Customer service division CE education student guide, 4953/4955 system hardware (product), SR23-5111-1, course 11984 part 2



Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000264311 / 1979-06-11
Date of Publication:
January 3, 1979
Date of Creation:
1978
Title:
Customer service : the road to greater profits / Lloyd W. Moseley.
Application Title:
Customer relations.
Edition:
2d ed.
Basis of Claim:
New Matter: new foreword, editing, revisions & chap. 19.
Previous Registration:
Prev. reg. 1972, A388934.
Imprint:
New York : Lebhar-Friedman Books, c1979.
Description:
312 p.
Other Title:
Customer relations
Copyright Claimant:
Chain Store Publishing Corporation
Names:
Lloyd W. Moseley
Chain Store Publishing Corporation (11 documents)
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Customer service center training kit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000565347 / 1980-10-14
Date of Publication:
September 22, 1980
Date of Creation:
1980
Title:
Customer service center training kit : E. P. O. S.
Imprint:
[s.l.] : Zayre Training & Development, c1980.
Description:
6 v. in envelope.
Variant title:
Customer service center training kit : E. P. O. S.
Copyright Claimant:
Zayre Corporation
Notes:
Includes Layaway sales, Layaway payments, Layaway cancellations et al.
Names:
Zayre Corporation (2 documents)
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Customer service--supervisor manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000577311 / 1980-11-03
Date of Publication:
June 1, 1979
Date of Creation:
1979
Title:
Customer service--supervisor manual.
Application Title:
Customer service manual.
Imprint:
[s.l. : s.n.], c1980.
Description:
1 v.
Other Title:
Classic car wash: customer service manual
Copyright Claimant:
Delta Queen Management, Inc.
Notes:
Cover ti.: Classic car wash: customer service manual.
Names:
Delta Queen Management, Inc.

Customer service in the service industries

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000649394 / 1981-02-19
Date of Publication:
November 10, 1980
Date of Creation:
1980
Title:
Customer service in the service industries / prepared for the American Management Associations by Patricia Birsner.
Imprint:
[s.l.] : American Management Associations, c1980.
Description:
1 v.
Copyright Claimant:
American Management Associations
Authorship on Application:
coauthor of text: American Management Associations, employer for hire.
Names:
Patricia Birsner
American Management Associations (67 documents)
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Customer service in a channel of distribution

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000692110 / 1981-04-14
Date of Publication:
January 15, 1981
Date of Creation:
1980
Date in Notice:
notice: 1980
Title:
Customer service in a channel of distribution : the case of the ... / Frances G. Tucker.
Imprint:
Ann Arbor : University Microfilms International, 1980 [i.e. 1981]
Description:
Microfiche.
Copyright Claimant:
Frances Gaither Tucker
Notes:
Order no. 81-00270.
Names:
Frances Gaither Tucker 1947-

Customer service from the invisible front line

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000746177 / 1981-08-10
Date of Publication:
October 1, 1979
Date of Creation:
1979
Title:
Customer service from the invisible front line.
Description:
41 p.
Copyright Claimant:
Financial Shares Corporation
Names:
Financial Shares Corporation (6 documents)
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Customer service--cross-selling workbook

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000894054 / 1982-04-23
Date of Publication:
January 17, 1982
Date of Creation:
1982
Title:
Customer service--cross-selling workbook.
Description:
45 p.
Other Title:
Customer service and cross-selling workbook
Copyright Claimant:
Management & Financial Support Services, Inc.
Notes:
Cover ti.: Customer service and cross-selling workbook.
Names:
Management & Financial Support Services, Inc.

Customer service division CE education student guide, 4953/4955 system hardware (product), SR23-5111-1, course 11984

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000897511 / 1982-04-06
Date of Publication:
December 31, 1981
Date of Creation:
1981
Title:
Customer service division CE education student guide, 4953/4955 system hardware (product), SR23-5111-1, course 11984.
Basis of Claim:
New Matter: "revisions, new material added."
Previous Registration:
Prev. reg.
Copyright Claimant:
International Business Machines Corporation a.a.d.: I B M Corporation
Notes:
Cataloged from appl. only.
Names:
International Business Machines Corporation (34378 documents)
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Customer service division CE education student guide, system/34, no hands on, SR23-5780-1, course 70732

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000897513 / 1982-04-06
Date of Publication:
November 30, 1981
Date of Creation:
1981
Title:
Customer service division CE education student guide, system/34, no hands on, SR23-5780-1, course 70732.
Basis of Claim:
New Matter: "revisions, new material added."
Previous Registration:
Prev. reg.
Copyright Claimant:
International Business Machines Corporation a.a.d.: I B M Corporation
Notes:
Cataloged from appl. only.
Names:
International Business Machines Corporation (34378 documents)
example document: IBM series/1 PL/1 user's guide

