The Customer-service guide to cross-selling, up-selling, and add-on selling



The Customer is always right

Document number:
V2531P466
Date of Recordation:
April 9, 1990
Entire Copyright Document:
V2531 P466-486
Registration Number Not Verified:
SR 18-371 (1980)
Title:
The Customer is always right / SR 18-371 (1980)
Number of similar titles:
4
Title appears in Document:
Computer people & 361 other titles. (Part 001 of 002)

The Customer is always Dwight

Document number:
V2733P001
Date of Recordation:
February 18, 1992
Entire Copyright Document:
V2733P001-002
Date of Execution:
February 11, 1992
Registration Number Not Verified:
PA 550-754.
PA 455-220
Title:
The Customer is always Dwight; film / PA 455-220 & PA 550-754.
Number of similar titles:
2
Notes:
Assignment.
Names:
NCR Corporation.

Copyrights records by NCR Corporation.

Video Arts, Ltd. (107 documents)
example document: The Show business

Copyrights records by Video Arts, Ltd.

NCR Corporation (78 documents)
example document: California

Copyrights records by NCR Corporation

The Customer Loyalty Challenge

Document number:
V3165P091
Date of Recordation:
November 13, 1995
Entire Copyright Document:
V3165P091-096
Registration Number Not Verified:
TXu 505-970.
Title:
The Customer Loyalty Challenge / TXu 505-970.
Number of similar titles:
1
Title appears in Document:
Loyalty Readiness Survey & 7 other titles.

The Customer Loyalty Advantage Seminar

Document number:
V3165P091
Date of Recordation:
November 13, 1995
Entire Copyright Document:
V3165P091-096
Registration Number Not Verified:
TX 3-266-369.
Title:
The Customer Loyalty Advantage Seminar / TX 3-266-369.
Number of similar titles:
1
Title appears in Document:
Loyalty Readiness Survey & 7 other titles.

The Customer is rarely, if ever, right

Type of Work:
Dramatic work and accompanying music
Registration Number / Date:
PAu001509224 / 1991-03-14
Date of Creation:
1991
Title:
The Customer is rarely, if ever, right : dramatic script / Sean Gagnier.
Application Title:
Oust the incumbent.
Other Title:
Oust the incumbent
Copyright Claimant:
Sean Richard Gagnier
Authorship on Application:
Sean Richard Gagnier (pseud.: Norm Karch)
Names:
Sean Richard Gagnier 1965-
pseud. Norman Karch

The Customer comes first

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000036522 / 1979-03-30
Date of Publication:
December 29, 1978
Date of Creation:
1978
Title:
The Customer comes first.
Series:
Creative selling in banking ;
Imprint:
Columbus, Ga. : American Learning Systems, c1978.
Description:
1 sound filmstrip cartridge.
Other Title:
Creative selling in banking ; SB7
Copyright Claimant:
American Learning Systems, Inc.
Authorship on Application:
American Learning Systems, Inc., employer for hire.
Performer:
Presented by American Learning Systems.
Names:
American Learning Systems, Inc. (111 documents)
example document: Loss prevention for modern business--pilferage

Copyrights records by American Learning Systems, Inc.

The Customer is always right

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000091057 / 1979-09-21
Date of Publication:
August 17, 1979
Date of Creation:
1979
Title:
The Customer is always right : The N. C. S. sales technique / produced by The Educational Resources Foundation.
Copyright Note:
C.O. correspondence.
Imprint:
Columbia, S. C. : The Foundation, c1979.
Description:
1 videocassette, 1 student workbook, 1 leader's guide.
Number of similar titles:
4
Other Title:
The N. C.S. sales technique
Copyright Claimant:
Educational Resources Foundation
Notes:
On tape: the preceding was a South Carolina Educational Television film production.
Authorship on Application:
Educational Resources Foundation, employer for hire.
Names:
South Carolina Educational Television (5 documents)
example document: Domestic conflict containment program--session one

Copyrights records by South Carolina Educational Television

Educational Resources Foundation (3 documents)
example document: How to manage by results

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The Customer and you

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000317049 / 1986-12-15
Date of Publication:
June 15, 1984
Date of Creation:
1984
Title:
The Customer and you.
Application Title:
Ernst Customer relations training program.
Imprint:
Seattle : Gamma Vision, c1984.
Description:
1 kit.
Copyright Claimant:
Gamma Vision, Inc.
Authorship on Application:
Gamma Vision, Inc., employer for hire.
Names:
Gamma Vision, Inc. (3 documents)
example document: Human relations training

Copyrights records by Gamma Vision, Inc.

The Customer satisfaction index

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000388044 / 1988-08-17
Date of Publication:
February 10, 1988
Date of Creation:
1988
Title:
The Customer satisfaction index.
Series:
Pro tech customer satisfaction program.
Description:
1 videocassette (VHS) : sd., col. ; 1/2 in.
Other Title:
Pro tech customer satisfaction program : module 2
Copyright Claimant:
Applied Concepts, Inc.
Authorship on Application:
Pro tech customer satisfaction program, lesson 2.
Names:
Pro tech customer satisfaction program, lesson 2
Applied Concepts, Inc. (14 documents)
example document: Bingo monitor

Copyrights records by Applied Concepts, Inc.

