Achieving extraordinary customer relations skills and strategies for South Trust Bank



Achieving extraordinary customer relations for education

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PAu001462058 / 1990-08-24
Date of Creation:
1989
Title:
Achieving extraordinary customer relations for education.
Basis of Claim:
New Matter: "script and some new footage."
Previous Registration:
Some footage prev. reg. 1988, PA 410-923.
Description:
1 videocassette + 86 p.
Copyright Claimant:
Kaset International
Names:
Kaset International

Copyrights records by Kaset International

Achieving extraordinary customer relations

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000483131 / 1990-08-24
Date of Publication:
May 7, 1990
Date of Creation:
1989
Title:
Achieving extraordinary customer relations.
Basis of Claim:
New Matter: "script and some new footage."
Previous Registration:
Some footage prev. reg. 1988, PA 410-923.
Description:
1 videocassette.
Copyright Claimant:
Kaset International
Names:
Kaset International (49 documents)
example document: Building customer loyalty

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870932 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations : skills and strategies for GMAC Financial Services.
Edition:
2nd ed.
Description:
4 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Facilitators guide & booklet.
Names:
Times-Mirror

Copyrights records by Times-Mirror

Kaset International

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870933 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations : skills and strategies for Health Services Foundation.
Description:
3 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Facilitators guide & booklet.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870934 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations : skills and strategies for ICS Learning Systems.
Edition:
2nd ed.
Description:
154 p.
Variant title:
Achieving extraordinary customer relations : skills and strategies for ICS Learning Systems
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving exceptional customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870935 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving exceptional customer relations : skills and strategies for Telecom Mobile.
Application Title:
Achieving extraordinary customer relations for New Zealand Telecom Mobile.
Edition:
2nd ed.
Description:
154 p.
Variant title:
Achieving exceptional customer relations : skills and strategies for Telecom Mobile
Other Title:
Achieving extraordinary customer relations for New Zealand Telecom Mobile
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations skills and strategies for South Trust Bank

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870937 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations skills and strategies for South Trust Bank.
Description:
154 p.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations at SaskPower

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870938 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations at SaskPower.
Description:
3 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving elegant customer relations for Texaco

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870939 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving elegant customer relations for Texaco.
Description:
154 p.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving exceptional customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000870940 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving exceptional customer relations : skills and strategies for legal & general.
Edition:
2nd ed.
Description:
3 v.
Variant title:
Achieving exceptional customer relations : skills and strategies for legal & general
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

A focus on service: customers relations skills for JCPenney Credit Associates

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000871851 / 1997-12-05
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
A focus on service: customers relations skills for JCPenney Credit Associates.
Description:
Kit.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations skills and strategies call centers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000878544 / 1998-01-07
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations skills and strategies call centers.
Description:
3 v.
Copyright Claimant:
Times-Mirror d.b.a Kaset International
Notes:
Text & artwork.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations for financial institutions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000878579 / 1997-12-12
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations for financial institutions .
Description:
124 p.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000878583 / 1997-12-12
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations : Skills and strategies for LDDS World Com.
Description:
154 p.
Other Title:
Skills and strategies for LDDS World Com
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations for call centers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000878595 / 1997-12-12
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations for call centers.
Description:
140 p.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
2nd ed.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000878596 / 1997-12-12
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations : Skills and strategies for BMA services.
Description:
151 p.
Other Title:
Skills and strategies for BMA services
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
2nd ed.
Names:
Times-Mirror
Kaset International

Sales through extraordinary service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949211 / 1998-01-07
Date of Publication:
January 15, 1989
Date of Creation:
1996
Title:
Sales through extraordinary service : for financial institutions.
Edition:
Facilitator guide.
Basis of Claim:
New Matter: revisions.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Educational program.
Names:
Times-Mirror
Kaset International

Success through service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949212 / 1998-01-07
Date of Publication:
December 15, 1996
Date of Creation:
1996
Title:
Success through service : for financial institutions.
Edition:
Facilitator guide.
Basis of Claim:
New Matter: revisions.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Educational program.
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations skills and strategies

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949213 / 1998-01-07
Date of Publication:
January 15, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations skills and strategies : for healthcare.
Basis of Claim:
New Matter: revisions.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Educational program.
Names:
Times-Mirror
Kaset International