Customer service seminar for bank personnel

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000966817 / 1982-07-12
Date of Publication:
May 18, 1982
Date of Creation:
1982
Title:
Customer service seminar for bank personnel : seminar leader's guide / Mary Lee King.
Description:
Sheets (178 p.)
Variant title:
Customer service seminar for bank personnel : seminar leader's guide
Copyright Claimant:
American Bankers Association
Authorship on Application:
American Bankers Association, employer for hire.
Names:
Mary Lee King
American Bankers Association (695 documents)
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Customer service seminar for bank personnel

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0000966819 / 1982-07-12
Date of Publication:
May 18, 1982
Date of Creation:
1982
Title:
Customer service seminar for bank personnel : participant's notebook / Mary Lee King.
Description:
97 p.
Variant title:
Customer service seminar for bank personnel : participant's notebook
Copyright Claimant:
American Bankers Association
Authorship on Application:
American Bankers Association, employer for hire.
Names:
Mary Lee King
American Bankers Association (695 documents)
example document: CRCM examination leader's guide

Customer service in the women's apparel industry

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001036625 / 1982-12-28
Date of Publication:
November 15, 1982
Date of Creation:
1982
Title:
Customer service in the women's apparel industry / Shirley Marie Stretch.
Imprint:
Ann Arbor : University Microfilms International, 1982.
Description:
Microfiche.
Copyright Claimant:
Shirley Marie Stretch
Names:
Shirley Marie Stretch 1949-

Customer service seminar for bank personnel

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001060908 / 1982-01-20
Date of Publication:
January 14, 1983
Date of Creation:
1983
Title:
Customer service seminar for bank personnel : a video-assisted training program leader's guide / Mary Lee King.
Edition:
Rev. ed., 1983.
Description:
284 p.
Variant title:
Customer service seminar for bank personnel : a video-assisted training program leader's guide
Copyright Claimant:
American Bankers Association
Authorship on Application:
American Bankers Association, employer for hire.
Names:
Mary Lee King
American Bankers Association (695 documents)
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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001249581 / 1983-10-31
Date of Publication:
October 21, 1983
Date of Creation:
1983
Title:
Customer service / Michael Pepper, Gilbert Pratt, Alice Winnick.
Copyright Note:
C.O. correspondence.
Series:
Food service skills series
Imprint:
Peoria, Ill. : Bennett Pub. Co., c1984.
Description:
64 p.
Copyright Claimant:
Bennett Publishing Company
Authorship on Application:
Visual Education Corporation, employer for hire.
Names:
Michael Pepper (4 documents)
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Gilbert Pratt
Alice Winnick
Bennett Publishing Company

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Visual Education Corporation (99 documents)
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Customer service is everybody's business

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001308921 / 1983-11-14
Date of Publication:
November 1, 1983
Date of Creation:
1983
Title:
Customer service is everybody's business.
Copyright Note:
C.O. correspondence.
Copyright Claimant:
Dru Scott Associates, Inc.
Notes:
Cataloged from appl. only.
Authorship on Application:
entire text: Dru Scott Associates, Inc., employer for hire of Dru Scott.
Names:
Dru Scott 1942-
Dru Scott Associates, Inc.

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Customer service manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001545342 / 1985-03-19
Date of Publication:
October 1, 1984
Date of Creation:
1984
Title:
Customer service manager's guide.
Copyright Claimant:
Projection, Inc.
Notes:
Cataloged from appl. only.
Names:
Projection, Inc.

Copyrights records by Projection, Inc.

Customer service index users manual

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001632811 / 1985-08-05
Date of Publication:
April 15, 1985
Date of Creation:
1985
Title:
Customer service index users manual.
Copyright Claimant:
Market Facts, Inc.
Notes:
Cataloged from appl.
Names:
Market Facts, Inc.

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Customer service manager's guide

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001650819 / 1985-08-23
Date of Publication:
August 12, 1985
Date of Creation:
1985
Title:
Customer service manager's guide / developed by Cynthia W. Selman and George T. Selin.
Imprint:
Tucker, Ga. : Selin Corp., c1985.
Description:
sheets.
Copyright Claimant:
Selin Corporation
Authorship on Application:
Selin Corporation, employer for hire.
Names:
Cynthia W. Selman
George T. Selin
Selin Corporation

Copyrights records by Selin Corporation

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001676259 / 1985-10-11
Date of Publication:
October 3, 1985
Date of Creation:
1985
Title:
Customer service : teacher's guide.
Description:
32 p.
Copyright Claimant:
Glencoe Publishing Company
Authorship on Application:
Visual Education Corporation, employer for hire.
Names:
Glencoe Publishing Company (712 documents)
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Visual Education Corporation (99 documents)
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Customer service techniques

