Customer service representative/personal lines underwriting training manual. By James C. Lullie part 2



Customer services

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002254583 / 1987-12-01
Date of Publication:
July 1, 1987
Date of Creation:
1987
Title:
Customer services.
Copyright Note:
C.O. correspondence.
Description:
folder.
Copyright Claimant:
the Jobscope Corporation
Names:
Jobscope Corporation

Copyrights records by Jobscope Corporation

Customer service's most neglected need--training

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002313222 / 1987-12-24
Date of Publication:
November 15, 1986
Date of Creation:
1986
Title:
Customer service's most neglected need--training : specifically developed for customer service management : How to achieve customer service excellence through training & development.
Copyright Note:
C.O. correspondence.
Imprint:
San Diego : Lizardy Associates, c1987.
Description:
8 p.
Other Title:
How to achieve customer service excellence through training & development
Copyright Claimant:
Andoni Lizardy
Authorship on Application:
entire text: Andoni Lizardy.
Names:
Andoni Lizardy 1947-

Customer service for home builders

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002320960 / 1988-05-20
Date of Publication:
January 9, 1988
Date of Creation:
1988
Title:
Customer service for home builders.
Description:
64 p. + insert.
Copyright Claimant:
National Association of Home Builders
Names:
National Association of Home Builders (56 documents)
example document: Quality management

Copyrights records by National Association of Home Builders

Customer service representative workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002380043 / 1988-02-22
Date of Publication:
March 31, 1987
Date of Creation:
1987
Title:
Customer service representative workshop.
Copyright Note:
C.O. correspondence.
Description:
57 p.
Copyright Claimant:
Bell Atlantic Corporation
Names:
Bell Atlantic Corporation

Copyrights records by Bell Atlantic Corporation

Customer service I

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002406355 / 1988-09-27
Date of Publication:
March 24, 1988
Date of Creation:
1987
Title:
Customer service I.
Description:
3 p.
Copyright Claimant:
Henry M. Brashen
Authorship on Application:
Henry M. Brashen.
Names:
Henry M. Brashen 1948-

Customer service supplement

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002417086 / 1988-09-30
Date of Publication:
August 1, 1988
Date of Creation:
1988
Title:
Customer service supplement.
Edition:
1st ed.
Description:
1 v.
Copyright Claimant:
A S T Research, Inc.
Names:
AST Research, Inc.

Copyrights records by AST Research, Inc.

Customer services procedure guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002512845 / 1989-02-27
Date of Publication:
March 31, 1988
Date of Creation:
1988
Title:
Customer services procedure guide.
Description:
1 v.
Copyright Claimant:
Lomas & Nettleton Information Systems, Inc.
Names:
Lomas & Nettleton Information Systems, Inc. (46 documents)
example document: Mortgage lending control system loan production system planning meeting manual

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Customer service operational package

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002533203 / 1989-03-13
Date of Publication:
January 30, 1986
Date of Creation:
1986
Title:
Customer service operational package.
Copyright Claimant:
SafeCard Services, Inc.
Notes:
Cataloged from appl.
Names:
SafeCard Services, Inc. (15 documents)
example document: Important notice regarding your free calculator

Copyrights records by SafeCard Services, Inc.

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002667975 / 1989-09-25
Date of Publication:
September 1, 1989
Date of Creation:
1989
Title:
Customer service : the invisible product that will bring your customers back.
Description:
7 p.
Copyright Claimant:
National Seminars Group
Names:
National Seminars Group (27 documents)
example document: How to supervise people for the newly appointed supervisor & manager

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Customer service and sales training program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002671652 / 1989-09-28
Date of Publication:
September 20, 1989
Date of Creation:
1989
Title:
Customer service and sales training program.
Description:
1 v.
Copyright Claimant:
Spencer Gifts, Inc.
Names:
Spencer Gifts, Inc.

Copyrights records by Spencer Gifts, Inc.

Customer service/sales administration guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002671653 / 1989-09-28
Date of Publication:
September 20, 1989
Date of Creation:
1989
Title:
Customer service/sales administration guide.
Description:
1 v.
Copyright Claimant:
Spencer Gifts, Inc.
Names:
Spencer Gifts, Inc.

