Customer service representative/personal lines underwriting training manual. By James C. Lullie



Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
SRu000284586 / 1993-07-12
Date of Creation:
1993
Title:
Customer service : the next generation.
Description:
1 v.
Variant title:
Customer service : the next generation.
Copyright Claimant:
David A. Wilkes, Sr., 1947-
Notes:
Text.
Names:
Wilkes, David A., Sr., 1947-

Customer service in public safety telecommunications and team building seminar

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005123042 / 1999-12-30
Date of Publication:
June 30, 1999
Date of Creation:
1999
Title:
Customer service in public safety telecommunications and team building seminar.
Edition:
1st ed.
Basis of Claim:
New Matter: some text & editorial revisions.
Previous Registration:
Prev. reg. 1999, TX 4-964-566.
Imprint:
S. Daytona, FL : APCO Institute, c1999.
Description:
55 p.
Copyright Claimant:
APCO Institute, Inc.
Names:
APCO Institute, Inc. (44 documents)
example document: Careers in public safety communications

Copyrights records by APCO Institute, Inc.

Customer service solutions

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005129552 / 2000-07-24
Date of Publication:
April 30, 1998
Date of Creation:
1998
Title:
Customer service solutions : AA01.
Description:
7 p.
Variant title:
Customer service solutions : AA01.
Copyright Claimant:
Mobius Management Systems, Inc.
Names:
Mobius Management Systems, Inc.

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005129741 / 2000-01-11
Date of Publication:
December 1, 1999
Date of Creation:
1999
Title:
Customer service training repros : Dec. 1999 suppl.
Basis of Claim:
New Matter: additional & rev. text.
Description:
Sheets.
Variant title:
Customer service training repros : Dec. 1999 suppl.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: What to do about personnel problems

Copyrights records by Business and Legal Reports, Inc.

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005129749 / 2000-01-11
Date of Publication:
June 1, 1999
Date of Creation:
1999
Title:
Customer service training repros : June 1999 suppl.
Basis of Claim:
New Matter: additional & rev. text.
Description:
Sheets.
Variant title:
Customer service training repros : June 1999 suppl.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: OSHA training system

Customer service in health care

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005152083 / 2000-02-28
Date of Publication:
January 7, 2000
Date of Creation:
2000
Title:
Customer service in health care : a grassroots approach to creating a culture of service excellence / Kristin Baird.
Edition:
1st ed.
Imprint:
San Francisco : Jossey-Bass Publishers, c2000.
Description:
162 p.
Variant title:
Customer service in health care : a grassroots approach to creating a culture of service excellence
Copyright Claimant:
Health Forum, Inc.
Names:
Kristin Baird
Health Forum, Inc. (20 documents)
example document: ICD-9-CM coding handbook, without answers

Copyrights records by Health Forum, Inc.

Customer service in an intensive care unit

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005163779 / 2000-10-13
Date of Publication:
June 13, 2000
Date of Creation:
2000
Title:
Customer service in an intensive care unit.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Copyright Claimant:
Suzanne Moss Richins
Notes:
Electronic registration.
Authorship on Application:
entire text: Suzanne Moss Richins.
Names:
Suzanne Moss Richins

Customer service profile

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005169440 / 2000-03-27
Date of Publication:
February 21, 2000
Date of Creation:
1999
Title:
Customer service profile.
Description:
1 v.
Copyright Claimant:
HR Directions, Inc.
Names:
HR Directions, Inc.

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005196390 / 2000-12-07
Date of Publication:
September 1, 2000
Date of Creation:
2000
Title:
Customer service : career success through customer satisfaction / Paul R. Trimm.
Edition:
2nd ed.
Basis of Claim:
New Matter: updating & additions.
Previous Registration:
Prev. reg. 1997, TX 4-630-400.
Imprint:
Upper Saddle River, NJ : Prentice Hall, c2001.
Description:
223 p.
Copyright Claimant:
Prentice-Hall, Inc.
Names:
Paul R. Trimm
Prentice-Hall, Inc. (10137 documents)
example document: Civil liberties and the Constitution

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Customer service expectations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005251535 / 2001-04-06
Date of Publication:
January 31, 2001
Date of Creation:
2000
Title:
Customer service expectations : a comparison of outlet center stores and full-price stores.
Rights and Permissions:
Rights and permissions info. on CORDS appl. in CO.
Description:
Computer text data.
Variant title:
Customer service expectations : a comparison of outlet center stores and full-price stores
Copyright Claimant:
Rochelle Reed Brunson
Notes:
Electronic registration.
Authorship on Application:
entire text: Rochelle Reed Brunson.
Names:
Rochelle Reed Brunson

