Service excellence: facilitator's notes. By Nathan/Tyler Productions & Performance Research Associates





Service excellence program

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001929567 / 1986-10-20
Date of Publication:
June 27, 1986
Date of Creation:
1986
Title:
Service excellence program.
Description:
sheets.
Copyright Claimant:
Selin Corporation
Names:
Selin Corporation (6 documents)
example document: Customer service manager's guide

Copyrights records by Selin Corporation



Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002408191 / 1988-09-22
Date of Publication:
January 15, 1988
Date of Creation:
1988
Title:
Service excellence : the customer relations strategy for health care / Wendy Leebov.
Imprint:
Chicago : American Hospital Pub., c1988.
Description:
332 p.
Copyright Claimant:
American Hospital Publishing, Inc.
Copyright Notice:
notice: American Hospital Publishing, Inc., a wholly owned subsidiary of the American Hospital Association
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care

Copyrights records by Leebov, Wendy


American Hospital Association. American Hospital Publishing, Inc. (16 documents)
example document: Internal control of hospital finances

Copyrights records by American Hospital Association. American Hospital Publishing, Inc.


American Hospital Publishing, Inc., a wholly owned subsidiary of the American Hospital Association. (8 documents)
example document: New business development in ambulatory care

Copyrights records by American Hospital Publishing, Inc., a wholly owned subsidiary of the American Hospital Association.



Service excellence; workbook. By Nathan/Tyler Productions & Performance Research Associates

Type of Work:
Non-dramatic literary work
Array
TX0002551255 / 1989-03-17
TX0002073702 / 1987
Title:
Service excellence; workbook. By Nathan/Tyler Productions & Performance Research Associates.
Supplement to Registration:
TX 2-073-702, 1987
Variant title:
Service excellence
Copyright Claimant:
Nathan/Tyler Productions & Performance Research Associates
Authorship on Application:
Nathan/Tyler (on original appl.: Nathan/Tyler Productions)
Names:
Nathan/Tyler Productions (19 documents)
example document: Service excellence

Copyrights records by Nathan/Tyler Productions


Performance Research Associates (7 documents)
example document: Service excellence

Copyrights records by Performance Research Associates


Nathan/Tyler (13 documents)
example document: In search of excellence

Copyrights records by Nathan/Tyler



Service excellence: facilitator's notes. By Nathan/Tyler Productions & Performance Research Associates

Type of Work:
Non-dramatic literary work
Array
TX0002620407 / 1989-03-17
TX0002073687 / 1987
Title:
Service excellence: facilitator's notes. By Nathan/Tyler Productions & Performance Research Associates.
Supplement to Registration:
TX 2-073-687, 1987
Variant title:
Service excellence: facilitator's notes
Copyright Claimant:
Nathan/Tyler Productions & Performance Research Associates
Authorship on Application:
Nathan/Tyler (name changed)
Names:
Nathan/Tyler Productions (19 documents)
example document: In search of excellence
Performance Research Associates (7 documents)
example document: Knock your socks off answers

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002934722 / 1990-10-04
Date of Publication:
September 15, 1990
Date of Creation:
1990
Title:
Service excellence : eight skills for service-givers / by Robert Tannehill.
Variant title:
Service excellence : eight skills for service-givers
Copyright Claimant:
Robert E. Tannehill
Names:
Robert E. Tannehill 1928-

Service excellence in health care through the use of computers

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002940262 / 1990-10-16
Date of Publication:
September 28, 1990
Date of Creation:
1990
Title:
Service excellence in health care through the use of computers / Roger Kropf.
Series:
American College of Healthcare Executives management series
Description:
1 v.
Copyright Claimant:
Foundation of the American College of Healthcare Executives
Names:
Roger Kropf (1 documents)
example document: Service excellence in health care through the use of computers
Foundation of the American College of Healthcare Executives (165 documents)
example document: Really managing

Copyrights records by Foundation of the American College of Healthcare Executives



Stress--controlling it before it controls you

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002987644 / 1991-01-22
Date of Publication:
February 28, 1990
Date of Creation:
1990
Title:
Stress--controlling it before it controls you / Wendy Leebov.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
American Hospital Publishing, Inc. (83 documents)
example document: Cost accounting and financial analysis for the hospital administrator

Copyrights records by American Hospital Publishing, Inc.



