Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand
Service quality guide for Caterpillar dealers
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000137265 / 1978-10-30
Date of Publication:
October 16, 1978
Date of Creation:
1978
Title:
Service quality guide for Caterpillar dealers.
Imprint:
[s.l.] : Caterpillar Tractor Co., c1978.
Description:
1 v.
Copyright Claimant:
Caterpillar Tractor Company
Names:
Caterpillar Tractor Company
|
Consumer response to grocery store price information
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000761178 / 1981-09-04
Date of Publication:
August 14, 1981
Date of Creation:
1980
Title:
Consumer response to grocery store price information / Valarie A. Zeithaml.
Imprint:
Ann Arbor : University Microfilms International, 1981.
Description:
Microfiche.
Copyright Claimant:
Valarie Ann Zeithaml
Notes:
Order no. 81-17399.
Names:
Valarie Ann Zeithaml 1948-
Services marketing in a changing environment
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001569115 / 1985-04-26
Date of Publication:
April 22, 1985
Date of Creation:
1985
Title:
Services marketing in a changing environment / edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml.
Imprint:
Chicago : The Association, c1985.
Description:
138 p.
Copyright Claimant:
American Marketing Assciation
Names:
Gregory D. Upah
Valarie A. Zeithaml
Thomas M. Bloch
American Marketing Assciation
Valarie A. Zeithaml
|
Thomas M. Bloch
American Marketing Assciation
Service quality and social welfare in unregulated air transportation ...
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002795977 / 1990-04-02
Date of Publication:
November 15, 1989
Date of Creation:
1988
Date in Notice:
notice: 1988
Title:
Service quality and social welfare in unregulated air transportation ... / William Hersh Spitz.
Description:
microfiche.
Copyright Claimant:
William Hersh Spitz
Names:
William Hersh Spitz 1957-
Service quality management
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002933483 / 1990-10-05
Date of Publication:
August 1, 1990
Date of Creation:
1990
Title:
Service quality management.
Description:
1 v.
Other Title:
Quality focus: service quality management
Copyright Claimant:
Bank Marketing Association
Notes:
Spine ti.: Quality focus: service quality management.
Names:
Bank Marketing Association (4 documents)
example document: Federal advertising law guide
example document: Federal advertising law guide
|
Review of marketing, 1990
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003066947 / 1991-02-07
Date of Publication:
November 29, 1990
Date of Creation:
1990
Title:
Review of marketing, 1990 : v. 4 / edited by Valarie A. Zeithaml.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Variant title:
Review of marketing, 1990 : v. 4
Copyright Claimant:
American Marketing Association
Names:
Valarie A. Zeithaml
American Marketing Association (67 documents)
example document: Franchising
American Marketing Association (67 documents)
example document: Franchising
|
Service quality strategy
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003337959 / 1992-04-28
Date of Publication:
August 28, 1991
Date of Creation:
1991
Title:
Service quality strategy.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Union Pacific Railroad Company
Names:
Union Pacific Railroad Company
|
Service quality self assessment
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003339639 / 1992-05-28
Date of Publication:
February 1, 1992
Date of Creation:
1992
Title:
Service quality self assessment.
Application Title:
Personal service self assessment.
Basis of Claim:
New Matter: new & rev. text.
Previous Registration:
Prev. reg. 1991, TXu 492-611.
Copyright Claimant:
TMI North America, Inc.
Names:
TMI North America, Inc. (1 documents)
example document: Managing people first
example document: Managing people first
|
Service quality as perceived by public, private, and voluntary sector managers of the leisure fitness industry
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003348385 / 1992-06-29
Date of Publication:
January 15, 1992
Date of Creation:
1990
Title:
Service quality as perceived by public, private, and voluntary sector managers of the leisure fitness industry.
Description:
Microfiche.
Copyright Claimant:
Carol Satterthwait Hartshorn, 1949-
Names:
Carol Satterthwait Hartshorn 1949-
Service quality as the basis for professional service firm differentiation
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003523403 / 1993-04-12
Date of Publication:
February 15, 1993
Date of Creation:
1992
Title:
Service quality as the basis for professional service firm differentiation : the service quality-organizational performance linkage.
Description:
Microfiche.
Copyright Claimant:
Ernest Brian Peach, 1942-
Names:
Ernest Brian Peach 1942-
Service quality survey customer administration guide
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003706669 / 1993-01-05
Date of Publication:
February 1, 1991
Date of Creation:
1991
Title:
Service quality survey customer administration guide.
Description:
26 p.
Copyright Claimant:
Kaset International
Names:
Kaset International
|
Service quality drives customer satisfaction
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
TX0004330948 / 1996-05-06
Date of Publication:
January 24, 1996
Date of Creation:
1995
Title:
Service quality drives customer satisfaction : an assessment of services received and wanted by in-store bakery and deli consumers : a special report / prepared by the Gallup Organization for the International Dairy-Deli-Bakery Association.
