The customer is king ; Effective financial management ; Practical business planning ; Employee selection, education, and retention



The customer service toolkit

Type of Work:
Multimedia kit
Registration Number / Date:
PA0001347005 / 2006-10-16
Date of Publication:
August 1, 2006
Date of Creation:
2006
Title:
The customer service toolkit.
Copyright Note:
Cataloged from appl. only.
Copyright Claimant:
CRM Learning, LP
Notes:
Video production, text & audio material.
Authorship on Application:
video production, text & audio material: CRM Learning, LP, employer for hire.
Names:
CRM Learning, LP

Copyrights records by CRM Learning, LP

The customer comes second

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003325297 / 1992-05-28
Date of Publication:
April 7, 1992
Date of Creation:
1991
Title:
The customer comes second : and other secrets of exceptional service / Hal F. Rosenbluth and Diane McFerrin Peters.
Edition:
1st ed.
Description:
1 v.
Variant title:
The customer comes second : and other secrets of exceptional service
Copyright Claimant:
Hal F. Rosenbluth & Diane McFerrin
Names:
Diane McFerrin Peters
Diane McFerrin
Hal F. Rosenbluth (3 documents)
example document: Good company

The customer

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003477652 / 1992-12-30
Date of Publication:
November 23, 1992
Date of Creation:
1992
Title:
The customer / author, John Allan.
Application Title:
CRM eleven unit set & guide.
Copyright Note:
C.O. correspondence.
Series:
The competent retail manager ; Retail management ; workbook 6
Imprint:
New York : Pergamon Open Learning, c1992.
Description:
50 p.
Other Title:
The competent retail manager ; NVQ level 3 : Retail management ; workbook 6
Copyright Claimant:
National Retail Training Council (NRTC) (employer for hire)
Names:
John Allan
National Retail Training Council
NRTC

The customer service competency model

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003538736 / 1993-04-21
Date of Publication:
September 1, 1991
Date of Creation:
1991
Title:
The customer service competency model : a professional profile.
Description:
26 p. + insert.
Copyright Claimant:
Minnesota Mining and Manufacturing Company (3M)
Names:
Minnesota Mining and Manufacturing Company

Copyrights records by Minnesota Mining and Manufacturing Company

3M

Copyrights records by 3M

The customer is king ; Effective financial management ; Practical business planning ; Employee selection, education, and retention

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003620326 / 1993-08-02
Date of Publication:
July 28, 1993
Date of Creation:
1993
Title:
The customer is king ; Effective financial management ; Practical business planning ; Employee selection, education, and retention.
Application Title:
Profitability U.
Description:
4 v.
Variant title:
The customer is king
Other Title:
Effective financial management
Practical business planning
Employee selection, education, and retention
Copyright Claimant:
Graphic Arts Sales Foundation & International Paper Company
Names:
Graphic Arts Sales Foundation (5 documents)
example document: Profitability U

Copyrights records by Graphic Arts Sales Foundation

International Paper Company

Copyrights records by International Paper Company

The customer driven company

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003669911 / 1993-12-01
Date of Publication:
March 29, 1991
Date of Creation:
1990
Title:
The customer driven company : moving from talk to action / Richard C. Whiteley.
Imprint:
Reading, MA : Addison-Wesley Pub. Co., c1991.
Description:
308 p.
Copyright Claimant:
Forum Corporation
Names:
Richard C. Whiteley
Forum Corporation

Copyrights records by Forum Corporation

The customer service DISCovery system

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003743700 / 1995-09-13
Date of Publication:
September 1, 1995
Date of Creation:
1995
Title:
The customer service DISCovery system : a workshop program to learn how to identify customer styles, build positive attitudes, energize communication skills.
Basis of Claim:
New Matter: new text & compilation.
Previous Registration:
Appl. states no claim made in materials copyrighted by Target Training International, Ltd.
Description:
4 v. + card.
Copyright Claimant:
On-Site Companies, Inc.--International
Names:
On-Site Companies, Inc.--International (1 documents)
example document: The conflict resolution DISCovery system

The customer is always right

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004292050 / 1996-06-03
Date of Publication:
April 4, 1996
Date of Creation:
1996
Title:
The customer is always right : thought provoking insights on the importance of customer satisfaction from today's business leaders / compiled by Armen J. Kabodian.
Imprint:
New York : McGraw-Hill, c1996.
Description:
153 p.
Copyright Claimant:
McGraw-Hill, Inc.
Names:
Armen J. Kabodian
McGraw-Hill, Inc. (7481 documents)
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The customer is CEO

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004496683 / 1997-03-03
Date of Publication:
February 19, 1997
Date of Creation:
1997
Title:
The customer is CEO : how to measure what your customers want--and make sure they get it / Forler Massnick.
Copyright Note:
C.O. correspondence.
Imprint:
New York : AMACOM, c1997.
Description:
239 p.
Copyright Claimant:
Forler Massnick
Names:
Forler Massnick

