FAST manager-led skills training, FAST handouts and step-by-step, Delighting customers



Customers first selling skills video 3.5

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0001257103 / 2005-02-16
Date of Publication:
February 9, 2005
Date of Creation:
2005
Title:
Customers first selling skills video 3.5.
Basis of Claim:
New Matter: video.
Previous Registration:
Previously registered script. Prev. Reg. 2004, TX 6-029-354.
Description:
Videocassette ; 1/2 in.
Other Title:
CFSS video 3.5 for Verizon Wireless
Copyright Claimant:
Customer Focus, Inc.
Authorship on Application:
script writer, producer: Customer Focus, Inc., employer for hire.
Names:
Customer Focus, Inc.

Copyrights records by Customer Focus, Inc.

Delighting customers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004483393 / 1996-12-09
Date of Publication:
October 1, 1996
Date of Creation:
1996
Title:
Delighting customers : participant workbook.
Application Title:
Delighting customers.
Copyright Note:
C.O. correspondence.
Description:
109 p. + sheets.
Variant title:
Delighting customers : participant workbook
Other Title:
Delighting customers
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

PCS selling skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004483394 / 1996-12-09
Date of Publication:
August 5, 1996
Date of Creation:
1996
Title:
PCS selling skills : participant workbook.
Application Title:
PCS selling skills; PrimeCo PCS selling skills; Sprint PCS selling skills.
Basis of Claim:
New Matter: updating, editing & additions.
Previous Registration:
Professional wireless sellings skills preexisting.
Copyright Note:
C.O. correspondence.
Description:
195 p. + sheets.
Variant title:
PCS selling skills : participant workbook
Other Title:
PCS selling skills
PrimeCo PCS selling skills
Sprint PCS selling skills
Professional wireless sellings skills
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

PCS business selling skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004484494 / 1997-05-02
Date of Publication:
December 2, 1996
Date of Creation:
1996
Title:
PCS business selling skills : participant workbook.
Copyright Note:
C.O. correspondence.
Imprint:
Roswell, GA : Customer Focus, c1996.
Description:
195 p.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Indirect retail PCs sales training

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004522398 / 1996-12-09
Date of Publication:
August 5, 1996
Date of Creation:
1996
Title:
Indirect retail PCs sales training.
Application Title:
Retail PCs sales training; Indirect PCs retail sales training.
Previous Registration:
Professional wireless selling skills preexisting.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Other Title:
Retail PCs sales training
Indirect PCs retail sales training
Professional wireless selling skills
Copyright Claimant:
Customer Focus, Inc. adaptation, new content, updating, editing.
Names:
Customer Focus, Inc.

Verizon Wireless customer first selling skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005713081 / 2003-04-24
Date of Publication:
October 20, 2000
Date of Creation:
2003
Title:
Verizon Wireless customer first selling skills : participant kit.
Application Title:
Customer first selling skills.
Edition:
Version 2.1.
Basis of Claim:
New Matter: additional text & editing.
Other Title:
Customer first selling skills.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

VIZUALS

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005714105 / 2003-05-01
Date of Publication:
April 4, 2003
Date of Creation:
2003
Title:
VIZUALS : selling wirelss data services.
Application Title:
VIZUALS: developing needs for wireless data services.
Description:
1 v.
Other Title:
VIZUALS: developing needs for wireless data services
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Service sells!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005718464 / 2003-04-22
Date of Publication:
September 3, 2002
Date of Creation:
2003
Title:
Service sells! : creating complete solutions : participant kit.
Description:
71 p.
Variant title:
Service sells! : creating complete solutions
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Managing retail sales performance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005744749 / 2003-04-15
Date of Publication:
February 19, 2003
Date of Creation:
2003
Title:
Managing retail sales performance : participant kit.
Basis of Claim:
New Matter: new & rev. text and editing.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Delighting customers for call centers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005746331 / 2003-04-25
Date of Publication:
November 21, 2000
Date of Creation:
2000
Title:
Delighting customers for call centers.
Basis of Claim:
New Matter: additions, editing, updating & adaptation.
Previous Registration:
Prev. reg. as Delighting customers, 1996, TX 4-483-393.
Description:
1 v.
Other Title:
Delighting customers
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Facilitating advanced sales training

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005827603 / 2003-10-07
Date of Publication:
September 1, 2003
Date of Creation:
2003
Title:
Facilitating advanced sales training.
Application Title:
FAST.
Description:
1 v.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Delivering the key difference