Customer service representative development program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002696313 / 1989-10-06
Date of Publication:
September 17, 1989
Date of Creation:
1989
Title:
Customer service representative development program : trainer's guide.
Copyright Note:
C.O. correspondence.
Description:
165 p.
Copyright Claimant:
CIGNA Corporation
Names:
CIGNA Corporation

Copyrights records by CIGNA Corporation

Customer service audit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002795783 / 1990-03-26
Date of Publication:
June 1, 1989
Date of Creation:
1989
Title:
Customer service audit : a companion instrument to Building customer loyalty.
Description:
1 v.
Other Title:
Building customer loyalty
Copyright Claimant:
Navran Associates
Names:
Navran Associates

Copyrights records by Navran Associates

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002817415 / 1990-05-07
Date of Publication:
December 1, 1989
Date of Creation:
1989
Title:
Customer service.
Basis of Claim:
New Matter: editing revisions.
Previous Registration:
Prev. reg. 1989, TX 2-667-975.
Description:
1 v.
Copyright Claimant:
National Seminars of Canada
Names:
National Seminars of Canada (1 documents)
example document: Powerful communication skills for women

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Customer service reference manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002989904 / 1990-12-19
Date of Publication:
July 31, 1990
Date of Creation:
1990
Title:
Customer service reference manual.
Description:
1 v.
Other Title:
Mortgage loan servicing customer service reference manual
Copyright Claimant:
Lomas Information Systems, Inc.
Notes:
Cover & spine ti.: Mortgage loan servicing customer service reference manual.
Names:
Lomas Information Systems, Inc. (25 documents)
example document: Mortgage loan servicing foreclosure procedures guide

Copyrights records by Lomas Information Systems, Inc.

Customer service in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002994316 / 1991-01-22
Date of Publication:
April 25, 1990
Date of Creation:
1990
Title:
Customer service in health care / Wendy Leebov.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov (15 documents)
example document: Service quality improvement

Copyrights records by Leebov, Wendy

American Hospital Publishing, Inc. (83 documents)
example document: Health promotion programs for older adults

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Customer service survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003054887 / 1990-11-19
Date of Publication:
October 1, 1989
Date of Creation:
1989
Title:
Customer service survey.
Application Title:
Customer service evaluations & surveys.
Copyright Claimant:
Lezlie A. Pickett
Authorship on Application:
Lezlie Anne Pickett.
Names:
Lezlie Anne Pickett 1965-

Customer service telephone techniques

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003080591 / 1991-01-24
Date of Publication:
November 8, 1988
Date of Creation:
1988
Title:
Customer service telephone techniques.
Application Title:
Customer service II.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Other Title:
Telephone sales techniques
Copyright Claimant:
Lynda C. Bader
Copyright Notice:
notice: Clear and Effective Communications
Notes:
Includes Telephone sales techniques.
Authorship on Application:
Lynda C. Bader.
Names:
Lynda C. Bader 1950-
Clear and Effective Communications (2 documents)
example document: Communication skills V

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Customer service makes the difference

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003108817 / 1991-07-15
Date of Publication:
June 14, 1991
Date of Creation:
1991
Title:
Customer service makes the difference : merchant services at the Bank of California.
Description:
1 v.
Copyright Claimant:
the Bank of California, N.A.
Names:
Bank of California, N.A., San Francisco

Customer service in insurance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003125109 / 1991-08-05
Date of Publication:
June 24, 1991
Date of Creation:
1991
Title:
Customer service in insurance : principles and practices / Kenneth Huggins.
Description:
1 v.
Variant title:
Customer service in insurance : principles and practices
Copyright Claimant:
LOMA
Authorship on Application:
entire text: LOMA (LIfe Office Management Association, Inc.), employer for hire.
Names:
Kenneth Huggins (12 documents)
example document: Step one

Copyrights records by Huggins, Kenneth

LIfe Office Management Association, Inc. (2 documents)
example document: Financial services course manual