Description:
6 videocassettes ; 1/2 in., 2 v. + folder.
Variant title:
Service quality drives customer satisfaction : an assessment of services received and wanted by in-store bakery and deli
Copyright Claimant:
International Dairy-Deli-Bakery Association (employer for hire)
Names:
Gallup Organization (10 documents)
example document: StrengthsQuest
International Dairy-Deli-Bakery Association (3 documents)
example document: Supermarket foodservice and the consumer
example document: StrengthsQuest
|
International Dairy-Deli-Bakery Association (3 documents)
example document: Supermarket foodservice and the consumer
|
Instructor's manual to accompany Services marketing integrating customer focus across the firm
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005021495 / 1999-12-20
Date of Publication:
October 4, 1999
Date of Creation:
1999
Title:
Instructor's manual to accompany Services marketing integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner ; prepared by Dwayne D. Gremler.
Edition:
2nd ed.
Previous Registration:
Prev. reg.
Imprint:
Boston : McGraw-Hill, c2000.
Description:
470 p. + CD-ROM.
Other Title:
Services marketing integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc. (employer for hire)
Names:
Mary Jo Bitner
Dwayne D. Gremler
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: Cellular system design and optimization
|
Dwayne D. Gremler
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: Cellular system design and optimization
|
Test bank to accompany Services marketing
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005109832 / 1999-12-22
Date of Publication:
October 21, 1999
Date of Creation:
1999
Title:
Test bank to accompany Services marketing : integrating customer focus across the firm, second edition [by] Valarie A. Zeithaml, Mary Jo Bitner / prepared by Betty Pritchett.
Basis of Claim:
New Matter: editorial revisions & new & rev. material.
Previous Registration:
Prev. reg.
Description:
257 p.
Variant title:
Test bank to accompany Services marketing : integrating customer focus across the firm, second edition
Other Title:
Services marketing : integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc. (employer for hire)
Names:
Valarie A. Zeithaml
Mary Jo Bitner
Betty Pritchett (1 documents)
example document: Instructor's manual to accompany Business marketing
McGraw-Hill Companies, Inc. (7213 documents)
example document: Quickstudy to accompany synopsis of human anatomy & physiology
Mary Jo Bitner
Betty Pritchett (1 documents)
example document: Instructor's manual to accompany Business marketing
McGraw-Hill Companies, Inc. (7213 documents)
example document: Quickstudy to accompany synopsis of human anatomy & physiology
Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005167606 / 2000-10-25
Date of Publication:
August 10, 2000
Date of Creation:
2000
Title:
Service quality, customer behavioral intentions, and customer retention of telecommunication services in Thailand.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Anuchit Sirikit
Notes:
Electronic registration.
Names:
Anuchit Sirikit
Service quality in higher education
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005167857 / 2000-08-19
Date of Publication:
June 6, 2000
Date of Creation:
1999
Title:
Service quality in higher education : expectations versus experiences of doctoral students at state-supported universities in Tennessee.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Copyright Note:
C.O. correspondence.
Description:
Computer text data.
Variant title:
Service quality in higher education : expectations versus experiences of doctoral students
Copyright Claimant:
James H. Lampley
Notes:
Electronic registration.
Authorship on Application:
entire text: James H. Lampley.
Names:
James H. Lampley
Service quality assessment of computerized telephone nurse triage systems
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005175543 / 2000-10-30
Date of Publication:
June 30, 2000
Date of Creation:
2000
Title:
Service quality assessment of computerized telephone nurse triage systems.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Francesca Paula Cariello
Notes:
Electronic registration.
Authorship on Application:
entire text: Francesca Paula Cariello.
Names:
Francesca Paula Cariello
Services marketing
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005195743 / 1999-12-20
Date of Publication:
October 4, 1999
Date of Creation:
1999
Title:
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.
Edition:
2nd ed.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg.
Imprint:
Boston : Irwin/McGraw-Hill, c2000.
Description:
620 p.
Variant title:
Services marketing : integrating customer focus across the firm
Copyright Claimant:
McGraw-Hill Companies, Inc.
Names:
Mary Jo Bitner
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: A first course in numerical analysis
Valarie A. Zeithaml
McGraw-Hill Companies, Inc. (7213 documents)
example document: A first course in numerical analysis
Driving customer equity
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005229999 / 2000-06-05
Date of Publication:
May 16, 2000
Date of Creation:
2000
Title:
Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon.
Imprint:
New York : Free Press, c2000.
Description:
292 p.
Copyright Claimant:
Roland T. Rust, Valarie A. Zeithaml & Katherine N. Lemon Preexisting material: excerpts & photos.