Positive co-worker relationships in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002992454 / 1991-01-22
Date of Publication:
August 23, 1990
Date of Creation:
1990
Title:
Positive co-worker relationships in health care / Wendy Leebov, the Einstein Consulting Group.
Description:
1 v.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov
Einstein Consulting Group
American Hospital Publishing, Inc. (83 documents)
example document: Nursing leadership

Telephone tactics for health care professionals

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002999130 / 1991-01-22
Date of Publication:
April 25, 1990
Date of Creation:
1990
Title:
Telephone tactics for health care professionals / Wendy Leebov.
Description:
1 v.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
American Hospital Publishing, Inc. (83 documents)
example document: Quality management in ambulatory care

Effective complaint handling in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002999131 / 1991-01-22
Date of Publication:
August 23, 1990
Date of Creation:
1990
Title:
Effective complaint handling in health care / Wendy Leebov.
Description:
1 v.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
American Hospital Publishing, Inc. (83 documents)
example document: ICD-9-CM coding handbook, with answers

Service excellence process

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003137948 / 1991-06-20
Date of Publication:
January 29, 1991
Date of Creation:
1991
Title:
Service excellence process.
Copyright Note:
C.O. correspondence.
Description:
sheets.
Copyright Claimant:
Initial Holdings, Inc.
Names:
Initial Holdings, Inc.

The health care manager's guide to continuous quality improvement

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003345432 / 1992-07-02
Date of Publication:
November 17, 1991
Date of Creation:
1991
Title:
The health care manager's guide to continuous quality improvement / Wendy Leebov and Clara Jean Ersoz.
Description:
1 v.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov
Clara Jean Ersoz
American Hospital Publishing, Inc. (83 documents)
example document: The year 2000 health care survival guide

The quality quest

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003402560 / 1992-07-02
Date of Publication:
September 19, 1991
Date of Creation:
1991
Title:
The quality quest : a briefing for health care professionals / Wendy Leebov.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov
American Hospital Publishing, Inc. (83 documents)
example document: Health care ethics committees

Practical assertiveness for health care professionals

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003463232 / 1992-07-02
Date of Publication:
December 17, 1991
Date of Creation:
1991
Title:
Practical assertiveness for health care professionals / Wendy Leebov.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
American Hosptial Publishing, Inc.
Names:
Wendy Leebov
American Hosptial Publishing, Inc.

Job satisfaction strategies for healthcare professionals

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003463233 / 1992-07-02
Date of Publication:
December 17, 1991
Date of Creation:
1991
Title:
Job satisfaction strategies for healthcare professionals / Wendy Leebov.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
American Hosptial Publishing, Inc.
Names:
Wendy Leebov
American Hosptial Publishing, Inc.

Service quality improvement

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003721274 / 1994-01-18
Date of Publication:
January 7, 1994
Date of Creation:
1993
Title:
Service quality improvement : the customer satisfaction strategy for health care / Wendy Leebov and Gail Scott.
Imprint:
Chicago : American Hospital Pub., c1994.
Description:
362 p.
Copyright Claimant:
American Hospital Publishing, Inc.
Names:
Wendy Leebov (15 documents)
example document: Customer service in health care
Gail Scott 1946-
American Hospital Publishing, Inc. (83 documents)
example document: Collaboration in health care

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003958917 / 1994-08-18
Date of Publication:
August 1, 1994
Date of Creation:
1994
Title:
Service excellence : new techniques for banking professionals : instructor's manual.
Copyright Note:
C.O. correspondence.
Description:
211 p.
Variant title:
Service excellence : new techniques for banking professionals
Copyright Claimant:
Institute of Financial Education
Names:
Institute of Financial Education (138 documents)
example document: Residential mortgage lending--origination

Copyrights records by Institute of Financial Education



Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003958918 / 1994-08-18
Date of Publication:
August 1, 1994
Date of Creation:
1994
Title:
Service excellence : new techniques for banking professionals : participant's handbook.
Copyright Note:
C.O. correspondence.
Description:
119 p.
Variant title:
Service excellence : new techniques for banking professionals
Copyright Claimant:
Institute of Financial Education
Names:
Institute of Financial Education (138 documents)
example document: Residential mortgage lending

Stress management for professionals in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004057250 / 1995-08-07
Date of Publication:
May 1, 1995
Date of Creation:
1995
Title:
Stress management for professionals in health care / Wendy Leebov.
Basis of Claim:
New Matter: additions & editing.
Previous Registration:
Prev. reg. 1991, TX 2-987-644.
Imprint:
Beaverton, OR : Mosby-Great Performance, c1995.
Description:
44 p.
Copyright Claimant:
Mosby-Great Performance, Inc. (employer for hire of Wendy Leebov)
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
Mosby-Great Performance, Inc. (15 documents)
example document: Adult asthma

Customer service for professionals in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004081544 / 1995-08-07
Date of Publication:
May 1, 1995
Date of Creation:
1995
Title:
Customer service for professionals in health care / Wendy Leebov.
Basis of Claim:
New Matter: additions, editing.
Previous Registration:
Prev. reg. 1991, TX 2-994-316.
Description:
60 p.
Copyright Claimant:
Mosby-Great Performance, Inc. (employer for hire of Wendy Leebov)
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
Mosby-Great Performance, Inc. (15 documents)
example document: Sprains & strains