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005253548 / 2000-07-10
Date of Publication:
June 14, 2000
Date of Creation:
2000
Title:
Customer service : a new concept in homeownership services.
Description:
Folder.
Variant title:
Customer service : a new concept in homeownership services
Copyright Claimant:
Hunt Real Estate Corporation
Names:
Hunt Real Estate Corporation (1 documents)
example document: Regulatory compliance

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Customer service on the Internet

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005259806 / 2000-06-07
Date of Publication:
May 8, 2000
Date of Creation:
1999
Title:
Customer service on the Internet : building relationships, increasing loyalty and staying competitive / Jim Sterne.
Edition:
2nd ed.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1996, TX 4-410-914.
Imprint:
New York : J. Wiley, c2000.
Description:
351 p.
Copyright Claimant:
John Wiley & Sons, Inc.
Names:
Jim Sterne 1955-
John Wiley & Sons, Inc. (8450 documents)
example document: Psychology of human sexuality

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005259858 / 2000-07-19
Date of Publication:
December 20, 1999
Date of Creation:
1999
Title:
Customer service : difficult customer alert.
Description:
16 p.
Variant title:
Customer service : difficult customer alert
Copyright Claimant:
Coastal Video Communications Corporation
Names:
Coastal Video Communications Corporation (554 documents)
example document: Lockout/tagout

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Customer service--the key to improving patient satisfaction

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005331856 / 2000-12-27
Date of Publication:
August 22, 2000
Date of Creation:
2000
Title:
Customer service--the key to improving patient satisfaction : a health-care staff handbook.
Description:
31 p.
Variant title:
Customer service--the key to improving patient satisfaction : a health-care staff handbook.
Copyright Claimant:
Channing L. Bete Company, Inc.
Names:
Channing L. Bete Company, Inc. (1073 documents)
example document: An inside look at your back and how to care for it

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Customer service best practices

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005352593 / 2001-07-06
Date of Publication:
January 1, 1998
Date of Creation:
1998
Title:
Customer service best practices : case studies and strategies / Ron Zemke, John A. Woods, editors.
Imprint:
Amherst, MA : HRD Press, c1998.
Description:
475 p.
Variant title:
Customer service best practices : case studies and strategies
Copyright Claimant:
HRD Press
Names:
Ron Zemke (37 documents)
example document: Coaching knock your socks off service

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John A. Woods (8 documents)
example document: Building a high morale workplace

Copyrights records by Woods, John A.

HRD Press (81 documents)
example document: The mentee's guide to mentoring

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005376586 / 2001-05-02
Date of Publication:
January 3, 2000
Date of Creation:
2000
Title:
Customer service.
Basis of Claim:
New Matter: new & rev. text.
Description:
CD-ROM.
Copyright Claimant:
Brainstorm Dynamics, Inc.
Authorship on Application:
Michael P. Sweeney, 1956-
Names:
Michael P. Sweeney 1956-
Brainstorm Dynamics, Inc. (5 documents)
example document: The New task orientation program

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Customer service 101

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005411530 / 2000-10-02
Date of Publication:
September 15, 2000
Date of Creation:
2000
Title:
Customer service 101 : basic lessons to be your best.
Basis of Claim:
New Matter: editing & revisions to some text.
Previous Registration:
Prev. reg. 1997, TXu 783-721.
Copyright Note:
C.O. correspondence.
Description:
52 p.
Copyright Claimant:
Renee D. Evenson
Names:
Renee D. Evenson

Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005425661 / 2001-11-29
Date of Publication:
January 26, 2001
Date of Creation:
2001
Title:
Customer service : skills and concepts for success.
Edition:
2nd ed.; instructor's annotated ed.
Basis of Claim:
New Matter: revisions & additions.
Previous Registration:
Prev. reg. 1996.
Imprint:
New York : Glencoe McGraw-Hill, c2002.
Description:
532 p. + CD-ROM.
Variant title:
Customer service : skills and concepts for success
Copyright Claimant:
Glencoe/McGraw-Hill
Names:
Glencoe/McGraw-Hill (1447 documents)
example document: Marketing essentials, second edition

