"Telephone tennis" how to stop telephone tennis or getting value out of every telephone call
How to avoid emotional leakage
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000420940 / 1989-07-13
Date of Publication:
February 8, 1989
Date of Creation:
1989
Title:
How to avoid emotional leakage : or, Getting mad at Peter and not taking it out on Paul.
Description:
1 videocassette : sd., col. ; 1/2 in.
Number of similar titles:
4
Similar Title:
Other Title:
Getting mad at Peter and not taking it out on Paul
Copyright Claimant:
the Telephone "Doctor", Inc.
Authorship on Application:
the Telephone "Doctor", Inc., by change of name from Mindstickers, Inc., employer for hire.
Names:
Telephone "Doctor", Inc. (66 documents)
example document: Telephone "Doctor" presents On incoming calls
Mindstickers, Inc. (16 documents)
example document: On incoming calls
example document: Telephone "Doctor" presents On incoming calls
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Mindstickers, Inc. (16 documents)
example document: On incoming calls
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How to avoid emotional leakage
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000874135 / 1997-11-17
Date of Publication:
June 15, 1997
Date of Creation:
1997
Title:
How to avoid emotional leakage.
Basis of Claim:
New Matter: additional footage.
Previous Registration:
Prev. reg. 1989, PA 420-940.
Description:
Videocassette ; 1/2 in.
Number of similar titles:
4
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
How to handle objections
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000942833 / 1999-06-03
Date of Publication:
September 30, 1993
Date of Creation:
1993
Title:
How to handle objections : module 2.
Description:
Videocassette ; 1/2 in.
Number of similar titles:
5
Variant title:
How to handle objections : module 2.
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Telephone "Doctor," Inc. (34 documents)
example document: What's wrong with this picture?
example document: What's wrong with this picture?
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How to handle objections
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000942869 / 1999-06-03
Date of Publication:
September 30, 1993
Date of Creation:
1993
Title:
How to handle objections : module 1.
Description:
Videocassette ; 1/2 in.
Number of similar titles:
5
Variant title:
How to handle objections : module 1.
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
How to handle objections
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000942872 / 1999-06-03
Date of Publication:
September 30, 1993
Date of Creation:
1993
Title:
How to handle objections : module 3.
Description:
Videocassette ; 1/2 in.
Number of similar titles:
5
Variant title:
How to handle objections : module 3.
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
From curt to courteous 3.0
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000947620 / 1999-06-01
Date of Publication:
January 5, 1999
Date of Creation:
1999
Title:
From curt to courteous 3.0.
Basis of Claim:
New Matter: additional footage.
Previous Registration:
Prev. reg. 1995, PA 697-513.
Series:
Telephone "Doctor" ; no. 3
Description:
Videocassette ; 1/2 in.
Other Title:
Telephone"Doctor" ; no. 3
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Six cardinal rules of customer service
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000947621 / 1999-06-01
Date of Publication:
January 10, 1998
Date of Creation:
1998
Title:
Six cardinal rules of customer service.
Application Title:
Hall of shame.
Edition:
Version 2.0.
Basis of Claim:
New Matter: additional footage.
Previous Registration:
Prev. reg. 1989, PA 421-170.
Series:
Telephone "Doctor"
Description:
Videocassette ; 1/2 in.
Number of similar titles:
3
Other Title:
Cardinal rules of customer service
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
How to handle objections
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000947622 / 1999-06-01
Date of Publication:
December 15, 1998
Date of Creation:
1998
Title:
How to handle objections
Basis of Claim:
New Matter: editing of preexisting footage.
Description:
Videocassette ; 1/2 in.
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Determining caller needs
Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000947624 / 1999-06-01
Date of Publication:
April 1, 1999
Date of Creation:
1999
Title:
Determining caller needs.
Edition:
Version 2.0.
Basis of Claim:
New Matter: additional footage.
Previous Registration:
Prev. reg. 1994, PA 714-082.
Description:
Videocassette ; 1/2 in.
Number of similar titles:
3
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Basic basic telephone skills
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003462777 / 1993-01-08
Date of Publication:
September 1, 1992
Date of Creation:
1992
Title:
Basic basic telephone skills : participant's workbook.