Managing extraordinary service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949214 / 1998-01-08
Date of Publication:
June 15, 1989
Date of Creation:
1989
Title:
Managing extraordinary service.
Edition:
3rd ed.
Basis of Claim:
New Matter: new & rev. text & new graphics.
Previous Registration:
Appl. states some material is preexisting.
Copyright Note:
C.O. correspondence.
Description:
3 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Keeping the skills alive

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949215 / 1998-01-08
Date of Publication:
January 14, 1995
Date of Creation:
1996
Title:
Keeping the skills alive : a coach's tool kit.
Copyright Note:
C.O. correspondence.
Description:
4 v.
Variant title:
Keeping the skills alive : a coach's tool kit
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Achieving excellent customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949216 / 1997-11-04
Date of Publication:
August 15, 1993
Date of Creation:
1993
Title:
Achieving excellent customer relations : skills and strategies for American Express.
Application Title:
Achieving extraordinary customer relations : skills and strategies for American Express (UK English)
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Appl. states some text is preexisting.
Copyright Note:
C.O. correspondence.
Description:
2 v.
Other Title:
Achieving extraordinary customer relations
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Motivating for extraordinary service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949218 / 1998-01-08
Date of Publication:
September 15, 1994
Date of Creation:
1994
Title:
Motivating for extraordinary service.
Edition:
2nd ed.
Basis of Claim:
New Matter: revised & additional text.
Previous Registration:
Appl. states some material is preexisting.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International

Self-study for AAA

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000949439 / 1998-01-08
Date of Publication:
January 15, 1995
Date of Creation:
1995
Title:
Self-study for AAA.
Basis of Claim:
New Matter: rev. & additional text.
Previous Registration:
Appl. states some material is preexisting.
Copyright Note:
C.O. correspondence.
Description:
2 v.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Notes:
Text.
Names:
Times-Mirror
Kaset International (49 documents)
example document: Building customer loyalty

Customer care

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000957416 / 1998-01-08
Date of Publication:
October 4, 1996
Date of Creation:
1996
Title:
Customer care : skills and strategies for healthcare.
Basis of Claim:
New Matter: rev. & additional text, instructional guide & new video.
Previous Registration:
Some text & instructional guide preexisting.
Copyright Note:
C.O. correspondence.
Description:
Kit.
Variant title:
Customer care : skills and strategies for healthcare
Copyright Claimant:
Times-Mirror d.b.a. Kaset International
Names:
Times-Mirror
Kaset International

Managing the collections experience for telecommunication

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000965912 / 1999-11-24
Date of Publication:
December 31, 1969
Date of Creation:
1991
Title:
Managing the collections experience for telecommunication.
Basis of Claim:
New Matter: rev. & additional text, instructional guide, video & artwork.
Previous Registration:
Some text, instructional guide & artwork preexisting.
Copyright Note:
C.O. correspondence.
Description:
Kit.
Copyright Claimant:
Times-Mirror d.b.a. Kaset International (employer for hire)
Names:
Times-Mirror
Kaset International

Achieving extraordinary customer relations through sales Chase

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004913671 / 1998-12-18
Date of Publication:
October 3, 1996
Date of Creation:
1996
Title:
Achieving extraordinary customer relations through sales Chase.
Description:
1 v.
Copyright Claimant:
Times Mirror d.b.a. Achieve Global, Inc.
Names:
Times Mirror (14 documents)
example document: Nutrition and diet therapy

Copyrights records by Times Mirror

Achieve Global, Inc.

Copyrights records by Achieve Global, Inc.

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005000938 / 1998-12-18
Date of Publication:
June 2, 1997
Date of Creation:
1997
Title:
Achieving extraordinary customer relations : service and sales : reference guide.
Description:
Multiple volumes.
Variant title:
Achieving extraordinary customer relations : service and sales : reference guide
Copyright Claimant:
Times Mirror d.b.a. AchieveGlobal, Inc.
Names:
Times Mirror (14 documents)
example document: Anatomy and physiology
AchieveGlobal, Inc. (15 documents)
example document: Professional selling skills for retail sales

Copyrights records by AchieveGlobal, Inc.

Achieving extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005237518 / 2000-06-16
Date of Publication:
November 9, 1999
Date of Creation:
1999
Title:
Achieving extraordinary customer relations : skills and strategies for Procter & Gamble, CFS : facilitator guide.
Basis of Claim:
New Matter: major revision.
Description:
Sheets.
Variant title:
Achieving extraordinary customer relations : skills and strategies for Procter & Gamble, CFS : facilitator guide.
Copyright Claimant:
AchieveGlobal, Inc.
Names:
AchieveGlobal, Inc. (15 documents)
example document: Professional selling skills for retail sales
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