The Customer is always right

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000397062 / 1988-12-29
Date of Publication:
August 1, 1988
Date of Creation:
1988
Title:
The Customer is always right.
Description:
1 videocassette : sd., col. ; 1/2 in.
Number of similar titles:
4
Copyright Claimant:
Million Dollar Round Table
Names:
Million Dollar Round Table (639 documents)
example document: Financial planning as an executive perquisite

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The Customer is our boss

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000447893 / 1989-11-06
Date of Publication:
June 1, 1989
Date of Creation:
1989
Title:
The Customer is our boss / an August Communications, Inc., production.
Copyright Note:
C.O. correspondence.
Description:
1 videocassette.
Copyright Claimant:
August Communications
Authorship on Application:
screenplay, music & visual production: August Communications, Inc., employer for hire.
Names:
August Communications, Inc. (2 documents)
example document: The Generation gap

The Customer is always Dwight

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000550754 / 1992-01-21
PA0000455220 / 1989-12-28
Date of Publication:
March 1, 1989
Date of Creation:
1989
Title:
The Customer is always Dwight.
Copyright Note:
See also The Customer is always Dwight; Reg. 21Jan92; PA 550-754
C.O. correspondence.
Description:
1 videocassette.
Number of similar titles:
2
Copyright Claimant:
Video Arts, Ltd.
Names:
Video Arts, Ltd. (107 documents)
example document: The Unorganized manager

The Customer is always Dwight. By Video Arts, Ltd

Type of Work:
Motion picture or filmstrip
Registration Number / Date:
PA0000455220 / 1989
PA0000550754 / 1992-01-21
Title:
The Customer is always Dwight. By Video Arts, Ltd.
Supplement to Registration:
PA 455-220, 1989
Variant title:
The Customer is always Dwight.
Copyright Claimant:
NCR Corporation (on original appl.: Video Arts, Ltd.)
Notes:
Statement re transfer.
Names:
Video Arts, Ltd. (107 documents)
example document: I'd like a word with you
NCR Corporation (78 documents)
example document: Aptitude test E 50 for electronic data processing programmers. By the National Cash Register Company

The Customers (Sexton/Wiedergott) collection

Type of Work:
Sound recording and music
Registration Number / Date:
SRu000187009 / 1990-07-06
Date of Creation:
1990
Title:
The Customers (Sexton/Wiedergott) collection : no. 1.
Description:
sound cassette.
Variant title:
The Customers (Sexton/Wiedergott) collection : no. 1.
Copyright Claimant:
Ryan Patrick Sexton, Karl Wiedergott
Notes:
Cataloged from appl.
Authorship on Application:
words, music, performance, recording: Ryan Patrick Sexton, Karl Wiedergott.
Names:
Karl Wiedergott 1962-.
Ryan Patrick Sexton 1964-.
Customers

The Customer is always right

Type of Work:
Sound recording and non-dramatic text
Registration Number / Date:
SR0000018371 / 1980-05-09
Date of Publication:
July 13, 1978
Date of Creation:
1977
Title:
The Customer is always right.
Imprint:
[s.l.] : Control Data Education Company, c1977.
Description:
1 sound cassette.
Number of similar titles:
4
Publisher Number:
Control Data Education Company
Copyright Claimant:
Control Data Corporation
Authorship on Application:
sound recording and recorded text: Control Data Corporation, employer for hire.
Names:
Control Data Corporation (2204 documents)
example document: Selling skills

Copyrights records by Control Data Corporation

The Customer is always right

Type of Work:
Sound recording
Registration Number / Date:
SR0000098500 / 1988-12-12
Date of Publication:
August 1, 1988
Date of Creation:
1988
Title:
The Customer is always right / Stew Leonard, Jr..
Imprint:
[Des Plaines, IL] : Million Dollar Round Table MDRT 8802, c1988.
Description:
1 sound cassette.
Number of similar titles:
4
Publisher Number:
Million Dollar Round Table MDRT 8802
Copyright Claimant:
Million Dollar Round Table
Authorship on Application:
sound recording: Million Dollar Round Table, employer for hire.
Names:
Leonard, Stew, Jr.

Copyrights records by Leonard, Stew, Jr.

Million Dollar Round Table (639 documents)
example document: Financial planning

The Customer connection

Type of Work:
Sound recording and non-dramatic text
Registration Number / Date:
SR0000114942 / 1990-04-13
Date of Publication:
July 7, 1989
Date of Creation:
1989
Title:
The Customer connection : quality for the rest of us / by John Guaspari.
Basis of Claim:
New Matter: "condensation of book, reading, and recording."
Previous Registration:
Prev. pub. text on cover.
Description:
2 sound cassettes.
Number of similar titles:
1
Copyright Claimant:
ManagersEdge Corporation
Notes:
Based on the book of same title.
Authorship on Application:
ManagersEdge Corporation, employer for hire.
Names:
John Guaspari (3 documents)
example document: Why quality?