The customer loyalty pyramid

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004767339 / 1998-05-06
Date of Publication:
November 24, 1997
Date of Creation:
1997
Title:
The customer loyalty pyramid / Michael W. Lowenstein.
Basis of Claim:
New Matter: additional material.
Previous Registration:
Preexisting material: some ill.
Imprint:
Westport, CT : Quorum Books, 1997.
Description:
255 p.
Copyright Claimant:
Michael W. Lowenstein, 1942-
Names:
Michael W. Lowenstein 1942-

The customer service pro

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005092525 / 1999-11-19
Date of Publication:
November 25, 1999
Date of Creation:
1999
Title:
The customer service pro.
Description:
14 p.
Copyright Claimant:
Joseph Yurkin, 1960-
Names:
Joseph Yurkin 1960-

The customer service training tool kit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005092534 / 1999-11-26
Date of Publication:
October 6, 1999
Date of Creation:
1999
Title:
The customer service training tool kit : 60 activities for delivering super service to customers / Val Gee, Jeff Gee.
Imprint:
New York : McGraw-Hill, c2000.
Description:
365 p.
Variant title:
The customer service training tool kit : 60 activities for delivering super service to customers
Copyright Claimant:
McGraw-Hill Companies
Names:
Jeff Gee
Val Gee
McGraw-Hill Companies (107 documents)
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The customer and supplier innovation team guidebook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005102097 / 2000-04-12
Date of Publication:
March 24, 2000
Date of Creation:
2000
Title:
The customer and supplier innovation team guidebook / Patrick H. Norausky.
Imprint:
Milwaukee : ASQ Quality Press, c2000.
Description:
259 p.
Copyright Claimant:
American Society for Quality
Names:
Patrick H. Norausky 1938-
American Society for Quality (94 documents)
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The customer value imperative

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005112241 / 1999-12-13
Date of Publication:
December 3, 1999
Date of Creation:
1999
Title:
The customer value imperative : creating shareholder value through consumer credit portfolio management : an industry best practices report.
Description:
112 p.
Copyright Claimant:
Robert Morris Associates (RMA)
Names:
RMA

Copyrights records by RMA

Robert Morris Associates

Copyrights records by Robert Morris Associates

The customer-center enterprise

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005114555 / 1999-12-22
Date of Publication:
November 1, 1999
Date of Creation:
1999
Title:
The customer-center enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.
Previous Registration:
Appl. states entire work is new except some figures from other sources.
Imprint:
New York : McGraw-Hill., c2000 [1999]
Description:
247 p.
Copyright Claimant:
Harvey Thompson
Names:
Harvey Thompson

The customer marketing method

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005235044 / 2000-06-22
Date of Publication:
March 27, 2000
Date of Creation:
1999
Title:
The customer marketing method / Jay Curry, with Adam Curry.
Imprint:
New York : Free Press, c2000.
Description:
244 p.
Copyright Claimant:
Customer Marketing Institute, BV (employer for hire)
Names:
Jay Curry
Adam Curry
Customer Marketing Institute, BV

The customer differential

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005292230 / 2001-03-08
Date of Publication:
February 2, 2001
Date of Creation:
2001
Title:
The customer differential : the complete guide to implementing customer relationship management / Melinda Nykamp.
Imprint:
New York : American Management Assn, c2001.
Description:
212 p.
Copyright Claimant:
Melinda Nykamp, Nykamp Consulting Group
Names:
Melinda Nykamp
Nykamp Consulting Group

The customer service program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005384294 / 2001-05-24
Date of Publication:
September 1, 1999
Date of Creation:
1999
Title:
The customer service program : trainer's guide and participant workbooks.
Description:
1 v.
Copyright Claimant:
Signum, Inc.
Names:
Signum, Inc.

The customer delight principle

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005428444 / 2001-08-08
Date of Publication:
July 20, 2001
Date of Creation:
2001
Title:
The customer delight principle : exceeding customers' expectations for bottom-line success / Timothy Keiningham and Terry Vavra.
Imprint:
Chicago : McGraw-Hill, c2001.
Description:
192 p.
Copyright Claimant:
Timothy L. Keiningham & Terry G. Vavra
Names:
Timothy L. Keiningham
Terry G. Vavra

The customer's path to loyalty

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005628742 / 2002-12-23
Date of Publication:
December 4, 2002
Date of Creation:
2002
Title:
The customer's path to loyalty : a partial test of the relationships of prior experience, justice, and customer satisfaction.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
The customer's path to loyalty : a partial test of the relationships of prior experience, justice, and customer satisf
Copyright Claimant:
Denver Eugene Severt
Notes:
Electronic registration.
Authorship on Application:
entire text: Denver Eugene Severt.
Names:
Denver Eugene Severt

