents)
example document: Personal hygiene

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National Restaurant Association. Educational Foundation (51 documents)
example document: Menu planning and nutrition

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Managing service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004347454 / 1996-08-07
Date of Publication:
July 1, 1995
Date of Creation:
1995
Title:
Managing service : student workbook.
Series:
ProMgmt, professional management development program
Description:
96 p.
Variant title:
Managing service : student workbook
Other Title:
ProMgmt, professional management development program
Professional table service
ProMgmt
Professional management development program
Copyright Claimant:
Educational Foundation of the National Restaurant Association (employer for hire)
Notes:
For use with the textbook, Professional table service by Sylvia Meyer, Edy Schmid, and Christel Spuehler; translated by Heing Holtmann.
Names:
Sylvia Meyer
Edy Schmid
Christel Spuehler
Heing Holtmann
Educational Foundation of the National Restaurant Association (36 documents)
example document: Controlling costs in food service
National Restaurant Association. Educational Foundation

Managing services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004922980 / 1999-01-21
Date of Publication:
January 7, 1999
Date of Creation:
1998
Title:
Managing services marketing : text and readings / John E. G. Bateson, K. Douglas Hoffman.
Edition:
4th ed.
Basis of Claim:
New Matter: additions and revisions.
Previous Registration:
Prev. reg. 1995, TX 4-062-017.
Imprint:
Fort Worth : Dryden Press, c1999.
Description:
471 p.
Variant title:
Managing services marketing : text and readings
Copyright Claimant:
Harcourt Brace & Company
Names:
John E. G. Bateson
K. Douglas Hoffman (8 documents)
example document: Marketing
Harcourt Brace & Company (3599 documents)
example document: California

Managing service quality at the is help desk

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004996178 / 1999-11-13
Date of Publication:
October 31, 1999
Date of Creation:
1999
Title:
Managing service quality at the is help desk : toward the development and testing of tech-qual, a model of information systems (IS) technical support service quality.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Christopher Lindsey Carr
Notes:
Electronic registration.
Authorship on Application:
entire text: Christopher Lindsey Carr.
Names:
Christopher Lindsey Carr

Managing service quality using data envelopment analysis

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005167314 / 2000-10-23
Date of Publication:
June 27, 2000
Date of Creation:
2000
Title:
Managing service quality using data envelopment analysis.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Julia Elizabeth Tankersley
Notes:
Electronic registration.
Authorship on Application:
entire text: Julia Elizabeth Tankersley.
Names:
Julia Elizabeth Tankersley

Managing services

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006066536 / 2004-12-15
Date of Publication:
November 3, 2003
Date of Creation:
2003
Title:
Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.
Basis of Claim:
New Matter: text; no claim to CD-ROM.
Previous Registration:
Preexisting material: text, photos, charts, ill. & cartoons.
Imprint:
Boston : McGraw-Hill Irwin, c2003.
Description:
443 p. + CD-ROM.
Variant title:
Managing services : using technology to create value
Copyright Claimant:
McGraw-Hill Companies, Inc.
Names:
Janelle Heineke (1 documents)
example document: Operations management in service environments
Mark M. Davis 1944-
McGraw-Hill Companies, Inc. (7213 documents)
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Managing service in food and beverage operations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006232766 / 2005-09-16
Date of Publication:
August 17, 2005
Date of Creation:
2005
Title:
Managing service in food and beverage operations.
Edition:
3rd ed.
Basis of Claim:
New Matter: new and rev. text.
Previous Registration:
Prev. reg. 1998.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
Educational Institute of the American Hotel & Lodging Association
Names:
Educational Institute of the American Hotel & Lodging Association (13 documents)
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Managing service delivery processes

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006308305 / 2006-01-17
Date of Publication:
December 21, 2005
Date of Creation:
2005
Title:
Managing service delivery processes : linking strategy to operations.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
American Society for Quality
Authorship on Application:
text: Jean Harvey.
Names:
Jean Harvey
American Society for Quality (94 documents)
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Managing service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006446619 / 2006-07-17
Date of Publication:
July 2, 2004
Date of Creation:
2004
Title:
Managing service excellence.
Basis of Claim:
New Matter: additions, revisions, compilation.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Copyright Claimant:
IIR Holdings, Ltd.
Authorship on Application:
The Forum Corporation of North America, employer for hire.
Names:
IIR Holdings, Ltd. (38 documents)
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Forum Corporation of North America

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