Number of similar titles:
4
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Basic basic telephone skills
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003462903 / 1993-01-08
Date of Publication:
September 1, 1992
Date of Creation:
1992
Title:
Basic basic telephone skills : no. 9 : leader's guide.
Number of similar titles:
4
Variant title:
Basic basic telephone skills : no. 9
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
"Telephone tennis" how to stop telephone tennis or getting value out of every telephone call
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003567072 / 1993-06-01
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
"Telephone tennis" how to stop telephone tennis or getting value out of every telephone call : leader's guide.
Basis of Claim:
New Matter: updating.
Previous Registration:
Prev. reg. as How to avoid telephone tennis or getting value out of every phone call.
Description:
1 v.
Other Title:
How to avoid telephone tennis or getting value out of every phone call
Copyright Claimant:
Telephone "Doctor," Inc.
Authorship on Application:
Telephone "Doctor," Inc. (original work) and Center for Business, Industry & Labor, Saint Louis Community College (revisions), employers for hire.
Names:
Saint Louis Community College. Center for Business, Industry & Labor
Telephone "Doctor," Inc. (34 documents)
example document: How to avoid telephone tennis
Telephone "Doctor," Inc. (34 documents)
example document: How to avoid telephone tennis
Emotional leakage
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003567318 / 1993-06-01
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
Emotional leakage : How to avoid emotional leakage or getting mad at Peter and not taking it out on Paul : leader's guide.
Basis of Claim:
New Matter: updating.
Previous Registration:
Prev. reg.
Description:
1 v.
Number of similar titles:
1
Other Title:
How to avoid emotional leakage or getting mad at Peter and not taking it out on Paul
Copyright Claimant:
Telephone "Doctor," Inc.
Authorship on Application:
Center for Business, Industry & Labor, Saint Louis Community College (revisions) and Telephone "Doctor," Inc. (original work), employers for hire.
Names:
Saint Louis Community College. Center for Business, Industry & Labor
Telephone "Doctor," Inc. (34 documents)
example document: Five forbidden phrases, updated
Telephone "Doctor," Inc. (34 documents)
example document: Five forbidden phrases, updated
Welcome guest
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003567319 / 1993-06-01
Date of Publication:
January 1, 1992
Date of Creation:
1992
Title:
Welcome guest : How to treat every caller as a welcome guest or whoever answer is the company : leader's guide.
Basis of Claim:
New Matter: updating.
Previous Registration:
Prev. reg.
Description:
1 v.
Number of similar titles:
27
Similar Title:
Other Title:
How to treat every caller as a welcome guest or whoever answer is the company
Copyright Claimant:
Telephone "Doctor," Inc.
Authorship on Application:
Center for Business, Industry & Labor, Saint Louis Community College (revisions) and Telephone "Doctor," Inc. (original work), employers for hire.
Names:
Saint Louis Community College. Center for Business, Industry & Labor
Telephone "Doctor," Inc. (34 documents)
example document: Five forbidden phrases, face to face
Telephone "Doctor," Inc. (34 documents)
example document: Five forbidden phrases, face to face
How to avoid emotional leakage
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004087424 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to avoid emotional leakage : workbook : another you-can-do-it! telephone skills/customer service course from Telephone "Doctor."
Application Title:
Emotional leakage: how to avoid emotional leakage, or getting mad at Peter and not taking it out on Paul.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1992, TX 3-356-942.
Description:
24 p.
Number of similar titles:
4
Variant title:
How to avoid emotional leakage : workbook
Other Title:
Emotional leakage: how to avoid emotional leakage, or getting mad at Peter and not taking it out on Paul
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Telephone "Doctor," Inc. (34 documents)
example document: How to avoid emotional leakage
Telephone "Doctor."
example document: How to avoid emotional leakage
Telephone "Doctor."
How to treat every caller as a welcome guest
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004087425 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to treat every caller as a welcome guest : leader's guide.
Application Title:
Whoever answers is the company.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1993, TX 3-522-899 & TX 3-567-319.
Description:
24 p.
Number of similar titles:
4
Other Title:
Whoever answers is the company
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
How to avoid emotional leakage
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004133160 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to avoid emotional leakage : leader's guide.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1993, TX 3-522-897 & TX 3-567-318.
Description:
24 p.