The customer care and contact center handbook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005659160 / 2002-11-21
Date of Publication:
November 13, 2002
Date of Creation:
2002
Title:
The customer care and contact center handbook / Garry Schultz.
Imprint:
Milwaukee : ASQ Quality Press, c2003.
Description:
271 p.
Copyright Claimant:
American Society for Quality
Names:
Garry Schultz 1958-
American Society for Quality

The customer comes second

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005669857 / 2003-02-04
Date of Publication:
September 1, 2002
Date of Creation:
2002
Title:
The customer comes second : put your people first and watch'em kick butt / Hal F. Rosenbluth and Diane McFerrin Peters.
Basis of Claim:
New Matter: rev. & updated.
Previous Registration:
Prev. reg. 1992, TX 3-325-297.
Imprint:
New York : HarperBusiness, c2002.
Description:
284 p.
Copyright Claimant:
Hal F. Rosenbluth & Diane McFerrin Peters
Names:
Hal F. Rosenbluth (3 documents)
example document: Corporate salmon
Diane McFerrin Peters (3 documents)
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The customer management system

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0005725226 / 2002-08-26
Date of Publication:
August 1, 2002
Date of Creation:
2002
Title:
The customer management system.
Description:
CD-ROM + Printout of computer source codes.
Copyright Claimant:
ForeSite Technologies, Inc.
Notes:
Computer program.
Names:
ForeSite Technologies, Inc.

The customer

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005951198 / 2004-03-03
Date of Publication:
January 15, 2004
Date of Creation:
2003
Title:
The customer : you deserve customer satisfaction / by Gerald Mark Breen.
Edition:
Rev. 12/19/03.
Rights and Permissions:
Rights & permissions info. on original appl. in C.O.
Imprint:
[Bloomington, IN] : 1stBooks Library, c2004.
Description:
218 p.
Copyright Claimant:
Gerald Mark Breen
Names:
Gerald Mark Breen

The customer loyalty solution

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006017547 / 2004-08-24
Date of Publication:
January 17, 2003
Date of Creation:
2003
Title:
The customer loyalty solution : what works (and what doesn't) in customer loyalty programs / Arthur Middleton Hughes.
Basis of Claim:
New Matter: some text, tables & figures.
Imprint:
New York : McGraw-Hill, c2003.
Description:
364 p.
Variant title:
The customer loyalty solution : what works (and what doesn't) in customer loyalty programs
Copyright Claimant:
Arthur Middleton Hughes
Names:
Arthur Middleton Hughes

The customer service intervention

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006064795 / 2004-10-27
Date of Publication:
January 1, 2004
Date of Creation:
2004
Title:
The customer service intervention : bottom-line tactics for front-line managers / by Carolyn A. Martin & Bruce Tulgan.
Copyright Note:
C.O. correspondence.
Imprint:
Amherst, MA : HRD Press, c2003.
Description:
176 p.
Copyright Claimant:
Bruce Tulgan
Names:
Carolyn A. Martin
Bruce Tulgan (2 documents)
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The customer service professional

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006111410 / 2005-01-10
Date of Publication:
November 26, 2004
Date of Creation:
2004
Title:
The customer service professional : a complete guide to excellence / Michael Prendes.
Rights and Permissions:
Rights & permissions info. on original appl. in C.O.
Imprint:
Santa Monica, CA : New Perspective Business Management Consultants, c2004.
Description:
155 p.
Variant title:
The customer service professional : a complete guide to excellence
Copyright Claimant:
Michael A. Prendes
Names:
Michael A. Prendes

The customer service activity book

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006186930 / 2005-06-03
Date of Publication:
April 30, 2005
Date of Creation:
2005
Title:
The customer service activity book : 50 activities for inspiring exceptional service.
Basis of Claim:
New Matter: rev. ed.
Previous Registration:
Preexisting material: 50 activities for achieving excellent customer service.
Copyright Note:
Cataloged from appl. only.
Other Title:
50 activities for achieving excellent customer service.
Copyright Claimant:
Darryl S. Doane & Rose D. Sloat
Authorship on Application:
entire text: Darryl S. Doane & Rose D. Sloat.
Names:
Darryl S. Doane (3 documents)
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Rose D. Sloat

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The customer loyalty challenge conference

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000505970 / 1991-12-27
Date of Creation:
1991
Title:
The customer loyalty challenge conference.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
David L. Stum, 1945-
Notes:
Includes participant guide.
Names:
David L. Stum 1945-

The customer loyalty readiness survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000510246 / 1991-12-30
Date of Creation:
1991
Title:
The customer loyalty readiness survey : measuring internal readiness to win customer loyalty : administrative guide.
Application Title:
Loyalty readiness survey.
Copyright Note:
C.O. correspondence.
Other Title:
Loyalty readiness survey
Copyright Claimant:
David L. Stum, 1945-
Names:
David L. Stum 1945-
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