Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand





Service quality guide for Caterpillar dealers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000137265 / 1978-10-30
Date of Publication:
October 16, 1978
Date of Creation:
1978
Title:
Service quality guide for Caterpillar dealers.
Imprint:
[s.l.] : Caterpillar Tractor Co., c1978.
Description:
1 v.
Copyright Claimant:
Caterpillar Tractor Company
Names:
Caterpillar Tractor Company

Copyrights records by Caterpillar Tractor Company



Consumer response to grocery store price information

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000761178 / 1981-09-04
Date of Publication:
August 14, 1981
Date of Creation:
1980
Title:
Consumer response to grocery store price information / Valarie A. Zeithaml.
Imprint:
Ann Arbor : University Microfilms International, 1981.
Description:
Microfiche.
Copyright Claimant:
Valarie Ann Zeithaml
Notes:
Order no. 81-17399.
Names:
Valarie Ann Zeithaml 1948-

Services marketing in a changing environment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001569115 / 1985-04-26
Date of Publication:
April 22, 1985
Date of Creation:
1985
Title:
Services marketing in a changing environment / edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml.
Imprint:
Chicago : The Association, c1985.
Description:
138 p.
Copyright Claimant:
American Marketing Assciation
Names:
Gregory D. Upah
Valarie A. Zeithaml

Copyrights records by Zeithaml, Valarie A.


Thomas M. Bloch
American Marketing Assciation

Service quality and social welfare in unregulated air transportation ...

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002795977 / 1990-04-02
Date of Publication:
November 15, 1989
Date of Creation:
1988
Date in Notice:
notice: 1988
Title:
Service quality and social welfare in unregulated air transportation ... / William Hersh Spitz.
Description:
microfiche.
Copyright Claimant:
William Hersh Spitz
Names:
William Hersh Spitz 1957-

Service quality management

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002933483 / 1990-10-05
Date of Publication:
August 1, 1990
Date of Creation:
1990
Title:
Service quality management.
Description:
1 v.
Other Title:
Quality focus: service quality management
Copyright Claimant:
Bank Marketing Association
Notes:
Spine ti.: Quality focus: service quality management.
Names:
Bank Marketing Association (4 documents)
example document: Federal advertising law guide

Copyrights records by Bank Marketing Association



Review of marketing, 1990

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003066947 / 1991-02-07
Date of Publication:
November 29, 1990
Date of Creation:
1990
Title:
Review of marketing, 1990 : v. 4 / edited by Valarie A. Zeithaml.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Variant title:
Review of marketing, 1990 : v. 4
Copyright Claimant:
American Marketing Association
Names:
Valarie A. Zeithaml
American Marketing Association (67 documents)
example document: Franchising

Copyrights records by American Marketing Association



Service quality strategy

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003337959 / 1992-04-28
Date of Publication:
August 28, 1991
Date of Creation:
1991
Title:
Service quality strategy.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Union Pacific Railroad Company
Names:
Union Pacific Railroad Company

Copyrights records by Union Pacific Railroad Company



Service quality self assessment

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003339639 / 1992-05-28
Date of Publication:
February 1, 1992
Date of Creation:
1992
Title:
Service quality self assessment.
Application Title:
Personal service self assessment.
Basis of Claim:
New Matter: new & rev. text.
Previous Registration:
Prev. reg. 1991, TXu 492-611.
Copyright Claimant:
TMI North America, Inc.
Names:
TMI North America, Inc. (1 documents)
example document: Managing people first

Copyrights records by TMI North America, Inc.



Service quality as perceived by public, private, and voluntary sector managers of the leisure fitness industry

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003348385 / 1992-06-29
Date of Publication:
January 15, 1992
Date of Creation:
1990
Title:
Service quality as perceived by public, private, and voluntary sector managers of the leisure fitness industry.
Description:
Microfiche.
Copyright Claimant:
Carol Satterthwait Hartshorn, 1949-
Names:
Carol Satterthwait Hartshorn 1949-

Service quality as the basis for professional service firm differentiation

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003523403 / 1993-04-12
Date of Publication:
February 15, 1993
Date of Creation:
1992
Title:
Service quality as the basis for professional service firm differentiation : the service quality-organizational performance linkage.
Description:
Microfiche.
Copyright Claimant:
Ernest Brian Peach, 1942-
Names:
Ernest Brian Peach 1942-

Service quality survey customer administration guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003706669 / 1993-01-05
Date of Publication:
February 1, 1991
Date of Creation:
1991
Title:
Service quality survey customer administration guide.
Description:
26 p.
Copyright Claimant:
Kaset International
Names:
Kaset International