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005929314 / 2004-03-10
Date of Publication:
June 30, 2003
Date of Creation:
2003
Title:
Delivering the key difference : distinctive service, relentless delivery : participant workbook.
Basis of Claim:
New Matter: additional new text & editing.
Previous Registration:
Prev. reg. 1996, TX 4-483-393.
Description:
109 p.
Variant title:
Delivering the key difference : distinctive service, relentless delivery
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

The gifted trainer

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005944553 / 2004-03-10
Date of Publication:
January 2, 2004
Date of Creation:
2004
Title:
The gifted trainer : participant-trainer kit : conducting and creating skills training, with SHWIRPPA.
Variant title:
The gifted trainer : participant-trainer kit
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

The SAGE coaching system

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005947813 / 2004-03-10
Date of Publication:
January 30, 2004
Date of Creation:
2004
Title:
The SAGE coaching system.
Application Title:
The SAGE.
Description:
2 p.
Copyright Claimant:
Customer Focus, Inc.
Authorship on Application:
compilation: Customer Focus, Inc., employer for hire.
Names:
Customer Focus, Inc.

Saving and taking customers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005948583 / 2004-03-10
Date of Publication:
September 29, 2003
Date of Creation:
2004
Title:
Saving and taking customers : participant handout : FAST 15 : saving and taking customers.
Description:
1 v.
Variant title:
Saving and taking customers : participant handout
Other Title:
FAST 15 : saving and taking customers
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customer first selling skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005960588 / 2004-04-23
Date of Publication:
April 5, 2004
Date of Creation:
2004
Title:
Customer first selling skills : putting customers first : participant kit.
Application Title:
Customer first selling skills 3.0 participant kit ; CFSS, customer first selling skills.
Basis of Claim:
New Matter: additional new text and editing.
Previous Registration:
Prev. reg. 1996, TX 4-483-393 & 2003, TX 5-713-081.
Variant title:
Customer first selling skills : putting customers first
Other Title:
Customer first selling skills 3.0 participant kit
CFSS, customer first selling skills
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

The GIFTed Trainer with SHWIRPPA

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005961464 / 2004-03-08
Date of Publication:
January 2, 2004
Date of Creation:
2004
Title:
The GIFTed Trainer with SHWIRPPA : master trainer guide : conducting and creating skills training.
Description:
1 v.
Variant title:
The GIFTed Trainer with SHWIRPPA : master trainer guide
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customer first selling skills trainer guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005977218 / 2004-04-23
Date of Publication:
April 5, 2004
Date of Creation:
2004
Title:
Customer first selling skills trainer guide.
Application Title:
CFSS.
Basis of Claim:
New Matter: additional text & editing.
Previous Registration:
Prev. reg. 2003, TX 5-713-081 & 1996.
Description:
1 v.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customers first selling skills video scripts

Type of Work:
Dramatic work and accompanying music
Registration Number / Date:
TX0006029354 / 2004-10-21
Date of Publication:
February 20, 2004
Date of Creation:
2004
Title:
Customers first selling skills video scripts : version 3.5.
Application Title:
CFSS video script.
Description:
96 p.
Variant title:
Customers first selling skills video scripts : version 3.5
Other Title:
CFSS video script
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customer first service skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006054406 / 2004-10-21
Date of Publication:
January 29, 2004
Date of Creation:
2004
Title:
Customer first service skills : participant kit.
Application Title:
Customer first service skills for Solectron ; CFSS for Solectron
Basis of Claim:
New Matter: additional new text and editing.
Previous Registration:
Prev. reg. as Service sells! (for Verizon Wireless, 2003, TX 5-718-464.
Other Title:
Customer first service skills for Solectron
CFSS for Solectron
Service sells! (for Verizon Wireless
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Managing retail sales performance video scripts

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006054407 / 2004-10-21
Date of Publication:
April 12, 2004
Date of Creation:
2004
Title:
Managing retail sales performance video scripts : version 3.5.
Application Title:
MRSP video script.
Description:
61 p.
Other Title:
MRSP video script
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Service sells!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006070400 / 2004-10-21
Date of Publication:
November 19, 2002
Date of Creation:
2002
Title:
Service sells! : creating complete solutions participant workbook.
Basis of Claim:
New Matter: additional new text & editing.
Previous Registration:
Prev. reg. 2003, TX 5-718-464.
Description:
1 v.
Other Title:
Service sells! participant kit
Copyright Claimant:
Customer Focus, Inc.
Notes:
Spine ti: Service sells! participant kit.
Names:
Customer Focus, Inc.