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Customer service engineer new hire

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005447919 / 2001-10-05
Date of Publication:
September 16, 1998
Date of Creation:
1998
Title:
Customer service engineer new hire : coach guide.
Description:
Sheets.
Copyright Claimant:
Xerox Corporation
Names:
Xerox Corporation (2890 documents)
example document: English skills for today

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Customer service

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005460648 / 2001-11-29
Date of Publication:
January 26, 2001
Date of Creation:
2001
Title:
Customer service : skills and concepts for success / Robert W. Lucas.
Edition:
2nd ed.
Basis of Claim:
New Matter: editorial revisions; textual additions.
Previous Registration:
Prev. reg. 1996.
Description:
532 p.
Copyright Claimant:
Glencoe/McGraw-Hill (employer for hire)
Names:
Robert W. Lucas (6 documents)
example document: Training skills for supervisors

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Glencoe/McGraw-Hill (1447 documents)
example document: Food science

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005474819 / 2002-01-10
Date of Publication:
September 1, 2001
Date of Creation:
2001
Title:
Customer service training repros.
Basis of Claim:
New Matter: editing, additions.
Previous Registration:
Prev. reg. 1998, TX 4-757-049.
Description:
Sheets.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Customer service training repros

Customer service excellence workshop

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005524794 / 2001-12-26
Date of Publication:
January 30, 2001
Date of Creation:
1999
Title:
Customer service excellence workshop.
Rights and Permissions:
Rights & permissions info. on original appl. in C.O.
Description:
17 p.
Copyright Claimant:
Robert Burns Training, Inc.
Names:
Robert Burns Training, Inc.

Copyrights records by Robert Burns Training, Inc.

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005541802 / 2002-05-17
Date of Publication:
March 1, 2002
Date of Creation:
2002
Title:
Customer service training repros.
Basis of Claim:
New Matter: additional text & editing.
Previous Registration:
Prev. reg. 1998, TX 4-757-049.
Description:
Sheets.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: The emergency plan

Customer service management

Type of Work:
Machine-readable work or computer program
Registration Number / Date:
TX0005547675 / 2002-06-07
Date of Publication:
December 27, 2001
Date of Creation:
2001
Title:
Customer service management.
Application Title:
AS/400 Mapics ERP for iSeries R7.0 customer service management ; V4R4MO.
Basis of Claim:
New Matter: additions.
Previous Registration:
Prev. reg. as M8Q, 2000, TX 5-298-085.
Description:
Computer program.
Other Title:
AS/400 Mapics ERP for iSeries R7.0 customer service management
V4R4MO
M8Q
Copyright Claimant:
Mapics, Inc.
Notes:
Printout only deposited.
Names:
Mapics, Inc.

Copyrights records by Mapics, Inc.

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005559517 / 2002-07-26
Date of Publication:
June 1, 2002
Date of Creation:
2002
Title:
Customer service training repros.
Basis of Claim:
New Matter: additional text and editing.
Previous Registration:
Prev. reg. 1998, TX 4-757-049.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: What to do about personnel problems in California

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005586060 / 2001-06-07
Date of Publication:
September 1, 2000
Date of Creation:
2000
Title:
Customer service training repros.
Basis of Claim:
New Matter: revisions & additions.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Vaccinations

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005586074 / 2001-06-07
Date of Publication:
March 1, 2000
Date of Creation:
2000
Title:
Customer service training repros.
Basis of Claim:
New Matter: revisions & additions.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Customer service training repros

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005603707 / 2001-06-07
Date of Publication:
June 1, 2000
Date of Creation:
2000
Title:
Customer service training repros.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Protect yourself from workplace falls

Customer service training repros

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005627963 / 2001-06-28
Date of Publication:
June 1, 2001
Date of Creation:
2001
Title:
Customer service training repros.
Basis of Claim:
New Matter: additional text & editing.
Previous Registration:
Prev. reg. 1998, TX 4-758-313.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Business and Legal Reports, Inc.
Names:
Business and Legal Reports, Inc. (172 documents)
example document: Supervisor's safety meetings handbook

Customer service evaluation quiz

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0005633702 / 2002-08-16
Date of Publication:
July 1, 2002
Date of Creation:
2002
Title:
Customer service evaluation quiz.
Description:
Folder.
Copyright Claimant:
Robert Wray Jones, 1927-
Names:
Robert Wray Jones 1927-
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