Customer service in insurance

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003125110 / 1991-08-05
Date of Publication:
July 3, 1991
Date of Creation:
1991
Title:
Customer service in insurance : improving your skills.
Description:
1 v.
Variant title:
Customer service in insurance : improving your skills
Copyright Claimant:
LOMA
Authorship on Application:
entire text: LOMA (LIfe Office Management Association, Inc.), employer for hire.
Names:
LIfe Office Management Association, Inc. (2 documents)
example document: Financial services course manual

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003189875 / 1991-11-06
Date of Publication:
January 15, 1991
Date of Creation:
1991
Title:
Customer service : the G.I.S.T. of customer satisfaction / written by Bob Sommers.
Description:
1 v.
Variant title:
Customer service : the G.I.S.T. of customer satisfaction
Copyright Claimant:
Robert L. Sommers, Jr.
Names:
Sommers, Robert L., Jr., 1958-

Customer service operations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003192991 / 1991-11-21
Date of Publication:
October 2, 1991
Date of Creation:
1991
Title:
Customer service operations : the complete guide / Warren Blanding.
Description:
422 p.
Copyright Claimant:
AMACOM, a division of American Management Association
Names:
Warren Blanding
AMACOM. American Management Association
AMACOM, a division of American Management Association.

Copyrights records by AMACOM, a division of American Management Association.

Customer service marketing

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003195615 / 1991-11-07
Date of Publication:
October 21, 1991
Date of Creation:
1991
Title:
Customer service marketing / Diana C. DuMoulin.
Description:
1 sound cassette.
Copyright Claimant:
Diana Cristaudo DuMoulin
Names:
Diana Cristaudo DuMoulin 1939-

Customer service excellence

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0003284445 / 1992-01-24
Date of Publication:
August 17, 1990
Date of Creation:
1990
Title:
Customer service excellence.
Copyright Note:
C.O. correspondence.
Series:
CoachingPro ; module 14
Description:
printout.
Other Title:
CoachingPro ; module 14
Copyright Claimant:
Bankers Training and Consulting Company
Notes:
Computer program.
Names:
Bankers Training and Consulting Company (27 documents)
example document: Safe deposit boxes

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Customer service quality survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003297771 / 1992-04-13
Date of Publication:
July 1, 1990
Date of Creation:
1990
Title:
Customer service quality survey.
Copyright Claimant:
Rae and Associates
Names:
Rae and Associates

Customer service in local government

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003310832 / 1992-05-06
Date of Publication:
May 1, 1992
Date of Creation:
1992
Title:
Customer service in local government : challenges for planners and managers / by Bruce W. McClendon.
Description:
1 v.
Variant title:
Customer service in local government : challenges for planners and managers
Copyright Claimant:
American Planning Association
Names:
Bruce W. McClendon
American Planning Association

Copyrights records by American Planning Association

Customer service trading desk

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003317508 / 1992-02-04
Date of Publication:
June 21, 1990
Date of Creation:
1990
Title:
Customer service trading desk : trading your MBS easily and profitably.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Federal National Mortgage Association
Names:
Federal National Mortgage Association (354 documents)
example document: Definitional issues in counting the homeless

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003320058 / 1992-05-22
Date of Publication:
September 1, 1991
Date of Creation:
1991
Title:
Customer service : telephone techniques / Richard Barbazette, developer ; Jean Barbazette, editor.
Description:
1 v. + slides.
Variant title:
Customer service : telephone techniques
Copyright Claimant:
Jean F. Barbazette, 1943-
Copyright Notice:
notice: Training Clinic
Names:
Richard Barbazette (3 documents)
example document: Dealing with difficult customers
Jean F. Barbazette 1943-
Training Clinic (3 documents)
example document: Dealing with difficult customers

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003320059 / 1992-05-22
Date of Publication:
September 1, 1991
Date of Creation:
1991
Title:
Customer service : back to basics / Richard Barbazette, developer ; Jean Barbazette, editor.
Description:
1 v. + slides.
Variant title:
Customer service : back to basics
Copyright Claimant:
Jean F. Barbazette, 1943-
Copyright Notice:
notice: Training Clinic
Names:
Richard Barbazette (3 documents)
example document: New employee orientation presentation organizer
Jean F. Barbazette 1943-
Training Clinic (3 documents)
example document: Dealing with difficult customers
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