Job satisfaction for professionals in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004081545 / 1995-08-07
Date of Publication:
May 1, 1995
Date of Creation:
1995
Title:
Job satisfaction for professionals in health care / Wendy Leebov.
Basis of Claim:
New Matter: additions, editing.
Previous Registration:
Prev. reg. 1992, TX 3-463-233.
Description:
60 p.
Copyright Claimant:
Mosby-Great Performance, Inc. (employer for hire of Wendy Leebov)
Names:
Wendy Leebov (15 documents)
example document: Working together for professionals in health care
Mosby-Great Performance, Inc. (15 documents)
example document: Sprains & strains

Assertiveness skills for professionals in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004081547 / 1995-08-07
Date of Publication:
May 1, 1995
Date of Creation:
1995
Title:
Assertiveness skills for professionals in health care / Wendy Leebov.
Basis of Claim:
New Matter: additions, editing.
Previous Registration:
Prev. reg. 1992, TX 3-463-232.
Description:
47 p.
Copyright Claimant:
Mosby-Great Performance, Inc. (employer for hire of Wendy Leebov)
Names:
Wendy Leebov (15 documents)
example document: Customer service in health care
Mosby-Great Performance, Inc. (15 documents)
example document: Diabetes type II

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0004954919 / 1999-03-03
Date of Publication:
March 24, 1998
Date of Creation:
1998
Title:
Service excellence : a time to care.
Description:
16 p.
Copyright Claimant:
Coastal Video Communications Corporation
Names:
Coastal Video Communications Corporation (554 documents)
example document: Your health is in your hands

Copyrights records by Coastal Video Communications Corporation



Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005183467 / 2000-05-09
Date of Publication:
December 31, 1969
Date of Creation:
1994
Title:
Service excellence : new techniques for banking professionals : participant's handbook.
Basis of Claim:
New Matter: additional original text & editorial revision.
Previous Registration:
Prev. reg. 1994, TX 3-958-918.
Imprint:
Chicago : Institute of Financial Education, c1994.
Description:
119 p.
Variant title:
Service excellence : new techniques for banking professionals
Copyright Claimant:
Institute of Financial Education, a division of BAI
Names:
BAI. Institute of Financial Education

Copyrights records by BAI. Institute of Financial Education


Institute of Financial Education (138 documents)
example document: Bank secrecy act

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005215091 / 2000-05-09
Date of Publication:
June 4, 1994
Date of Creation:
1994
Title:
Service excellence : new techniques for banking profesionals : independent study manual.
Description:
95 p.
Variant title:
Service excellence : new techniques for banking profesionals : independent study manual.
Copyright Claimant:
Institute of Financial Education, a division of BAI
Names:
BAI. Institute of Financial Education
Institute of Financial Education (138 documents)
example document: Income property lending

Service excellence teams manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005718459 / 2003-04-02
Date of Publication:
December 6, 2002
Date of Creation:
2002
Title:
Service excellence teams manual.
Description:
239 p.
Copyright Claimant:
the Studer Group, LLC
Names:
Studer Group, LLC

Copyrights records by Studer Group, LLC



Service excellence in outsourced IT services

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005850037 / 2004-04-05
Date of Publication:
December 9, 2003
Date of Creation:
2003
Title:
Service excellence in outsourced IT services : the role of relational governance mechanisms and provider capabilities1.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Service excellence in outsourced IT services : the role of relational governance mechanisms and provider capabilities1
Copyright Claimant:
Matthew Edward Swinarski
Notes:
Electronic registration.
Authorship on Application:
entire text: Matthew Edward Swinarski.
Names:
Matthew Edward Swinarski

Service excellence

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000443395 / 1990-10-26
Date of Creation:
1990
Title:
Service excellence : support staff survey.
Edition:
Essential version.
Variant title:
Service excellence : support staff survey
Copyright Claimant:
Wall Street Services, Inc.
Names:
Wall Street Services, Inc.

Service excellence--support staff survey

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000463267 / 1990-10-26
Date of Creation:
1990
Title:
Service excellence--support staff survey.
Edition:
Enhanced version.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Wall Street Services, Inc.
Names:
Wall Street Services, Inc. (2 documents)
example document: Wall Street Services' productivity screening package

Service excellence management system

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TXu000715633 / 1996-04-15
Date of Creation:
1994
Title:
Service excellence management system.
Description:
Computer program.
Copyright Claimant:
KeyCorp (employer for hire of Shraven K. Kotha, 1955-
Notes:
Printout only deposited.
Names:
Shraven K. Kotha 1955-
KeyCorp

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