Number of similar titles:
4
Copyright Claimant:
Telephone "Doctor", Inc.
Names:
How to stop telephone tennis
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157622 / 1995-10-30
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to stop telephone tennis : leader's guide.
Application Title:
"Telephone tennis"--how to stop telephone tennis, or Getting the value out of every telephone call (leader's guide)
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1993, TX 3-522-898 & TX 3-567-072.
Series:
Telephone "Doctor" presents
Description:
24 p.
Number of similar titles:
2
Other Title:
Getting the value out of every telephone call (leader's guide)
"Telephone tennis"--how to stop telephone tennis
Telephone"Doctor" presents
"Telephone tennis"--how to stop telephone tennis
Telephone"Doctor" presents
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Telephone "Doctor," Inc. (34 documents)
example document: How to treat every caller as a welcome guest
example document: How to treat every caller as a welcome guest
How to stop telephone tennis
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157623 / 1995-10-30
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
How to stop telephone tennis : workbook.
Application Title:
Telephone tennis--how to stop telephone tennis, or Getting the value out of every telephone call (participant's guide)
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-356-943.
Series:
Telephone "Doctor" presents
Description:
24 p.
Number of similar titles:
2
Other Title:
Getting the value out of every telephone call (participant's guide)
Telephone tennis--how to stop telephone tennis
Telephone"Doctor" presents
Telephone tennis--how to stop telephone tennis
Telephone"Doctor" presents
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
We are customers to each other
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157624 / 1995-10-30
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
We are customers to each other : workbook.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-355-440.
Series:
Telephone "Doctor" presents
Description:
24 p.
Number of similar titles:
6
Other Title:
Telephone"Doctor" presents
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Basic basic telephone skills
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157625 / 1995-10-30
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Basic basic telephone skills : workbook.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1993, TX 3-462-777.
Series:
Telephone "Doctor" presents
Description:
24 p.
Number of similar titles:
4
Other Title:
Telephone"Doctor" presents
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Proactive customer service
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157626 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Proactive customer service : leader's guide.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1991, TX 3-129-502, 1992, TX 3-348-024.
Series:
Telephone "Doctor" presents ; no. 8
Description:
24 p.
Number of similar titles:
6
Other Title:
Telephone"Doctor" presents ; no. 8
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Proactive customer service
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004157627 / 1995-10-27
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Proactive customer service : workbook.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1992, TX 3-348-025.
Series:
Telephone "Doctor" presents ; no. 8
Description:
24 p.
Number of similar titles:
6
Other Title:
Telephone"Doctor" presents ; no. 8
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Determining caller needs
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004158088 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Determining caller needs : listening skills and questioning techniques : workbook.
Series:
[The Telephone "Doctor" ; no. 2]
Description:
28 p.
Number of similar titles:
3
Other Title:
The Telephone "Doctor" ; no. 2
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
From curt to courteous
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004158089 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
From curt to courteous : a "Business Friendly" program : leader's guide.
Basis of Claim:
New Matter: 60% new text material.
Previous Registration:
Prev. reg. 1986, TX 1-777-573 & 1992, TX 3-348-634.
Series:
[The Telephone "Doctor" ; no. 3]
Description:
24 p.
Number of similar titles:
6
Other Title:
The Telephone "Doctor" ; no. 3
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
On follow-up
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004158090 / 1995-10-25
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
On follow-up : leader's guide.
Basis of Claim:
New Matter: 25% new text material.
Previous Registration:
Prev. reg. 1993, TX 3-567-063 & TX 3-600-286.
Series:
[The Telephone "Doctor" ; no. 4]
Description:
24 p.
Number of similar titles:
2
Other Title:
The Telephone "Doctor" ; no. 4
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
Basic basic telephone skills
Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004162152 / 1995-10-30
Date of Publication:
February 1, 1995
Date of Creation:
1995
Title:
Basic basic telephone skills : no. 9 : leader's guide.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. 1993, TX 3-462-903.
Series:
Complete customer service/telephone skills library ; no. 16
Description:
24 p.
Number of similar titles:
4
Variant title:
Basic basic telephone skills : no. 9 : leader's guide
Other Title:
Complete customer service/telephone skills library ; no. 16
Copyright Claimant:
Telephone "Doctor," Inc.
Names:
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