Names:
Roland T. Rust (6 documents)
example document: Service quality
Valarie A. Zeithaml
Katherine N. Lemon
example document: Service quality
|
Valarie A. Zeithaml
Katherine N. Lemon
Service quality management in hospitality, tourism, and leisure
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005382630 / 2001-05-21
Date of Publication:
December 29, 2001
Date of Creation:
2000
Title:
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Imprint:
New York : Haworth Press, c2001.
Description:
338 p.
Copyright Claimant:
Haworth Press, Inc.
Names:
Jay Kandampully
Connie Mok
Beverley Sparks
Haworth Press, Inc. (383 documents)
example document: Marketing beef in Japan
Connie Mok
Beverley Sparks
Haworth Press, Inc. (383 documents)
example document: Marketing beef in Japan
|
Service quality in the reference services of the Lebanese American University (LAU) libraries
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005538455 / 2002-07-03
Date of Publication:
June 14, 2002
Date of Creation:
2002
Title:
Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Service quality in the reference services of the Lebanese American University (LAU) libraries : gap analysis
Copyright Claimant:
Fawz S. Abdallah
Notes:
Electronic registration.
Authorship on Application:
entire text: Fawz S. Abdallah.
Names:
Fawz S. Abdallah
Service quality improvement strategies
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005721822 / 2003-06-10
Date of Publication:
June 3, 2003
Date of Creation:
2003
Title:
Service quality improvement strategies : pediatric health care.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Service quality improvement strategies : pediatric health care
Copyright Claimant:
Rebecca Manders Olsen
Notes:
Electronic registration.
Authorship on Application:
entire text: Rebecca Manders Olsen.
Names:
Rebecca Manders Olsen
Service quality, customer satisfaction, and customer behavioral intentions in higher education
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005842589 / 2003-11-18
Date of Publication:
October 18, 2003
Date of Creation:
2003
Title:
Service quality, customer satisfaction, and customer behavioral intentions in higher education.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Carrie Leugenia Ham
Notes:
Electronic registration.
Authorship on Application:
entire text: Carrie Leugenia Ham.
Names:
Carrie Leugenia Ham
Service quality
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005988260 / 2004-05-28
Date of Publication:
April 15, 2004
Date of Creation:
2004
Title:
Service quality / Valarie A. Zeithaml, A. Parasuraman.
Basis of Claim:
New Matter: additions & editing.
Series:
Relevant knowledge series
Imprint:
Cambridge, MA : Marketing Science Institute, c2004.
Description:
86 p.
Copyright Claimant:
Valarie A. Zeithaml & A. Parasuraman
Names:
Valarie A. Zeithaml
A. Parasuraman (6 documents)
example document: Marketing research
A. Parasuraman (6 documents)
example document: Marketing research
|
Service quality conference
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006225044 / 2005-05-11
Date of Publication:
September 1, 1995
Date of Creation:
1995
Title:
Service quality conference.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Cataloged from appl. only.
Copyright Claimant:
Schneider Sales Management, Inc.
Names:
Schneider Sales Management, Inc.
Service quality, customer satisfaction, and customer loyalty in consumer electronics e-tailers
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006386761 / 2006-09-13
Date of Publication:
August 30, 2006
Date of Creation:
2006
Title:
Service quality, customer satisfaction, and customer loyalty in consumer electronics e-tailers : a structural equation modeling approach.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Copyright Note:
Electronic registration.
Description:
Computer text data.
Copyright Claimant:
Kuang-Wen Wu
Authorship on Application:
entire text: Kuang-Wen Wu.
Names:
Kuang-Wen Wu
Service quality measurement index (S Q M I)
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000377222 / 1989-07-20
Date of Creation:
1987
Title:
Service quality measurement index (S Q M I)
Basis of Claim:
New Matter: "new text."
Description:
11 p.
Copyright Claimant:
First Tennessee Bank, N.A.
Names:
First Tennessee Bank, N.A., Memphis (4 documents)
example document: Confidential survey
example document: Confidential survey
|
Service quality measurement index (S Q M I)
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000377965 / 1989-07-20
Date of Creation:
1986
Title:
Service quality measurement index (S Q M I)
Description:
1 v.
Copyright Claimant:
First Tennessee Bank, N.A.
Names:
Service quality improvement program
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000387256 / 1989-07-05
Date of Creation:
1989
Title:
Service quality improvement program / by Sheldon L. Stone.
Copyright Note:
C.O. correspondence.
Description:
sheets.
Copyright Claimant:
Triad Performance Technologies, Inc.
Authorship on Application:
Triad Performance Technologies, Inc., employer for hire.
Names:
Sheldon L. Stone
Triad Performance Technologies, Inc.
Triad Performance Technologies, Inc.
Service quality
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu001019467 / 2001-10-15
Date of Creation:
2001
Title:
Service quality : ISO 9000 certification falls short.
Description:
191 p.
Copyright Claimant:
Gustavo Gutierrez Garza, 1961-
Names:
Gustavo Gutierrez Garza 1961-
Gustavo Gutierrez Garza
Gustavo Gutierrez Garza
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