Customers first selling skills

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006106273 / 2005-02-15
Date of Publication:
February 4, 2005
Date of Creation:
2005
Title:
Customers first selling skills : putting customers first : trainer guide.
Application Title:
Customers first selling skills 3.5 trainer guide; CFSS for Verizon Wireless.
Basis of Claim:
New Matter: additional new text & editing.
Previous Registration:
Prev. reg. 2004, TX 5-977-218.
Description:
1 v. + CD-ROM.
Variant title:
Customers first selling skills : putting customers first
Other Title:
Customers first selling skills 3.5 trainer guide
CFSS for Verizon Wireless
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

The GIFTed trainer

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006111433 / 2005-02-14
Date of Publication:
February 4, 2005
Date of Creation:
2005
Title:
The GIFTed trainer : 2.0 : participant-trainer kit ; The GIFTed trainer with SHWIRPPA.
Basis of Claim:
New Matter: additions & editing.
Previous Registration:
Prev. reg. 2004, TX 5-944-553.
Variant title:
The GIFTed trainer : 2.0
Other Title:
The GIFTed trainer with SHWIRPPA
Copyright Claimant:
Customer Focus, Inc.
Notes:
Cataloged from appl. only.
Names:
Customer Focus, Inc.

Customers first selling skills 3.5 participant kit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006119079 / 2005-02-15
Date of Publication:
February 4, 2005
Date of Creation:
2005
Title:
Customers first selling skills 3.5 participant kit : CFSS for Verizon wireless.
Basis of Claim:
New Matter: additional new text & editing.
Previous Registration:
Prev. reg. 2004, TX 5-960-588; 2003, TX 5-713-081.
Other Title:
CFSS for Verizon wireless
Copyright Claimant:
Customer Focus, Inc.
Notes:
Cataloged from appl. only.
Names:
Customer Focus, Inc.

Delighting customers 5.0

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006141477 / 2005-03-03
Date of Publication:
February 25, 2005
Date of Creation:
2005
Title:
Delighting customers 5.0 : trainer guide.
Variant title:
Delighting customers 5.0 : trainer guide.
Copyright Claimant:
Customer Focus, Inc.
Notes:
Cataloged from appl. only.
Names:
Customer Focus, Inc.

Creating CEOs

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006150067 / 2005-03-17
Date of Publication:
March 16, 2005
Date of Creation:
2005
Title:
Creating CEOs : participant workbook.
Basis of Claim:
New Matter: additions & editing.
Previous Registration:
Prev. reg. as Delighting customers participant kit: version 5.0, TX 4-483-393, 1996.
Other Title:
Delighting customers participant kit: version 5.0
Copyright Claimant:
Customer Focus, Inc.
Notes:
Cataloging from appl. only.
Names:
Customer Focus, Inc.

Delighting customers 4.0

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006202814 / 2005-03-07
Date of Publication:
February 25, 2005
Date of Creation:
2005
Title:
Delighting customers 4.0 : manager toolkit.
Basis of Claim:
New Matter: additions & revisions.
Copyright Note:
C.O. correspondence.
Cataloged from appl. only.
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customer first telesales triner guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006211420 / 2005-08-30
Date of Publication:
August 29, 2005
Date of Creation:
2005
Title:
Customer first telesales triner guide : CFT trainer guide.
Basis of Claim:
New Matter: additions & editing.
Previous Registration:
Customers first selling skills trainer guide prev. reg. TX 6-106-273.
Copyright Note:
Cataloged from appl. only.
Other Title:
CFT trainer guide.
Customers first selling skills trainer guide
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.

Customer first telesales participant kit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0006218611 / 2005-08-30
Date of Publication:
August 29, 2005
Date of Creation:
2005
Title:
Customer first telesales participant kit.
Application Title:
CFT participant kit.
Basis of Claim:
New Matter: textual additions & editing.
Previous Registration:
Preexisting material: Customers first selling skills participant kit.
Other Title:
Customers first selling skills participant kit
Copyright Claimant:
Customer Focus, Inc.
Names:
Customer Focus, Inc.
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