Copyrights records by Kaset International



Service quality drives customer satisfaction

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
TX0004330948 / 1996-05-06
Date of Publication:
January 24, 1996
Date of Creation:
1995
Title:
Service quality drives customer satisfaction : an assessment of services received and wanted by in-store bakery and deli consumers : a special report / prepared by the Gallup Organization for the International Dairy-Deli-Bakery Association.
Description:
6 videocassettes ; 1/2 in., 2 v. + folder.
Variant title:
Service quality drives customer satisfaction : an assessment of services received and wanted by in-store bakery and deli
Copyright Claimant:
International Dairy-Deli-Bakery Association (employer for hire)
Names:
Gallup Organization (10 documents)
example document: StrengthsQuest

Copyrights records by Gallup Organization


International Dairy-Deli-Bakery Association (3 documents)
example document: Supermarket foodservice and the consumer

Copyrights records by International Dairy-Deli-Bakery Association



Instructor's manual to accompany Services marketing integrating customer focus across the firm

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005021495 / 1999-12-20
Date of Publication:
October 4, 1999
Date of Creation:
1999
Title:
Instructor's manual to accompany Services marketing integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner ; prepared by Dwayne D. Gremler.
Edition:
2nd ed.
Previous Registration:
Prev. reg.
Imprint:
Boston : McGraw-Hill, c2000.
Description:
470 p. + CD-ROM.
Other Title:
Services marketing integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc. (employer for hire)
Names:
Mary Jo Bitner

Copyrights records by Bitner, Mary Jo


Dwayne D. Gremler
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: Cellular system design and optimization

Copyrights records by McGraw-Hill Companies, Inc.



Test bank to accompany Services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005109832 / 1999-12-22
Date of Publication:
October 21, 1999
Date of Creation:
1999
Title:
Test bank to accompany Services marketing : integrating customer focus across the firm, second edition [by] Valarie A. Zeithaml, Mary Jo Bitner / prepared by Betty Pritchett.
Basis of Claim:
New Matter: editorial revisions & new & rev. material.
Previous Registration:
Prev. reg.
Description:
257 p.
Variant title:
Test bank to accompany Services marketing : integrating customer focus across the firm, second edition
Other Title:
Services marketing : integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc. (employer for hire)
Names:
Valarie A. Zeithaml
Mary Jo Bitner
Betty Pritchett (1 documents)
example document: Instructor's manual to accompany Business marketing
McGraw-Hill Companies, Inc. (7213 documents)
example document: Quickstudy to accompany synopsis of human anatomy & physiology

Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005167606 / 2000-10-25
Date of Publication:
August 10, 2000
Date of Creation:
2000
Title:
Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Anuchit Sirikit
Notes:
Electronic registration.
Names:
Anuchit Sirikit

Service quality in higher education

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005167857 / 2000-08-19
Date of Publication:
June 6, 2000
Date of Creation:
1999
Title:
Service quality in higher education : expectations versus experiences of doctoral students at state-supported universities in Tennessee.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Copyright Note:
C.O. correspondence.
Description:
Computer text data.
Variant title:
Service quality in higher education : expectations versus experiences of doctoral students
Copyright Claimant:
James H. Lampley
Notes:
Electronic registration.
Authorship on Application:
entire text: James H. Lampley.
Names:
James H. Lampley

Service quality assessment of computerized telephone nurse triage systems

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005175543 / 2000-10-30
Date of Publication:
June 30, 2000
Date of Creation:
2000
Title:
Service quality assessment of computerized telephone nurse triage systems.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Francesca Paula Cariello
Notes:
Electronic registration.
Authorship on Application:
entire text: Francesca Paula Cariello.
Names:
Francesca Paula Cariello

Services marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005195743 / 1999-12-20
Date of Publication:
October 4, 1999
Date of Creation:
1999
Title:
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
Edition:
2nd ed.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg.
Imprint:
Boston : Irwin/McGraw-Hill, c2000.
Description:
620 p.
Variant title:
Services marketing : integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc.
Names:
Mary Jo Bitner
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: A first course in numerical analysis

Driving customer equity

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005229999 / 2000-06-05
Date of Publication:
May 16, 2000
Date of Creation:
2000
Title:
Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon.
Imprint:
New York : Free Press, c2000.
Description:
292 p.
Copyright Claimant:
Roland T. Rust, Valarie A. Zeithaml & Katherine N. Lemon Preexisting material: excerpts & photos.
Names:
Roland T. Rust (6 documents)
example document: Service quality

Copyrights records by Rust, Roland T.