Copyrights records by Guaspari, John

ManagersEdge Corporation (57 documents)
example document: At America's service

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The Customer is king

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000319055 / 1979-08-27
Date of Publication:
August 15, 1979
Date of Creation:
1979
Title:
The Customer is king.
Imprint:
[s.l. : s.n.], c1979.
Description:
Folder.
Number of similar titles:
4
Copyright Claimant:
The Kirkley Press, Inc.
Names:
The Kirkley Press, Inc.

Copyrights records by The Kirkley Press, Inc.

The Customer orientation of salespeople

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000495872 / 1980-05-14
Date of Publication:
April 15, 1980
Date of Creation:
1979
Title:
The Customer orientation of salespeople / Robert Saxe.
Imprint:
Ann Arbor : University Microfilms International, 1980.
Description:
Microfiche.
Copyright Claimant:
Robert Saxe
Notes:
Order no. 80-08523.
Names:
Robert Saxe 1944-

The Customer is king still works!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000669928 / 1981-04-10
Date of Publication:
March 10, 1981
Date of Creation:
1981
Title:
The Customer is king still works!.
Imprint:
[s.l. : s.n.], c1981.
Description:
Folder.
Number of similar titles:
1
Copyright Claimant:
The Economics Press, Inc.
Names:
Economics Press, Inc. (153 documents)
example document: Manager/motivator

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The Customers always write

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001125787 / 1983-05-26
Date of Publication:
January 20, 1983
Date of Creation:
1983
Title:
The Customers always write.
Number of similar titles:
3
Other Title:
The New York times, Jan. 20, 1983
Copyright Claimant:
Mobil Corporation
Names:
Mobil Corporation (111 documents)
example document: MobilFax

Copyrights records by Mobil Corporation

The Customers always write

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001314879 / 1984-03-28
Date of Publication:
March 8, 1984
Date of Creation:
1984
Title:
The Customers always write.
Number of similar titles:
3
Copyright Claimant:
Mobil Corporation
Notes:
Advertisement.
Names:
Mobil Corporation (111 documents)
example document: MobilFax

The Customer counts!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001483437 / 1984-10-15
Date of Publication:
October 22, 1984
Date of Creation:
1984
Title:
The Customer counts!
Copyright Note:
C.O. correspondence.
Description:
30 p.
Copyright Claimant:
Chick-Fil-A, Inc.
Names:
Chick-Fil-A, Inc.

The Customers always write

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001537962 / 1985-03-13
Date of Publication:
February 28, 1985
Date of Creation:
1985
Title:
The Customers always write.
Number of similar titles:
3
Copyright Claimant:
Mobil Corporation
Names:
Mobil Corporation (111 documents)
example document: MobilFax

The Customers always write--continued

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001561344 / 1985-04-22
Date of Publication:
March 28, 1985
Date of Creation:
1985
Title:
The Customers always write--continued.
Copyright Claimant:
Mobil Corporation
Names:
Mobil Corporation (111 documents)
example document: Congratulations, America

The Customer is king still works!

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001688641 / 1985-10-23
Date of Publication:
October 23, 1984
Date of Creation:
1984
Title:
The Customer is king still works!
Description:
folder.
Copyright Claimant:
the Economic Press, Inc.
Names:
Economic Press, Inc.

Copyrights records by Economic Press, Inc.

The Customer service model

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001712815 / 1985-12-09
Date of Publication:
November 1, 1985
Date of Creation:
1985
Title:
The Customer service model.
Description:
20 p.
Copyright Claimant:
Valley National Bank of Arizona
Names:
Valley National Bank of Arizona, Phoenix

Copyrights records by Valley National Bank of Arizona, Phoenix

The Customer window

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002075740 / 1987-04-23
Date of Publication:
February 25, 1987
Date of Creation:
1987
Title:
The Customer window : how to study your customer and improve your products and services.
Description:
145 p.
Copyright Claimant:
Arbor, Inc.
Names:
Arbor, Inc.

Copyrights records by Arbor, Inc.

The Customer come first

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002126390 / 1987-07-21
Date of Publication:
January 1, 1987
Date of Creation:
1987
Title:
The Customer come first.
Series:
Management Messages ;
Description:
poster.
Other Title:
Management Messages ; issue C-122
Copyright Claimant:
Clement Communications, Inc.
Names:
Clement Communications, Inc. (17 documents)
example document: What if

Copyrights records by Clement Communications, Inc.

The Customer

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0003436906 / 1992-10-09
Date of Publication:
January 1, 1991
Date of Creation:
1991
Title:
The Customer : service skills assessment.
Description:
1 v.
Number of similar titles:
68
Similar Title:
The Customer always comes first
Variant title:
The Customer : service skills assessment
Copyright Claimant:
Darwkn B. Nelson, 1942-
Names:
Darwkn B. Nelson 1942-
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