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001704788 / 1985-11-27
Date of Publication:
May 12, 1985
Date of Creation:
1985
Title:
Customer service techniques / Richard Keegan.
Imprint:
Eau Claire, Wis. : Professional Education Systems, c1985.
Description:
35 p.
Copyright Claimant:
Professional Education Systems, Inc.
Authorship on Application:
Professional Education Systems, Inc., employer for hire.
Names:
Richard Keegan
Professional Education Systems, Inc. (190 documents)
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Customer service program--Mellon Bank

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001787085 / 1986-03-21
Date of Publication:
July 30, 1982
Date of Creation:
1982
Title:
Customer service program--Mellon Bank : prev. or alternative ti.: Mellon Bank customer service.
Basis of Claim:
New Matter: "new textual material."
Copyright Note:
C.O. correspondence.
Other Title:
Mellon Bank customer service
Copyright Claimant:
the Forum Corporation of North America
Notes:
Cataloged from appl.
Names:
Forum Corporation of North America (118 documents)
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Customer service representative training--I C I Americas, Inc

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001794801 / 1986-03-21
Date of Publication:
February 4, 1986
Date of Creation:
1986
Title:
Customer service representative training--I C I Americas, Inc.
Basis of Claim:
New Matter: "new and revised text."
Copyright Claimant:
the Forum Corporation of North America
Notes:
Cataloged from appl. only.
Names:
Forum Corporation of North America (118 documents)
example document: Collaboration skills

Customer service and electronic cash register operations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001826846 / 1986-05-05
Date of Publication:
April 7, 1986
Date of Creation:
1986
Title:
Customer service and electronic cash register operations : module 1, trainee workbook.
Variant title:
Customer service and electronic cash register operations : module 1, trainee workbook
Copyright Claimant:
Jack Eckerd Corporation
Notes:
Cataloged from appl.
Names:
Jack Eckerd Corporation

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Customer service self-study text for floor staff employees

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001853845 / 1986-06-04
Date of Publication:
January 24, 1986
Date of Creation:
1986
Title:
Customer service self-study text for floor staff employees.
Copyright Claimant:
Selin Corporation
Notes:
Cataloged from appl.
Names:
Selin Corporation (6 documents)
example document: Service excellence program

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001893045 / 1986-08-20
Date of Publication:
January 15, 1983
Date of Creation:
1976
Title:
Customer service : pt. I-II : prev. or alternative ti., Professional Training Institute human enrichment program.
Variant title:
Customer service : pt. I-II
Other Title:
Professional Training Institute human enrichment program
Copyright Claimant:
Judith Kay Bailey
Notes:
Cataloged from appl.
Authorship on Application:
Judith Kay Bailey.
Names:
Judith Kay Bailey 1939-

Customer service techniques

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001909968 / 1986-09-09
Date of Publication:
August 1, 1986
Date of Creation:
1986
Title:
Customer service techniques.
Imprint:
[S.l.] : Pacific Bell, c1986.
Description:
1 v.
Copyright Claimant:
Pacific Bell
Names:
Pacific Bell

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Customer service assessment kit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002026999 / 1987-03-11
Date of Publication:
May 8, 1985
Date of Creation:
1985
Title:
Customer service assessment kit.
Description:
sheets.
Copyright Claimant:
Selin Corporation
Names:
Selin Corporation (6 documents)
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Customer service and training workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002031173 / 1986-08-26
Date of Publication:
August 21, 1986
Date of Creation:
1986
Title:
Customer service and training workshop / by William A. Lambert.
Copyright Note:
C.O. correspondence.
Description:
sheets.
Copyright Claimant:
William A. Lambert
Names:
William A. Lambert 1944-

Customer service excellence for financial instutions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002228902 / 1988-01-19
Date of Publication:
November 23, 1987
Date of Creation:
1987
Title:
Customer service excellence for financial instutions : training leader's guide.
Description:
21 p.
Copyright Claimant:
Bankers Training and Consulting Company, Inc.
Names:
Bankers Training and Consulting Company, Inc.

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Customer service representative academy

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002234231 / 1988-01-21
Date of Publication:
September 1, 1987
Date of Creation:
1987
Title:
Customer service representative academy / developed by I T R, Inc.
Basis of Claim:
New Matter: additions.
Description:
sheets (664 p.)
Copyright Claimant:
Insurance, Training, and Risk Management, Inc.
Authorship on Application:
entire text: Insurance, Training, and Risk Management, Inc., employer for hire of Karl L. Peterson, Sr.
Names:
Peterson, Karl L., Sr. (15 documents)
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Insurance, Training, and Risk Management, Inc. (7 documents)
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ITR, Inc.
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