Valarie A. Zeithaml
Katherine N. Lemon

Service quality management in hospitality, tourism, and leisure

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005382630 / 2001-05-21
Date of Publication:
December 29, 2001
Date of Creation:
2000
Title:
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Imprint:
New York : Haworth Press, c2001.
Description:
338 p.
Copyright Claimant:
Haworth Press, Inc.
Names:
Jay Kandampully
Connie Mok
Beverley Sparks
Haworth Press, Inc. (383 documents)
example document: Marketing beef in Japan

Copyrights records by Haworth Press, Inc.



Service quality in the reference services of the Lebanese American University (LAU) libraries

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005538455 / 2002-07-03
Date of Publication:
June 14, 2002
Date of Creation:
2002
Title:
Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis
Copyright Claimant:
Fawz S. Abdallah
Notes:
Electronic registration.
Authorship on Application:
entire text: Fawz S. Abdallah.
Names:
Fawz S. Abdallah

Service quality improvement strategies

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005721822 / 2003-06-10
Date of Publication:
June 3, 2003
Date of Creation:
2003
Title:
Service quality improvement strategies : pediatric health care.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Service quality improvement strategies : pediatric health care
Copyright Claimant:
Rebecca Manders Olsen
Notes:
Electronic registration.
Authorship on Application:
entire text: Rebecca Manders Olsen.
Names:
Rebecca Manders Olsen

Service quality, customer satisfaction, and customer behavioral intentions in higher education

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005842589 / 2003-11-18
Date of Publication:
October 18, 2003
Date of Creation:
2003
Title:
Service quality, customer satisfaction, and customer behavioral intentions in higher education.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Carrie Leugenia Ham
Notes:
Electronic registration.
Authorship on Application:
entire text: Carrie Leugenia Ham.
Names:
Carrie Leugenia Ham

Service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005988260 / 2004-05-28
Date of Publication:
April 15, 2004
Date of Creation:
2004
Title:
Service quality / Valarie A. Zeithaml, A. Parasuraman.
Basis of Claim:
New Matter: additions & editing.
Series:
Relevant knowledge series
Imprint:
Cambridge, MA : Marketing Science Institute, c2004.
Description:
86 p.
Copyright Claimant:
Valarie A. Zeithaml & A. Parasuraman
Names:
Valarie A. Zeithaml
A. Parasuraman (6 documents)
example document: Marketing research

Copyrights records by Parasuraman, A.



Service quality conference

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006225044 / 2005-05-11
Date of Publication:
September 1, 1995
Date of Creation:
1995
Title:
Service quality conference.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Copyright Claimant:
Schneider Sales Management, Inc.
Names:
Schneider Sales Management, Inc.

Service quality, customer satisfaction, and customer loyalty in consumer electronics e-tailers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006386761 / 2006-09-13
Date of Publication:
August 30, 2006
Date of Creation:
2006
Title:
Service quality, customer satisfaction, and customer loyalty in consumer electronics e-tailers : a structural equation modeling approach.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Copyright Note:
Electronic registration.
Description:
Computer text data.
Copyright Claimant:
Kuang-Wen Wu
Authorship on Application:
entire text: Kuang-Wen Wu.
Names:
Kuang-Wen Wu

Service quality measurement index (S Q M I)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000377222 / 1989-07-20
Date of Creation:
1987
Title:
Service quality measurement index (S Q M I)
Basis of Claim:
New Matter: "new text."
Description:
11 p.
Copyright Claimant:
First Tennessee Bank, N.A.
Names:
First Tennessee Bank, N.A., Memphis (4 documents)
example document: Confidential survey

Copyrights records by First Tennessee Bank, N.A., Memphis



Service quality measurement index (S Q M I)

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000377965 / 1989-07-20
Date of Creation:
1986
Title:
Service quality measurement index (S Q M I)
Description:
1 v.
Copyright Claimant:
First Tennessee Bank, N.A.
Names:
First Tennessee Bank, N.A., Memphis (4 documents)
example document: Numerical quality measurements

Service quality improvement program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000387256 / 1989-07-05
Date of Creation:
1989
Title:
Service quality improvement program / by Sheldon L. Stone.
Copyright Note:
C.O. correspondence.
Description:
sheets.
Copyright Claimant:
Triad Performance Technologies, Inc.
Authorship on Application:
Triad Performance Technologies, Inc., employer for hire.
Names:
Sheldon L. Stone
Triad Performance Technologies, Inc.

Service quality

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001019467 / 2001-10-15
Date of Creation:
2001
Title:
Service quality : ISO 9000 certification falls short.
Description:
191 p.
Copyright Claimant:
Gustavo Gutierrez Garza, 1961-
Names:
Gustavo Gutierrez Garza 1961-
Gustavo Gutierrez Garza

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible. Multiple persons can share the same name.